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September 2024 by NC Bikker
I wish they had a shop close to my home town. I broke down and they had me in the next morning and I was back on the road that afternoon. The front desk is manned by Will, he is super informed about the parts world and is just a really nice guy. I was impressed by their diagnostic routine and the detailed report I got. I have never had this kind of service from another shop.
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August 2024 by Robert Simpson
Problem involved truck not starting after sitting a few days. Truck would start fine when attempted on same day.
After replicating failed attempts to start, test equipment indicated starter issues not charging issues. Truck has not failed me since
Thanks
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August 2024 by Lisa Garnett
I had a sudden issue that was covered by my manufacturer's warranty, but the dealer couldn't "get me in" for WEEKS. I couldn't afford to wait, so I called Will & Randall. They were able to get my car into the shop & diagnosed in two days. Their diagnosis was exactly correct, even though the dealership initially discounted their findings. The work that they noted was needed & I was able to avoid any additional damage to my powertrain before it was fixed. As soon as my manufacturer's warranty expires, I'll be using Fincastle Automotive exclusively!!
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August 2024 by Fight for Our freedom
In all of the years that I have ran a nonprofit for veterans, I rarely meet outstanding Americans like these people. I recently purchased a motorhome from Randall and was thoroughly impressed by him and his family’s honesty and decency if you want people that you can trust to leave your keys with And have your vehicle repaired these are the people
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August 2024 by Timothy Cartwright
Always a great experience when working with these great people! Thorough inspections and never pushing for extra service. Just genuine care for you and the vehicle.
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July 2024 by James Witt
World Class Experience from beginning to end !! Highly Recommend
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July 2024 by Alex Hodson
I got my state inspection done here today, and it went great. I was able to drop my car off the day before and it was finished before I even woke up. They send you a link with a report of everything and it comes with pictures of any problems. It was great service and I will definitely come back again!
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July 2024 by Annette Shaw
As always, very thorough and informative. Randall is always very polite, professional and trustworthy. Something you don’t see or find much of anymore. I would highly recommend Fincastle Auto, and have, to friends and family.
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July 2024 by Summer Hollingsworth
Love this shop. They help me with everything that my car needs. I wanted new wheels for my car and Randall helped me pick out the right ones, ordered them, and then installed them for me. I didn't have to do anything with ordering them myself or picking the correct size. I wouldn't take my car anywhere else.
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June 2024 by David Pinkney
This place will talk to you about Jesus, plus they are nice, clean, welcoming and professional.
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June 2024 by Richard Taylor
Brake service & repair wasn't service on our car list time and I couldn't erase it from this post. Fincastle Automotive, Inc. is the best and most vehicle repairing garage that you will ever find anywhere in Botetourt county or any other place that I know of for sure. If necessary, and they service your vehicle exactly as they tell you they will do, and will give you the reasons why such and such things may need replacing and why you might have more time that you could drive your vehicle. I wouldn't take my vehicles to any other place than Fincastle Automotive. You will often see all makes of vehicles parked on their parking slots awaiting their working on your vehicle. I will always be taking our vehicles to Fincastle Automotive first . Brake service and repair weren't done this service time as i couldn't erase that check service on another post.
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May 2024 by JOHN VAN LEW
Another good expirence at Fincastle Automotive. Randy and Will made me feel welcome, and took care of my needs very proffesionally. The team there mounted and ballanced my new wheels and tires and took care to not mishandle, or scar them with the machines. Let's face the fact that costs for work are going up everywhere, and it is har to get a low price on service. Randy. Will and the team there treated me right and and gave me back a good product done right. Respect and Pride are worth something to me.
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May 2024 by Parke
Great service!
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April 2024 by Eric Dunbar
Good place to take your car for work
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April 2024 by Heather Conley
Definitely will be taking my car back when I start needing more done. they are reliable and affordable while they work on your car they give you a loaner car while there working on yours. 10/10
