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August 2022 by Bobby Whitlock
Great customer service. Very friendly staff.
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May 2022 by Peggie Prillaman
Great Customer service and all my banking needs
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April 2021 by James P.
Since the buyout of BBT & Suntrust by Truist things have gone very bad. I've spent several hours on the phone with them attempting to straighten out money transfers. Before Truist there were no problems. Now when one of my transfers vanished they cannot explain how or why. I'm shopping for another bank, but there is always the fear that another buyout will occur and i will have to go through more grief trying to straighten out my banking. Fortunately no money has been lost. If that happens I will see my lawyer.
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March 2019 by Kateri Smith
This is the bank I use when I have to go inside. It is always the same teller working who has been there for forever who welcomes you by your name if you come there often. Sometimes there is a wait but never more than 5 mins this wait is usually due to an older person who doesn't understand something.
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August 2018 by Susan C.
I have been Banking with BB&T and specifically this branch in Ferrum since 2006. My husband and I opened our joint checking and have since gotten and overdraft LOC, credit card, RV loan and savings. The staff at this branch are always very helpful and acknowledge you the minute you walk through into the small lobby. I have since referred the small business that I work for there as well and they love it too. BBT has a great online banking system that allows me to easily check my account and make payments and transfers. They also belong to the Zelle network which makes it very easy for me to send payments to anyone. I have never had any real issues in the over 10 years that I have banked there. The only reason not a 5 is that sometimes lately due to staffing cuts there is a line and a wait. The staff still manage to make you feel appreciated and calmly and efficiently handle the all of the customers professionally. I have often heard them recommend financial solutions to customers as well. No hard sell just real answers to banking questions. To me this is one of the best banking branches I have ever been to and I was in banking for 20 years!
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May 2011 by A Google User
The best people work here. They all are great and very helpful.
