-
October 2024 by Faye Barton
Very disappointed. The customer service from this group have been a bad exper from the 1st day. I should have followed my instinct and just left. There wasn’t a problem with the actual salesperson but the finance advisor that pushes for warranties to make money off of you and refusing to waive a fee when the vehicle is within a couple hundred miles of an oil change. Bad policies. Ridiculous that there is no grace period. I will NEVER buy another vehicle there nor will my family or friends.
-
October 2024 by Micki Cole
They took advantage of my 88 year old mother. Gave her about 3500 less than the value of her low mileage excellently maintained vehicle. And sold the a 6 year service package and all the extras on her new vehicle.
-
July 2024 by Priscilla Erickson
Jordan and Tyler were great to work with. They worked hard to match another dealer's price and even though we ultimately went with the other dealer simply for location/convenience reasons I really appreciated how nice and straightforward they were.
-
July 2024 by Lisa Guidice
Went in to look at a vehicle. They kerked us around on the price, and monthly payment. Then when we didn't want to take the deal, they refused to give us the keys to our car back. Buyer beware
-
May 2024 by Trish D.
Very disappointing. WOULD NOT RECOMMEND. We had talked with a salesperson in advance and made an appointment and planned to drive there to purchase a car. Not just test drive it. Actually purchase. Had to hire a babysitter as well. But they sold it from under us because someone came in sooner, even though we were on the road driving from 1.5 hours away. No first right of refusal or any decency. We got a text informing us of this as well, no phone call. I am absolutely STUNNED at the way people are treated when they were committed to purchasing a vehicle from your dealership. We had to move mountains to even travel to your dealership and your salesperson fudged it up. Competitive market or not, this is NOT THE WAY to treat people. Thanks for absolutely ruining our possibly experience. We do not plan on ever purchasing a car from this dealership. The way we were treated said enough.
-
May 2024 by Curtis
Absolute crooks. They work hard at masking problems on vehicles they sell and immediately absconding themselves from any responsibility to those problems. Buy with extreme caution from these people and/or hire a third party master mechanic to review your intended purchase. It is amazing that Toyota, a brand associated with reliability, would allow themselves to be associated with this dealership.
-
March 2024 by Mel G
Purchased a brand new RAV4 hybrid from them. Got it home and looked at the app and saw the tires were overinflated to 52psi. I had not gotten a vehicle with this kind of tech before and was very glad it showed that! I called the dealership and I got the run around from the sales (tyler) and service (todd) manager. I was talked down to and they claimed they don’t check tire pressure on new vehicles unless they read low by the sensors. I requested the pdi checked list they signed off on and it does in fact have a spot that you should check off for inspection and adjusting tire pressure. This was checked and signed off on. Once I pointed this out, I finally got an apology for them missing that and some more excuses (they switched from nitrogen to air, when its cold they overfill them, chrysler wants them to overfill to prevent flat spots etc) as to why it was overlooked. I drove an hour home on those tires and am thankful nothing happened to them. I emailed the product specialist (eric) that sold me the vehicle about it and he never got back to me. Shoddy customer service and questionable operations. Be careful if you have recently purchased a new vehicle, check that tire pressure!
-
January 2024 by Pat Jastrebsky
Great people and have a lot of cars to choose from
-
January 2024 by Maty Fedor
Jayden and everyone else I encountered were so friendly and helpful. They were able to get me what I wanted. Thank you!
-
December 2023 by The Wills
Haley Toyota of FarmVille Rocks - Efficient, Courteous and Fair - I traveled 420 Miles - Flew In From Athens GA To RIC and Would Do It AgainI was in the market for a brand new Toyota Grand Highlander; they are new so they can be hard to find w/ specific colors and features and at a good price; Haley really delivered.My journey started w/ Taylor Carbone, the Internet Sales Manager, at Haley. From my 1st call to Taylor, she answered all my questions, confirmed colors and features, and w/in five minutes I had a finalized price along w/ vehicle spec sheet in hand; with other dealers, this literally takes hours to more than a day [I'm convinced, Taylor and the Haley Automall ARE THE FUTURE of the Industry... at least I hope so].While waiting for my Grand Highlander to delivered [it was built and on the way], Tyler, the GM at Haley, checked in periodically to give us updates, answer questions and keep everything on track!Once it arrived, I worked with Emma Vaugn, who is absolutely fabulous! I am from outside Farmville (420 Miles to be Exact), so Emma worked hard to ensure everything went smoothly for my arrival. She was even kind enough to pick me up when I flew into Richmond. She took me through all the details, answered questions, and literally took care of everything - she is absolutely wonderful - a true asset to Haley! If you get a chance, she might share a bit of her love for the equestrian.Finally, I wrapped up with Jeremy in Finance; he has a true passion for cars [ask about his restored Chevy truck]. In the end, I'm convinced Haley is the Future of the industry - fair, efficient, and a real pleasure to do business with. I would highly recommend Taylor (Internet Sales) and Emma (Sales) on the front end - they are Great! Tyler (GM) and Jeremey (finance) on the back end were also excellent to work with. Best of luck on your next purchase!!
-
November 2023 by Ashley Fields
Jacob Ligue was awesome to work with. He was very informative about the 2024 grand highlander that I purchased. He made the buying process very easy. I highly recommend Haley Toyota of Farmville and make sure you ask for Jacob.
-
October 2023 by Kenneth Chiocchio
A dealer that charges immensely over MSRP on vehicles
-
October 2023 by David Mann
Crooks
-
October 2023 by Dewey Rotenberry
Great operation
-
October 2023 by Anonymous Anonymous
Took my car in but still have a problem with it the Toyota technician is not truthful.
