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September 2024 by William
Polite and respectable folks
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May 2024 by Betty Cook
Okay always busy
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July 2023 by Bear Wood Workshop
The found the problem ordered the parts and got my car done when promised. The price didn't seem inflated either
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August 2022 by Sheri C.
If I could rate Haley Auto in FarmVille a ZERO I would but unfortunately to leave this review I had to give a star. Worst sales customer service ever! The only one who I can say was on her game was Taylor. However, her manager Jordan RUINED her sale and our purchase experience! Transferred the truck to Richmond right from under Taylor's nose knowing there was an appointment for us to see it. We live over an 1.5 hours away and after we were halfway there, a manager from RICHMOND store called to say the truck was sold!!! Meanwhile, Taylor had NO IDEA as no one ever updated the system to even show the truck was transferred. So not only did we lose the truck because he sent it to Richmond to be sold that morning, he cost Taylor a sale which would've pocketed her a VERY good commission. For a manager to do that to his sales staff is unprofessional and down right unacceptable. The customer service number has no idea what's going on so they just schedule whatever. The worst! Take our advice....GO ELSEWHERE!
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June 2022 by Olivia B.
NEVER take your vehicle to get serviced here !!! employees are very rude !! My appointment was at 1:30pm and I didn't get it back until around 3:30 pm...I automatically felt something was wrong because people who arrived after me ,for an inspection, left before me. I took my car in for a state inspection and my car broke down the very next morning AFTER passing inspection. On my way to the store with my 2 little kids, my car shuts down at a stop light in the middle of town, the belt breaks ...wheels lock up and my car started overheating. While standing on the side of the road with my broke down car, I called to speak with the service manager. He was very rude and denied any service mechanics physically touching my car to inspect it. After expressing my concerns that someone at haley auto messed up my car, the service manager expected me to pay to have them "take a look at it". This low end dealership over charges people and have lazy, careless mechanics "working" on vehicles, putting customers lives in danger. I will NEVER bring my car back here!!! AS FOR THE RUDE EMPLOYEES IF YOU HATE YOUR JOB GET A NEW ONE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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May 2022 by Richard Pollard (Scorpio Burn)
Earl is a great service advisor!
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February 2022 by J A.
If we could give Haley Auto Mall and the staff 10/10 stars, we would do it! The time had come when we knew we needed another vehicle, but we weren't exactly sure where we wanted to go. We drove by a few automobile dealers in the area. However, when we arrived at Haley Auto Mall, we knew that we were in the right place. Pulling into the parking lot, we wanted to speak to someone about a possible purchase. We happened to see a lady walking not too far from our direction. She saw us and paused, taking the time to help us get to the department we needed. We found out her name was Sharon, she greeted us with a kind smile. She, then, in a pleasant way, directed us where to go for our inquiries about a vehicle. In the sales department, our sales consultant, Izzy, was friendly and knowledgeable. She showed us the wide variety of vehicle options that were available. During the test drive, she highlighted the various features that were accessible in the vehicle as well as shared interesting data and facts about the vehicle, and answered any questions. The GM, Sales Manager and Trey were nice and helpful. Trey, who was very personable worked tirelessly to ensure that we received a great deal. The deal being one that met our needs and fit exactly what we wanted. Tyler, in the Financing department, who was also friendly, helped to secure financing through "crunching" and reviewing the numbers in the best and most effective way possible. After our purchase, but, before we left, Izzy did one more review of the key features concerning our new vehicle. Trey along with Izzy wanted to make sure that we knew about all of the "bells and whistles." Trey made certain that we had the corresponding App to our vehicle. He patiently saw to it that it was synched properly and walked us through it. They made certain that we were indeed satisfied with our purchase. Our overall experience at Haley was fantastic! Everyone in each department from Sales to Financing to Service and all others in between helped to ensure that we had a pleasant experience. We appreciate all of the staff who worked in helping us feel welcome including the Mascot, Harley who is a cute little French bulldog, belonging to GM Chris. We would recommend and have recommended Haley to our family and friends. We are extremely satisfied and elated with our purchase! Just like the jingle says Haleyhasit, Sincerely, J & K Ashton
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September 2021 by Eileen Dolson
Prices to fix stuff way too high
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January 2021 by JD M.
I was going to purchase a Volvo from Carvana but, wanting to keep my money local I checked on the Haley website and found the same vehicle I wanted for roughly the same price in the inventory. After reaching out to the dealership Earl Foreman, a Sales Consultant, got the car ready for me while respecting my wishes for a socially distanced experience. Mr. Foreman was straight forward, respectful, and a real enjoyable person to work with. Like many people I dislike the "games" that I have experienced previously at dealerships. This was why I had I initially decided to go with Carvana. I can say the respect and level of service shown by Mr. Foreman made me glad I chose to give Haley a chance. When I needed to sign some additional paperwork, Mr. Foreman personally brought it to my home for my wife and I to sign so we did not have to come into the dealership. The level of service provided by him is something I have not seen for sometime in sales. If your looking for an experience that is based on service and respect, you will not find a better person to work with. After the sale was agreed upon I worked with Jeremy Williamson, who is based in the financial office. He is another example of an outstanding employee who treats the customer with honesty and respect. We discussed various options and he was very respectful of my final decision. The treatment I received at Haley has sold me on their business ethics. All too often we see reviews from the person who had a terrible experience. I wanted to make sure my positive experience was documented as well. My next vehicle purchase will certainly be with Earl Foreman at Haley and if your looking for a pleasant, local, experience perhaps yours should be too.
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October 2020 by Im D.
I took my vehicle to them because it was overheating. The tech was unable to resolve the issue and when it became apparent that they were going to simply ride the clock in order to generate a huge bill, I had the car towed to my mechanic. The problem was a faulty thermostat -- a simple and inexpensive fix that any moron should have been able to diagnose and fix. The service manager still charged me $109 for basically doing nothing.
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April 2020 by A H
I'm filing this complaint about the manager of the services department at this business. I was told to pay a fee for a service which had not been explained to me would cost extra. When I complained that I had not been told about the fee, the manager informed me that "somebody had to pay for the work" that had already been done and that anywhere else "even a doctor's office" you would pay for things that they don't tell you what they cost, "that's just expected". I replied that anywhere I go I expect them to tell me the costs of services before they perform them, and he disagreed, saying I am obligated to pay because a service was performed. The manager comped me half the price of the fee, but I still paid an extra fee in addition to $*** of work for a vehicle that is still in disrepair. I had brought my vehicle in for an oil change package and to check the engine light. During the check-up, the service representative came out and told me what they assessed was the problem and the list of fees for repairs, saying that if the repairs were completed the car would run great. I agreed to the fees and services of $***, but when my car was released to me the check engine light was still on. They took the car in, took it back out and said it was fixed. I drove home at which point the check engine light came on again. I took the vehicle back the next day, and the service representative told me they'd take a look. He came out and said that the issue appeared to be a transmission issue, meaning the repairs may not be worth the value of the vehicle for resale. He recommended I come back the next day for "a diagnostic" so they could assess the actual damage at which point he'd give me a valuation of what repairs needed to be done. I came back the next day, and the service representative came out after an hour and told me the true issue was the vehicle's computer, and that indeed the cost of repairs would not be worth resale value of the vehicle. He asked if I wanted to be introduced to a sales representative, to which I agreed. After a quick introduction to the sales representative, I returned to the service representative and was then told I owed money for the fees associated with the diagnostic. I was shocked because this was the first time I was told what had been done would cost me extra. I had thought that trying to find the true issue of the vehicle was included because never at any point was the vehicle's check engine light resolved, and I had not been told there were extra fees. The service representative talked to his manager and came back saying that the fee was no longer an issue because I was working with the sales department. I worked with the sales department for a few days and couldn't reach an agreement on a vehicle purchase. I then received a call from the service representative that I still owed the fees. I was shocked a second time because I thought this had already been resolved, but the service representative told me that no, I was going to pay for the fee out of the trade-in value of my vehicle and I had not traded-in the vehicle (we had never talked about trading in my vehicle). It was at this point that I asked to speak to a manager, who said that the way I told the story was completely accurate from what he had also been told, so I "still needed to pay".... Read More
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June 2019 by Laura P.
DISGUSTING! The check engine light in my 2008 Honda Fit was on and I took it into Haley Auto to get it repaired. I am new to Farmville, and chose this location because I tend trust dealerships more than a random mechanic, knew they provided a shuttle so I could get a ride to work during the service, and had to get my car worked on right away because I often drive long distances. The service started with an $89 charge for a diagnostic test that they said would be specific to my vehicle. However, because I do not have a car that this dealership worked with, they used a Toyota diagnostic test on my Honda to tell me the same thing that Autozone told me an hour prior (I was informed of this charge in the beginning but accepted it as "the price of convenience"). I needed my first ignition coil replaced and new spark plugs. They also tried to up-sell me saying that "once one ignition coil starts to go, they all do, so we ask that you replace all of them," and that "replacing one coil may not make the problem go away." I refused after being quoted $500 to replace all coils, knowing that I was already spending close to $500 for the repair that was needed. They told me they needed to order the parts because they do not typically work on Hondas. I assumed they would have ordered new parts that were specific for my vehicle because I had to come in the next day to have the car repaired, but was sadly mistaken. Two months later, and the ignition coil I had replaced by Haley Auto was broken into pieces! I was also told by Straight Up Auto in Charlottesville that the spark plugs that were put in were "typically not seen in anything other than a lawnmower." I have not been more ripped off in my entire life. When I called Haley Auto about my issue, I was told there was no warranty for the parts I ordered because they did not typically work on Hondas and had to "backorder" the parts, though I was not told this at any point during my previous interactions when getting my repair. I have also contacted their Service Manager by phone and email and have yet to receive a response. Beware of this place for service work on your vehicle, especially if you don't drive one of their preferred brands. They put me in danger, and would not hesitate to do the same to you.
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May 2019 by Shawn Hill
Great service!
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April 2019 by Matthew S.
I made an appointment for a simple oil change using the online scheduling system. My appointment was scheduled for 9:30am. I arrived ON TIME and did not get my vehicle back until NOON. Two and a half hours just for an oil change is unacceptable. The staff was friendly but due to the long wait I doubt I will be scheduling another appointment at this location.
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September 2018 by Leilani Long
I highly recommend working with Steve Davis. I had a great buying experience with him. I live in NC and he did a wonderful job of honestly and accurately conveying information about the vehicle I was interested in. He was friendly and easy to work with. I usually dread buying cars because it can involve so much haggling, but this experience was easy and I felt very comfortable with this buying process. Steve is very professional and even sent me a nice followup email to see if I wasn't enjoying my vehicle, which I am very much!
