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July 2024 by Cecilia Valenzuela
Terrible, I feel very disappointed in the treatment they give to their client, Miss Daniela Espinoza, first receive classes to treat Wells Fargo clients well so as to make the Bank look bad.
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July 2024 by Nohelia Soria
The worst of the experiences, Miss Daniela Espinoza is not a cordial person and she does not give the attention that one needs sincerely the worst of the experiences. I understand that sometimes one has a bad day but this lady. I cross the limit
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June 2024 by Blake Gregory
This branch needs to close. It has the most horrible service in the region. Not enough employees to man the teller positions.
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February 2024 by Marvin Martinez
Horrible customer service. Find a different branch.
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February 2024 by azadeh tolo
Very poor customer service, I wanted to open an account, and after waiting for a long time, I asked the teller to inform them, and finally, even though the bank was completely empty, they told me that they didn't have time.
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February 2024 by A
Very poor customer service, I wanted to open an account, and after waiting for a long time, I asked the teller to inform them, and finally, even though the bank was completely empty, they told me that they didn't have time.
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November 2023 by J W Case
Unfortunately, it took me 30 minutes to terminate my checking account. I have no idea why it took so long, but wait, the story gets worse. I now am receiving weekly reports reflecting a zero balance. When I notified Wells of my frustration, I was informed that it would take 10 business days to address my problem. Just imagine! Draw your own conclusion.
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August 2023 by betto sullon
The attention from Miss Aydee Martínez is very good, seriously, very helpful, very attentive, very kind
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August 2023 by Kitae Yim
It's nice that the line at the teller counter isn't long.
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July 2023 by Zema Zema
Amazing Service and I got a good banker who helped me re-access my online access today and it was fast and quick.
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February 2023 by Rina Zavala
I just left this location frustrated. I work in customer service and I like to provide an excellent service to my clients. First, no one acknowledged the client when they get in. Second, after I waited the manager show up and told me that the banker is off and they don't have personal who knows how to add a new beneficiary to do express send. They only have one teller, the manager, and one person in training helping clients in the platform. I think Wells Fargo has a different culture when it comes to client experience, something is going on but this kind of service does not belong to Wells Fargo. You need to hire professional people who can impact clients with their service. I was surprised that the manager does not have knowledge about express send... I think managers as a leader have to have some knowledge in case of emergency, especially if they are short staff. My perception was lack of knowledge. I feel sorry for this amazing bank.
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September 2022 by John F.
9/23/22 On 9/20/22 I stopped by this bank for the first time. I have seen people coming in and out of this place for years since I moved to Virginia. To think this use to be a Wachovia Bank at one point in time. Yes, a name many people might have forgotten. The bank wasn't very busy when I arrived. I was pressed for time due to my break ending, but I had to see if this bank had credit card sleeves/protectors. One woman was doing something Anna here teller window was closed. The other teller was counting money for a customer. The one person ahead of me had something going on and taking to much time. Again, I was pressed for time. The office had a unhidden office space while the other office spaces had walls around them for more privacy. This was on the left hand side. Chairs for the more serious matters than depositing or withdrawing money are on the right hand side. The man and teller were still going about their business and I was running short on time. All of a sudden Princess Leia and I suspected she might be able to help seeing how strong the force is with her. Leia...I mean Princess Leia, did not seem to to understand what Credit Sleeves/Protectors were so her quick answer to me is big fat no. Pitty, several other banks...no... financial institutions did not have these items either. Looks like I will order off of Amazon.
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October 2021 by Navi C
Fabiola is super helpful and truly cares for the well-being of clients. She helped me apply for a credit card and debit card and made the whole process super smooth! She is easy to talk to, definitely knows what she is doing, and wants to help the person achieve their long-term financial goals! She is seriously the absolute best and goes above and beyond to help you! I highly recommend this location.
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March 2021 by Navi K
Fabiola is super helpful and truly cares for the well-being of clients. She helped me apply for a credit card and debit card and made the whole process super smooth! She is easy to talk to, definitely knows what she is doing, and wants to help the person achieve their long-term financial goals! She is seriously the absolute best and goes above and beyond to help you! I highly recommend this location.
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February 2021 by Navi K.
Fabiola is super helpful and truly cares for the well-being of clients. She helped me apply for a credit card and debit card and made the whole process super smooth! She is easy to talk to, definitely knows what she is doing, and wants to help the person achieve their long-term financial goals! She is seriously the absolute best and goes above and beyond to help you! I highly recommend this location.
