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June 2024 by N D
Insurance at a great price with excellent customer service as well!!
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June 2024 by EILEEN CRANER
We have found that WAEPA is the most economical life insurance for federal employees available. We have been members for 18 years and have had great experience with them. They have always rebated partial premiums each year. We love the added benefits that come with being a member. Their scholarship opportunity is wonderful. Our minds are at ease knowing that WAEPA has our back if the need ever arises. This is a low cost, high value life insurance company which we highly recommend.
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June 2024 by Chris Monnerjahn
Great affordable life insurance options. Also offers scholarship programs for your children.
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June 2024 by Martin Andrew
Much cheaper option than FEGLI. They also offer $2,500 annual scholarships to policyholder’s college-age children.
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June 2024 by Shelia Messer
Highly recommended WAEPA!! Can’t say enough about their integrity and scholarship opportunities!
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June 2024 by Christine Kuball
Been with the company for over 20 years! Love them!
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June 2024 by James Woodruff
I've been with WAEPA for many years now and have been 100% satisfied. Excellent rates and great service. Highly recommend. They are also fantastic with supporting education and give out many scholarships!
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June 2024 by William Bennett
Based on my experience with their products, I would highly recommend WAEPA. The company's pricing is very straight-forward and competitive. Staff is very professional and their scholarship program is great.
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May 2024 by Fred Nilsson
Not recommended! Terrible company to do business with but I guess I should have looked at the reviews before I did business with them
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May 2024 by Amy Larson
I am so pleased with WAEPA. Not only do they provide insurance products with competitive rates and a premium refund each year, they have a generous scholarship program which gives back to members and their dependants as well! Thank you so much for helping my son Ben with his studies! It is much appreciated!
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April 2024 by S. A.
Worst company ever. They hire temps and put an excessive amount of work without properly training. This company seems to have a high turnover of employees coming and leaving the job due to toxic work environment. No structure. No organization. 100% would not recommend.
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April 2024 by Nicolas Bartell
Edited: after I posted the below review WAEPA’s Chief Experience Office gave me a call to discuss my issues. She admitted they’ve had some rocky areas recently and was able to get the back end issue fixed so I could update my bank account.
The MFA for their portal is still awful and doesn’t work right and they seem to be aware of the issues with the portal as she indicated they’re working on it and have switched vendors.
I’m increasing to 3 stars to reflect the timely work to address the issues and I’m not canceling my policy, but I can’t recommend them to new applicants yet.
Original: I had insurance with a different organization and they transferred all of us to WAEPA last year- every single interaction has been a comedy of errors and bungling.
I had to update my address- 3 online service requests through their portal didn’t work, so I called them- after like 4 attempts and sitting on hold for an eternity an agent updated my address and told me they were backed up.
Prior to having that issue I had increased my coverage. This somehow caused them to lose my auto payment information and stop deducting payments. They then sent all the notices to my old address. I went in and paid my bill through their portal, twice. It deducted the money and continued to show the balance as due.
A month later one of their customer service people called about my “overdue” bill.
Their website is a nightmare- getting the 2FA to work is a crapshoot, and I’ve been trying to update my bank account for like 2 weeks and it just sits there spinning. I’m probably going to cancel my policy with these clowns and go somewhere else.
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April 2024 by Nathan Turner
Easily the worst customer service I have ever experienced, and it is purely a management issue. They simply aren’t devoting the resources necessary to provide adequate service to heir policy holders.
Good luck getting them on the phone. You’ll sit on hold for at least 15 minutes before you are given the option of leaving a call back number. If you opt to stay on the line, I suspect you'd be a dusty skeleton before they pick up. So, you just have to leave your number and hope they call back at a time that is convenient for you. Actually, based on my experience, you should hope they call back at all.
Of course, you could try emailing them. You’ll get a response several days later, but it will just tell you to call.
I really hope the apparent shortage of customer service representatives is an innocent oversight on WAEPA management’s part, because the implication of an insurance company purposely making it difficult for policy holders to make contact would be really bad.
You can spare me the “We aim to do better” response to this review and just answer your damn phone.
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April 2024 by Debra Ellis
I have called 5 times over 4 days. I have left a call back number 4 times. I have received a call back twice. The first time I called later in the day and was on hold for 46 minutes before leaving a call back number. Yesterday I called early in the morning and left a call back number. I never received a call back. To be fair I have received a call back twice, but one of this call backs was a repeat of the previous call back. I called to report the death of my spouse who has been a member since the late 90’s. WAEPA used to have better customer service. When I used to call I was able to speak with a customer service representative within 5-10 minutes. Not anymore.
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April 2024 by David Maxwell
Not sure how the rest of my experience will be and won't know till someone answers the phone after my 30 minutes on hold. Up to this point I give one star for being ignored.
