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February 2024 by Geoffrey Seals
Helpful and friendly staff!
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January 2024 by R S
Very rude staff .. never going to this UPS location again. Customer Service staff should know how to speak with customers. Either the store manager likes rude staff or they think their staff are allowed to be rude to their customers! Regardless, never going in to this store ever again .. I will happily drive another 20 minutes to a store that has decent representatives. Never going back to this store again.
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January 2024 by sofia lahlou
0 ⭐️ This store has rude and lazy people who don’t want to their job. Amazon clearly says ups will pack label and ship and I showed it to the guy but they don’t want to take my returns. Never had any issues in any other store. I won’t even give them my printing jobs
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January 2024 by Setu Shah
The employee was very kind, helpful and fast
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December 2023 by Denise Nguyen
Pleasant, professional staff
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December 2023 by John Smith
Rude, flippant attitude. Bert huge vhip on his shoulder, joked about stealing the packages, completely unprofessional. "Don't worry you bought insurance" never go here. I will drive to DC, shirlington, or anywhere else to avoid this pathetic excuse for a store, steer clear!
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December 2023 by SH A
Rude and not caring about the costumers at all.Don’t go here.
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October 2023 by Johnson Jr. Maurice
just rude. Folks just sitting around and then have an attitude when I ask to print an order that has been in their inbox all morning .
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October 2023 by Ailee Cho
Bert is rude, impatient and unprofessional. I witnessed him yelling at one of the customers (mentioned in a review below so it looks like it's not his first time) and when they asked for a receipt, he would not give it to them simply because he was pissed at them. I returned four Amazon orders here and three are missing! So if you are reading this, go elsewhere. This location is under-staffed, super slow and most of all, worst customer service ever.
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October 2023 by William Barrientos
They are superfriendly, great place to do Notary and printing , amazon returns Etc.
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August 2023 by Jasmine Y.
They are terrible about doing business holding packages. They try to nickel and dime you. Also its worth mentioning that While some of the staff are decent, the owner is not. When I inquired about a package in his store, he accosted me, and when I tried to stand my ground he started lecturing me about interrupting. Hypocritically, he later interrupted by madly hanging up on me while I was speaking.
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July 2023 by Umyt Orazov
I requested very little tape for my package. They said the tape was only sold. However, I was able to use it in other branches. It can't be that disrespectful. Also it can't to be 44 dollar for one package wrap
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July 2023 by Tina B.
I have been coming here for quite a while sporadically mostly for prepaid returns and most of my encounters with the employees are straightforward and professional. However, on multiple occasions I have observed the bald employee raising his voice at other customers and people on the other side of the phone. Also one time another employee told me it was store policy to charge me nearly $5 for a prepaid label and tape.
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May 2023 by Keith W.
Bertram the owner is rude and disrespectful of his customers. One of his employees was attempting to sell packaging to autistic woman who wanted to return items to Amazon. She said she never used packaging before. I spoke up and told her she has to change her return preferences in her app and then she wouldn't need to buy packaging from UPS. I also said the clerk won't tell her that because he's trying to make money. Bertram heard me and started verbally attacking me. The woman started to cry. Only then did clerk explain how to change her Amazon return preferences. Bertram tried to lecture me about proper behavior in a store. I don't need a lecture from him. I'm a successful self employed businessman. So I walked out. Use another store !!!!
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May 2023 by Ty Centeno
This UPS store is located in a great location with lots of parking available. I do not mind driveing pass 2 UPS store to go pick up an iteam here or drop off a return. The other UPS stores closer to home or even work have Zero parking. Staff is always welcomeing and love the fast attention to serve the customer.
