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February 2024 by Sarah “Sarah4Va” White
Always friendly. Helped set up my account in no time. They were very helpful as I set up my first business account. Wish they had a drive-through. It is a very beautiful building and they have a comfortable waiting area though I didn't get to use it for long.
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February 2022 by William Sarmiento
Horrible customer service!!! Fees is the name of their game!!! Unpleasant experience. If you have an issue their HQ wont help. Only the branch where you open the account Will talk to you and then send you to a manager!!!! Good luck trying to talk to a manager!! Im still waiting for a call back. Don't waste your time and money. Go to a big bank and avoid headaches!!!!!!
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May 2021 by Toni Genberg
I've been banking at this branch for over 10 years and they've always been courteous and competent. While everyone's needs are different and I don't interact with them a whole lot, when I do visit, the employees are friendly and efficient.
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December 2020 by Solomon Messing
They charged me fee after fee because they couldn't deliver monthly statements until the account had nothing left. Then they closed it. All without telling me. Representatives and managers refused to do anything about it when I told them this was a problem.I thought I was doing my community a favor by bringing my business here instead of going with a big bank, but I guess no good deed goes unpunished. Next time I'll go with Capital One or B of A.
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April 2020 by KR Olson
Love this bank personal. Very nice folks
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March 2020 by Henry Towberman
The worst bank I've ever used. They "erroneously" charge large amounts of money to your account and refuse to fix it. One step away from criminal. Avoid them at all costs. For those curious about exactly what happened to me and how terrible this bank really is, full story below.
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January 2020 by khalid Rashid
Very rude customer service, disrespectful and unprofessional
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December 2019 by Naveen Bhatt
Like many others,I banked at all of the big banks and never actually felt like a customer. United Bank and especially this Falls Church branch are amazing and treat all of their customers with love and respect. I highly recommend them.
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February 2018 by Crystal Boyd
Horrible service. Very disorganized. I left this bank once for unpleasant employees. They bought my new bank. I tried it for a while for both business and personal accounts. Closing them again. Not up to speed with service or technology. Thumbs down.
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October 2017 by V H.
I've been banking with united for ten plus years. I have ALWAYS enjoyed the people who work at every branch that remember me. Also the ones who are just meeting me. Tonight I showed up at the bank 15 minutes after they closed. I thought they closed at one time and I was incorrect. The lady comes to the door and says you can go to the drive-thru. I told her, well I walked over here. Thankfully she opened the door and invited me in! Small business mentality, got to love it! This is why I've been with United States for as long as I have
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October 2017 by Ada Rijo-Cid
Super courteous and professional. I actually like this branch a whole lot more than the one near my house. Keep up the great work, guys!
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October 2017 by J R
Excellent service - super nice people.
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August 2017 by Pichi Derp
Super courteous and professional. I actually like this branch a whole lot more than the one near my house. Keep up the great work, guys!
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June 2017 by Jeff Roberts
Excellent service - super nice people.
