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March 2024 by besra laws
The African American Lady who worked there was super nice , knowledgeable and helpful . Sorry, I didn’t get her name but I was there on Saturday. Thank you.
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February 2024 by Kellie Muse
Issue: Trailer hitch lights (under warranty) were not signaling from initial wiring done in Charlotte. Called UHall customer service, scheduled the appt with Bill (General Mgr) at the Falls Church location, appt was as scheduled, Mr. Robert troubleshot the issue,, explained what he needed and do and did the rewiring work (very polite and considerate).All associates that I encountered (5 in total) were professional and cordial. Thank You.
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February 2024 by Gamaliel Vásquez
Very bad customer service, they treat you badly here
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February 2024 by Tyler Bamford
Customer service here was horrible. Multiple people kept waiting for no reason and repeatedly told in a rude manner to go to the app which was not functioning at all. It took me more than an hour to walk out with the keys to the vehicle I had rented. Moreover, this was not the location I had requested a rental from and the fact that the company charged me extra mileage to go here is absurd. I will avoid using U-Haul and this location at all costs from now on. and will tell everyone the same. Finally, my dispute of the extra mileage charge was ignored.
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February 2024 by Sim Sloun
The worst uhaul ever!! I rented the trailer and equipment. I was told I am good to go. After I arrived at the destination and opened the trailer, guess what no equipment that I paid for. Is it that hard to do 2 things- connect the trailer and put in rented equipment. By the way the front desk lady- extremely rood!!
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February 2024 by Patricia D
I have never rented such a clean truck - spotless !! The employees are exceptional...they made our move easier!
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February 2024 by Ryan Doan
Good location to rent but very difficult and confusing to book/ and pick up the vehicle using their App guidelines!App needs huge improvement!
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February 2024 by Jesse Watson
Personel was wonderful. Extremely helpful and polite
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February 2024 by Dave Smith
The team here was terrific. Professional, efficient, and hassle-free. They made our move a breeze!
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February 2024 by Glenn Sontheimer
Great job handling all the customers that came in at once. The team stayed on top of everything!
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February 2024 by Michelle
Had a very unpleasant interaction with Jada at this location. Was very rude and condescending. Was apparently very upset that she was called into work that day and took it out on numerous customers.
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February 2024 by Russell Vidal
The new checking system using the phone is poor; if there is an issue, the people there say they can't help. I had a business need for a rental, and it took over 20 minutes to check-in. I asked if I could provide my license and have the guy working there check me in, but he said no, I had to do it on my phone. Overall, the service and attitude were poor from beginning to end. I'm unsure if this is a new Uhaul policy, but it isn't saving anyone time. People should have the option to either proceed with a clerk or mobile.
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February 2024 by mehdi jallal
Be aware of this location , I was trying to rent a trailer for one way trip online said $315 I was next door to them I tried to skip the online and save time for there and upon inquiring on the same product they quoted me $700 for the same exact trip , what happen to honesty and customer service , I asked again please double check as I am a regular customer of Uhaul in Atlanta and I always get the same thing for few dollars per day , still very argumentative and impertinent. And I will leave another review ounce I get back home with Uhaul. Com
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December 2023 by Akram MOUADDAH
This review is for U-Haul in general. Your check-in through the phone is stupid af. Definitely not user friendly and ask for the same Information multiple times. Additionally, the process is way slower than they promoted.
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November 2023 by Tee Yong Chua
The first time I went here, I got in and out in fifteen minutes with everything I needed.The second time I went here, I was waiting for an hour before I could get my rental equipment.The difference between them was that the second time, the U-Haul app was mandatory for all transactions. I watched a couple snap at the rep because they couldn't get the app to work, or it was being unintuitive, or they couldn't tell what they needed to do to continue with getting their rental equipment. At the end, they agreed to never use U-Haul again.If I have to use the app to get what I need instead of talking to somebody trained to help me get what I need, I probably won't come back either
