-
May 2024 by J B
Do Not Use this carwash. Machine malfunctions. Damaged my car as well as knocked the tag piece off a customer after me. The vacuums smell very rank. The staff are disrespectful at least and racist at worst. When I went inside to explain that the machine was malfunctioning they laughed at me admitted they so on the camera that the car in front of me couldn’t move and yet the machine kept turning on/off making my vehicle move. I requested they simply fix the tag damage on the front of my vehicle and refund me for the car wash ( my vehicle was covered with suds) they kept attempting to blame the vehicle in front of me. Yelled at me, laughed at me, told me take my black a** back to Africa and my piece of s*** a** vehicle. I wasn’t being unreasonable in my simple request. The manager threatened me, lunged at me and continuously made racial remarks. I was shaken and anguished so the police got involved. I got my refund but I was affected the rest of the day in disbelief that they did this. On top of all that I had generously tipped the attendant. I will never tip in advance again.
-
March 2024 by Jose N.
To expensive. The people inside are rude. I come here because is urgent that I need gas, but I don't want coming here never.
-
February 2024 by PolishHammer I.
Very busy spot, pulled in on a Sunday afternoon and there were quite a few cars in line, plus some that were before or after their wash either prepping their cars or finishing them. You get in line that loops around the back of the store; it's a single file line and once you get in it you're stuck. I get within 3 cars of the front and the attendant runs down the line gathering credit cards and asking what wash people want. I was uneasy with this right away, I don't like surrendering my credit card without maintaining a visual. I get through the wash and pull over in the parking lot to see how it turned out, it was horrible, an absolute waste of money, all the dirt was still there plus the soap as the rinse mode didn't get rid of anything. Worse yet the brushes ended up scratching my car, guessing they're very used and abused and/or have dirt buildup lodged in there that scratched my car. The only reason I even went there was to prep my car to be traded in, instead after wasting $14 it came out looking worse. And my apprehension with giving up my credit card was legit, within 2 days fraudulent charges appeared on my card. I can't say it was definitely somebody working the car wash, but I wasn't anywhere else locally in the surrounding days and this was the first time my card has been comprised in over 5 years.
-
February 2024 by simon abraha
Good people good employee
-
January 2024 by Sean K.
Great local car wash! One of the last around, given the Mr. Wash Monopoly in the area. I discovered this place because Mr. Wash started forcing customers to provide their email and address just to get a $30 car wash. Here it was $15, and much faster without the hassle.
-
January 2024 by Andy Lutz
Fuel Rewards usually works here but not working today… ?
-
December 2023 by Gustavo Pacheco
Yesterday, November 19/2023, I took my vehicle to the car wash. When I left the car wash, I realized that my vehicle was scratched all around caused by the washing machine. I approached me politely to inform them of the problem and they did not pay enough attention to me. Much less did they give me a solution, so by this means I do not recommend car washing in vehicles that have good quality paint, since they do not supervise their machines.He considered that in the event of any problem, a solution must be found for the client.
-
October 2023 by Jill A.
Quick and a good wash. There is a tip jar upon entrance. staff seemed interested in doing a good job. Good alternative to the Mr. Wash monthly subscription that sent me looking for an alternative
-
October 2023 by Jordan D.
They sprayed me with water through my open window at the car wash, then I paid $14 for a horrible wash. I think my car is dirtier now than before. Would not recommend. :(
-
October 2023 by Sa Sha
closed at 3am 10/06/23it says 24/7 at google
-
August 2023 by Shannel Shorter
I used my giant points and it showed my giant points at first 70 cents per gallon. The person at the register said it didnt show and cancelled my transaction. Then had me re-enter my number and my points were taken and didn't show up. I informed them I have a long 5hour drive and I was informed it may show up or it maybe gone. No adjustment or alternative I even showed them the app with the amount of 60 cents that was supposed to be taken off in addition to the 10 cents. Please have my points reverted back to me.
-
August 2023 by Mebrat Teb
Bad customer service.
-
April 2023 by Jose Mauren
I give it only one star because the system imposes it on me, not because I want to, because if it's up to me, I wouldn't give it a star. gas price is extremely expensive, car wash is extremely expensive. I came to gas up to see if the prices had improved and to wash my car again because I wanted to know if the service had improved, to use their services again, but I see that their price increased and the quality of the service decreased... upon entering the car wash before for whatever wash price I chose they would pour water on my car before entering the car wash. this time they didn't and when I went back to ask why there wasn't, they told me that I chose the cheapest option and that's why they didn't. I prefer to pay 25 dollars every three months to wash my car as many times as I want at the car wash that is a block away on Columbia pike. So if you want good treatment and excellent service whenever you want and at an affordable cost, change to another gas station or to another car wash.
-
April 2023 by Reath Muoch T.
Very sad!I was going to wash my car this afternoon. I then got to the gas station on 5842 Columbia Pike. There were so many cars coming to wash, and there was a guy standing by allowing the car to go. I stop to wait for my turn. Seven cars was allowed from the other side, then I rolled down my window and asked him why he is not allowing my car to join the queue, he said you don't see that there are other cars ? I said to him well seven car has passed already, would you please allow me to go ? then he start shouting at me and tell me to wait. I went quite and waited a gain for few minutes nothing happened. After some time he moved to the other side then I decided to drive and join the queue, he then ran as fast as possible as I could to stood in front of my car blocking me from entering. I was baffled about all these. I continue to sit and wait just to understand why they are doing this to me. Few minutes later he called one of his colleague and tell him to stand in front of my car and order him not to allow me enter in to the car wash, so this other guy blocked me while he the first guy went to let other cars behind me bypass me and go. I heard them speaking in Arabic, saying that don't let this guy go! Don't let this guy go! I didn't take the negative part of it ( which is don't let this guy go) I just thought it's a good idea to speak to them in Arabic, since I know Arabic, when I try to speak to them in Arabic, Oh he know Arabic too uh! One of them said, you better speak English dude, and they busted out laughing. Then I stuck, in the middle, with someone standing in front of me and I can't back up my car. A few minutes later a man who claim to be the own of the place came out, I was happy thinking that he was going to solve my problem, but he never ask me a question, the first thing he told me was this and I quote "You need to leave right now or I will sue you and I got a big pocket and you wouldn't survived that he said" What ! I was completely stunned, I asked him suing me for what ? I was just coming to wash my car and your guys are blocking me, can you please tell your guy to to let me go and get my car wash, he say, I don't want your your money and I am going to call the police now. I said Ok! I then waited while he was calling the police. He called the police, when the police came he ask me what the problem was, I explained to him everything that had happened, he say well, I was called that you were blocking the business. I told the police that it was not me that blocking the business, it is them blocking my car and I show him the guy who was standing in front of my car, good enough he saw him, because he was still standing there when the police arrived. The police told me that these people said they don't want you here, so you need to leave. I then ask him, is there any reason why they don't want me here? He say well this is a private property. I then said, there is no sign showing that it's a private place otherwise I wouldn't have come here in the first place. He said to me you need to leave and don't come back here because if you do you will be arrested. I said Ok! Then I left, as I was leaving the other guy wave at me and said bye bye slave!I said in my heart WOW! the reason why these people singles out and blocking me even when I got into the queue was literally a race issue? I didn't realize from the beginning that the whole drama has something to do with the color of my skin.The point is that this people are racist.
-
March 2023 by Usamah Nelson
This gas station used to have some of the BEST steak and cheese in the area, too bad the grill inside closed down. Always will miss Xroads Grill
