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“Rosa, the falls church favility manager, was amazing. She answers calls directly, responded to all my concerns and was really helpful guiding me through the entire process. I will come back to Extra Space Storage for ruste!”
“This guts understand how to take care about small business enteroreneur like me like Herbalife for sure they fix My unit and also insave too much in storage like one dollar for day My expense in storage reduce before My other knowlwdge of extraspace it was My Best invest doesnt require too much paint they are good partner in the time too storage something in My supplies.”
“Jesse at the front desk made sure everything was what I needed and helped me with a transfer the day of move in because I misjudged my size. Jesse did great work!”
“Daniel was great. Stayed late for us on a Friday so we could secure a unit that was needed for that weekend. Would highly recommend. Location is great as it is located right next door to a donation center.”
“Walked into the Falls Church location and was greeted by Jemar. He was efficient, professional and helpful in his job duties. He was also helpful when I realized I lost my wallet by taking the initiative to provide pen and paper while I was communicating with WMATA Lost and Found. He is a credit to this company. I had a bad experience with PS and am happy to give them a second chance because they made things right. That is how I came to this location today and benefited from Jamari’s service.”
“One of the best priced, best managed storage units in the area. The manager, Lucy, is highly regarded, and is incredibly kind, helpful, and a pleasure to work with. I highly recommend this place for your storage needs.”
“I already had the ball for the hitch because I had a hitch installed on my truck before in Florida. We had a hitch installed on our jeep and this Uhaul did a good job took about 4 hours maybe then they called to come pick up. Price was: 414.90 and I saved like $30 or more because I had the ball hitch already. Thank you for a good install Uhaul.”
“Despite the fact that the U Haul truck broke down twice and completely threw off my moving schedule (!) ??♀️, I still say this store is top tier. Alan and the rest of the staff took great care of me and made the situation much better. They were fantastic. I highly recommend this location.”
“It was, by far, one of the nicest vehicles I have ever rented from a Uhaul facility. The vehicle was very new and clean with a modern cockpit. The staff was courteous and returning the van was quick and painless minus one tiny caveat. Reasonable rates if you aren't logging too many miles.
What I was not a fan of:
1) I had to repeat some information through their verification process, upon picking up the rental in person. I prefer not to install unnecessary apps on my phone for privacy concerns.
2) It was a bit invasive and the "we will call your contact person" step was annoying because I knew it was 6 am where they were located. I'm not renting a Yacht! There should be a less complex verification process because I sat there for 15 minutes waiting for the agent to approve.
3) Some of the steps to continue forward were tiny blue text links, (on a phone amplifies the difficulty) which was very bad portion of the User Interface, considering everything else was large buttons. But thankfully the staff was quick to assist in locating what I had to click on.
4) The sign for where to return the vehicle was past the building and hard to see (too subtle as it should be bright and screaming "Look at me!"). It should also be closer to the entrance so you know that you have to go towards the back. There were staff back there to direct me where to go, but if you did the after-hours drop-off, you might end up a little confused.
All in all, the negatives were very minor and need some tweaking for the overall User Experience in my opinion. But the facility, vehicle, and staff were all excellent. If it wasn't for the invasive verification process, it could have been 5 stars.”
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“This was my first time getting a storage unit and Neadea, the property manager, made it such a smooth and pleasant process. The building feels safe, with 24/7 security cameras and a location in a bustling area. Great option for storage in the DMV!”