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“From the moment I walked in, Roxanne was incredibly kind, professional, and genuinely helpful. I was dealing with a bit of a stressful situation, and Roxanne not only listened with patience but went above and beyond to make sure I was taken care of.
She walked me through everything step by step, offered helpful suggestions, and made sure I left with exactly what I needed. It wasn’t just her knowledge that stood out—it was her calm, caring attitude and the way she treated me like a real person, not just another customer.
In a world where good service can be hard to come by, Roxanne is a gem. Public Storage is lucky to have her. Thank you, Roxanne—you really made my day.”
“I had a great experience renting a storage unit. Josh made the process quick, easy, and efficient. He was kind, knowledgeable, and answered all of my questions. Excellent customer service!”
“Thank you Tra. I wouldn’t be renting if it wasn’t for her. She is very helpful, explained everything and even walked me to my unit. You need more people like her. I have two units at two facilities and she helped with both. I couldn’t ask for better customer service!”
“I have just visited the facility of CubeSmart at 2950 Gallos Rd. in Falls Church, Virginia where I was assisted by the most accommodating, polite and able SHUJA. I had made an online reservations but had a number of questions. Shuja answered all of my questions plus gave me a personal tour and viewing of the available storage units. He was courteous and professional in every way. Great job.
I look forward to being a new customer,
Robert P. Visser.”
“Miss Morgon and jemar both were a pleasure to work with both were par excellence in attitude personality work ethics
5 star is below the rating I would have given 10star rating is more fair
Great hosts cant wait to come back”
9:30AM - 6PM
5829 Seminary Rd, Falls Church
Self Storage
“One of the best priced, best managed storage units in the area. The manager, Lucy, is highly regarded, and is incredibly kind, helpful, and a pleasure to work with. I highly recommend this place for your storage needs.”
“I keep getting the text from them but they never answer a phone call.I think former owner of my phone number has some storage but I cannot contact them to let them know.(Got a call right after contacting them on their website.)”
“I already had the ball for the hitch because I had a hitch installed on my truck before in Florida. We had a hitch installed on our jeep and this Uhaul did a good job took about 4 hours maybe then they called to come pick up. Price was: 414.90 and I saved like $30 or more because I had the ball hitch already. Thank you for a good install Uhaul.”
“Despite the fact that the U Haul truck broke down twice and completely threw off my moving schedule (!) ??♀️, I still say this store is top tier. Alan and the rest of the staff took great care of me and made the situation much better. They were fantastic. I highly recommend this location.”
“It was, by far, one of the nicest vehicles I have ever rented from a Uhaul facility. The vehicle was very new and clean with a modern cockpit. The staff was courteous and returning the van was quick and painless minus one tiny caveat. Reasonable rates if you aren't logging too many miles.
What I was not a fan of:
1) I had to repeat some information through their verification process, upon picking up the rental in person. I prefer not to install unnecessary apps on my phone for privacy concerns.
2) It was a bit invasive and the "we will call your contact person" step was annoying because I knew it was 6 am where they were located. I'm not renting a Yacht! There should be a less complex verification process because I sat there for 15 minutes waiting for the agent to approve.
3) Some of the steps to continue forward were tiny blue text links, (on a phone amplifies the difficulty) which was very bad portion of the User Interface, considering everything else was large buttons. But thankfully the staff was quick to assist in locating what I had to click on.
4) The sign for where to return the vehicle was past the building and hard to see (too subtle as it should be bright and screaming "Look at me!"). It should also be closer to the entrance so you know that you have to go towards the back. There were staff back there to direct me where to go, but if you did the after-hours drop-off, you might end up a little confused.
All in all, the negatives were very minor and need some tweaking for the overall User Experience in my opinion. But the facility, vehicle, and staff were all excellent. If it wasn't for the invasive verification process, it could have been 5 stars.”
Self Storage
Self Storage
Self Storage
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Self Storage
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Self Storage
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Self Storage
“I came in looking to see some unit sizes and Neadea graciously showed me the 5x10 units and explained to me how the rental process worked, I was able to make my decision to rent because of the extent Neadea went through, with a cheerful attitude!”