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February 2024 by Jaden J.
The grooming services offered at this PetSmart location were fantastic. The stylist Luis was fantastic. Our yorkie puppy is very sassy and a drama king, but Luis handled him very well and got him to let him cut his face fur, which was a surprise to us. The employees here are all very friendly and kind. Will definitely come back.
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February 2024 by juan antonio Morales
a guy working there was very helpful
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February 2024 by Cassidy B.
Absolutely horrible to my dog. scared him, didn't complete the groom and still made me pay claiming he was not complying. If you are thinking of taking your dog here or any pet smart for that matter I would HIGHLY discourage you. I have heard so many horror stories and should have listened. They were even talking bad about another husky on the table WHILE I WAS THERE. would never trust my dog in a 10 mile radius of them.
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February 2024 by Jeannette T.
Disorganized Adoption Process: Spent two hours waiting to adopt a Last Chance cat and had almost walked out without completing the full adoption application and paying the fees. Brochures or some guidance on the process will help, if nobody is willing to stay for the full process and walk us through it. Not Everyone Will Help: Grooming associate did not want to help us because it wasn't their department. Health of Adoptable Pets: The kitty we adopted showed symptoms of sickness - bloody vomit and urine - though we were told she was 'healthy' within two days of bringing her home. There was a foreign object in stomach requiring surgery or she would likely pass away within a few days. It is not necessarily anyone's fault, since the charity uses PetSmart's cells, but it is a fair warning to any prospective fur-parents.
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February 2024 by رجاء المهدي
A store for animal lovers that has everything for them
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February 2024 by Jessica Ash
Cashier was extremely difficult and unhelpful
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February 2024 by Chris Hughes
Everything our pets need.
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January 2024 by Berta Aquino
Great place for all your pet needs. Helpful staff.
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January 2024 by Jamie Lopez
I want to express my heartfelt appreciation to the PetSmart team for the exceptional service I received while purchasing my parrot. The team's knowledge, patience, and genuine care made my shopping experience comfortable and enjoyable. Thank you for creating a positive environment that reflects your commitment to the well being of both customers and their pets
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December 2023 by Kim R
I took my pups for Santa photos and the experience was so easy. They did a great job!
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December 2023 by Sam H.
Today I had an appointment made to get my dog's nails trimmed and ground (smoothed out). When I got to this falls church location, I saw that a "Nail Trim & Grind" was $19, and a Nail Trim Plus (nail trim, grind, ear cleaning, paw pad trim, cologne spritz and bandana) was only $16. I asked the gentleman if I could change my appointment type because I didn't know there was a difference between the two appointment types when I made my appointment for today. He said yes, we can change it and do the other stuff no problem. I walked out of the grooming to pay and 5 minutes later, my dog is already done?? I found it odd that it went by that quick but I took my dog to the car. No cologne spritz no bandana were my initial observations. I checked her nails in the car to see what they looked like now, and they were not ground, or smoothed out, still jagged and only looked trimmed. I do not recommend paying $16 for them to do absolutely nothing worth your time.
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November 2023 by Rock Creek Design Build Remodel
The store has pretty much anything you’ll need for your pets. The only issue is the prices are usually more than Amazon and sometimes other retail stores. But location and convenience can outweigh that at times. Friendly staff and plenty of parking as well.
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October 2023 by Paul Mayeur
I had to buy a really really large dog cage. The staff were very helpful getting it in my car. It wasnt easy. We didn't think it would fit but he spent 10 minutes with me figuring it out.
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October 2023 by Daniela Braga
Terrible customer service. No communication skills. No time expectations. I moved from the other side of the country and I have never seen anything like this The grooming area is filthy and they can’t keep up with the cleaning. Brought my 2 cats which I scheduled 3 weeks in advance for the same time as the calendar allowed. Took them 4 hours to do both and they kept inserting other pets during my slot. The groomer took a “quick” break and also no communication about how long he would take. Spoke with the manager and the manager was as useless. No apologies. I will never bring my pets here again.
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October 2023 by Morin Tom
Good petsmart, I was searching a cone / collar for my dog and I found one. Good quality
