-
March 2023 by Sanaul Riyad
I visited Pearl Vision for my eye exam 1st week of Feb .The doctor was nice but front staff seemed unprofessional and they were trying to sell glasses.However they took my email and never called when glass was ready for delivered.While checking my papers I saw they did not give my prescription.When I asked after two weeks they said it is not signed by doctor and they will deliver it through email next week.Again I called and the female representative was rude and sent me unsigned prescription.Again I called and they sent me the prescription with a signature which seems really unacceptable.I will never go to there in rest of my life
-
March 2023 by falguni barua
Meron is awesome I m very happy with her service.
-
February 2023 by Mike Vargas
If you want no for an answer this is the location to get it
-
February 2023 by Mike V.
If you want to hear no for an answer, this is the place to come. I was very disappointed with the service I received. Even after being a loyal customer after 4 pairs of glasses. The new management is not getting it done. Would not recomend to anyone after my last experience with them.
-
February 2023 by deanna cooper
I came in for my eye exam on Saturday, January 21st, 2023. I was a few minutes late but I called. I came in said hello and they spoke. I then selected my frames prior to the eye exam. I sat and waited for Dr. Figler. The Doctor was professional and very friendly. I sat down afterwards I was feeling light headed and then we completed the purchase. When I indicated that I would not get the contacts since the doctor determined that my prescription was the same for my contacts, the sales rep came across as having an attitude, they did not put the card in my hand, then not only that I split the purchase up to pay half and I paid half. Last week I received a call that the glass were ready last week. I came in on Saturday around 3 ish. When I got in the sales representatives weren't very friendly. They were helping other people but they could've still greeted me. I finally got taken care of I paid for the frames and then I asked for my insurance information which other locations have provided me before, I was told that I couldn't get it, and I was able to get into my account and found it, and I sat down cause again I was lightheaded. The staff was very rude to me after I had paid my hard earned money. It was like they wanted to rush me out. They didn't act this way towards the white individuals but they did towards me a black female. Mind you I am professional and polite. They asked me about doing this other test soon. I will return to the Wheaton Area where I was treated nice. I am also thinking about writing the company about how they treat black people. Idc if the sales team were people of color they still were not for black people. I worked in customer service for a while and wouldn't ever treat someone the way they did. I have two degrees and never would have acted in such manner. I think they need training on culture sensitivity.
-
January 2023 by Steven Peck
This store is terrific—convenient location, great selection, and friendly and highly knowledgeable staff. They answered all my questions thoroughly and helped me select a perfect pair of glasses from many choices.
Plus, the optometrist is top-notch — in addition to updating my prescription, he checked the health of my 57-yr-old eyes and educated me on how to keep them healthy. I highly recommend this store. Big thumbs up. ??
-
December 2022 by Raine Senia
NOT LGBT friendly. I went couple a couple of years and the last time I was there one of the ladies that worked in the front said some pretty awful things to me and made her opinions about other people well established. This occurred on around Jun 23, 2021. Also, I have had several instances where they messed up and charged me too much and one time, they even asked for additional money after the transaction. The actual eye doctor is only mildly friendly. The exams are quick and don't seem detailed. I won't be return.
-
November 2022 by Filisha Manancero
Very thorough doctor. Explained everything patiently. On time.
-
July 2022 by sofia “Wisdom” k
Ordered glasses online and wasn't very happy with the results. They did try to correct it, but still not right. Was annoyed and saw Pearl Vision while running errands and decided to go in. From the minute I walked in I was immediately greeted. I unfortunately cannot remember the name of the technician who assisted me, but I can tell you she was great. She walked me through everything, let me try on 100 frames and waited patiently while I made a final decision. She even helped adjust my glasses I bought online to fit better. Recevied my glasses and they felt so right on my face and could see great! Next exam and glasses will be from Pearl Vision.
-
July 2022 by Roy McDaniel
I popped in to get my glasses fixed and Hasiet was the most helpful. She was able to get my glasses fixed in a hurry and was very professional. I will be for sure returning after my experience here. Thank you!
-
July 2022 by Ericia Johnson
I love Pearl Vision in Falls Church, VA. Dr. Ali and his staff are truly amazing. The selection of frames, customer service and I will always go here for all my eye care needs.
-
June 2022 by David Rodas
I highly recommend this place they are very professional and huge selection of brand glasses best place So pleasant to be there thanks to all that stuff
-
June 2022 by Isabellaa
I highly recommend this place, this place is very sanitize and staff is very polite, a lot of variety of glasses! The eye doctor is very profesional and all that stuff thanks
-
March 2022 by Pamela Stevenson
Interested but never contacted me about the details on an order. Placed eyeglass order with another optional. ?
-
February 2022 by Bev Caraway
Customer service was great. Both ladies who greeted me were friendly and helpful. The doctor was thorough and friendly as well. Great experience!
