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April 2024 by Mary Portillo
Bad service, the employees are not trained to serve people, when you ask about something they are rude to you. It was a bad experience at this branch at 6302 seven Corner, VirginiaThey should be more attentive to consumers because the work of the employees depends on them. I have read other people's opinions and from what I notice they are like this with everyone, especially with people who do not speak English, this branch has racist and decriminating employeesBad service, the employees are not trained to provide customer service, when you ask about something they are rude to you. It was a bad experience at this branch at 6302 seven Corner, VirginiaThey should be more attentive to people because the work of employees depends on consumers. I have read the opinions of other people who have also visited this branch and from what I noticed they also received bad treatment from the employees. They are like that with everyone, especially with people who don't speak English. This branch has racist and decriminating employees.
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April 2024 by Stephy C. V Soria
I love the shoes but the people who serve have a bad character and were rude and made me uncomfortable
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January 2024 by DC
A older lady that o ly spoke Spanish asked me to help, I didn't mind but she was asking me questions an employee can answer. I couldn't find any employee for help so I wrnt over to the cashier and said, "Excuse me, Permiso,....permiso" . I WAS 3 FEET FROM THE CASHIER MADELINE N SHE IGNORED ME UNTIL I SAID HELLO. She then looked over n said I need to wait because she had a customer. I told her I just need to ask for someone to help a lady. She continued with an attitude, " I said wait, when I'm done with them I will call for someone to help you. I told her forget it. I walked around looking for someone until I came across Mary (tall, black hair with glasses), she was very helpful, willing to assit and was happy to do it. From the previous reviews I can tell it is not Madeline's (blonde) 1st time providing poor customer service. It was my 1st time shopping here since Im from out of state, and it will be my last. I rather gove my money to someone/ corporation that will talk n treat me with respect!
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January 2024 by Patricia Guevara
Hello, good afternoon, I have been customers for many years, but our children love going to the store, but hey, I had a bad experience. January 6, at 6pm, paying, I got a lady, Maribel, who is yama, but a bad Serbian treated me all the same, my husband, please do something. In case it's bad knowledge, that woman doesn't have any education when you ask about offending shoes, it's not her fault that her problems are so outrageous that I need to talk to the manager to explain everything to her about how that woman treated them badly ??
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January 2024 by beatriz tobanche
Very bad customer service, here I was buying shoes and I didn't know where a style of shoes was and I asked a small girl, young about 18 years old with her brown hair in a bun, who works here, she only made signs to me, and I told him thank you and he didn't even answer me, maybe because I spoke Spanish, but he looked at me strangely and didn't answer me when I politely told him to ask and I said thank you.
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October 2023 by Walter Nahun Orellana Martinez
Very bad today, October 7, we arrived 17 minutes before 9 a girl with yellow hair literally chased us away and said it was already closed and it was at 8:17 PM, the truth is I don't know why they were closed, it does close at 9 PM. There were 3 of us with the intention of buying 3 pairs of shoes. The girl was very unpleasant to us and when we left the store she slammed the door on us.
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July 2023 by Brian
I was looking for plain black Converse high tops but they didn't have them, just a bunch of variations. So I got socks instead with my $10 birthday reward.
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February 2023 by Scott Davis
Exceptional service and affordable prices! The gentleman that helped me was the manager I believe, I just can’t remember his name. Highly recommend!
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February 2023 by Ferdando Gonzalez
The store and the prices aren't bad but there are two employees with blond hair that are rude and get made at the people. I was next to one of them and they told a customer "If you don't have the money to pay for it then don't bring them" and it was a poor grandmother
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January 2023 by Blossom M.
I'd never heard of this store before, but it was pretty good. I didn't find shoes to buy, but there was a large selection and it reminded me of DSW but just a bit smaller and messier. I would definitely go again when I am looking for new shoes.
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November 2022 by Lee Jahnke
A good shoe store with good parking. Usually mobbed with Mothers and children in the evenings, go in the afternoon on the weekend.
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November 2022 by Jose Turcios
This store not good eny more we came no shoes in mi nunber and bathroon out of 0tder for 3 week
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October 2022 by Andrew G
The shoes ? are like a drug ?. ???Great store for real though. Good prices, great selection and good customer service.
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October 2022 by Shaan Sadeqi
Poor quality shoes and worest customer service ever. I purchased a shoe for my daughter and wanted to return it after two weeks because of the quality issue of their merchandise they refused to return or exchange it, one of their manager's (Ninette) doesn't know how to behave with the customer at all.I don't recommend this business to anybody. I hope their cooperate see the review.
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October 2022 by Edita Ines Colocho River
Yesterday I was shopping at the store and the girl with orange hair started talking loudly to a customer she had her baby I think it was about 1 year old the customer she said bad words in Spanish because they were staring at her but the girl with orange hair also said ugly things to the girl with her baby and they followed her and yelled at her to leave, the atmosphere felt heavy. We ask for help but the girl with orange hair didn't even want to help us look for the sizes of the shoes.I didn't like how she followed the Hispanic girl with her baby I think she didn't speak english I feel bad and I'm going to call cutomer service to make a complaint the manager too was doing drama what a shame. I felt offended by the way they treat people I wish I could be there for more time because I hate how people treat other because of the barrier with the language thank God I can help others with translations the worse experience of my life
