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March 2024 by christian sanchez
Stay away! Bad customer service, they will scam you to steal your money, and lie to you. Horrible experience. I’ve had nothing but trouble with my phone. I still don’t have service. Crappy store not worth wasting time and money here.
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February 2024 by Walift Tovias
Good promotions, they explain you well what you will have in your plan and that’s what I liked most.
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February 2024 by Santos Alvarado
Thanks for the help, the patience and the willing to help
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February 2024 by Maria laura Severiche siles
Good attention
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February 2024 by Mario Viacorta
Good service, the girls take good care of me every time I go.
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February 2024 by Kimberly Soria Melgar
Good customer service, they care about your troubles.
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November 2023 by Srikanth Srik
Best metro service in all stores i went.
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May 2023 by Alex Kiberu
I actually had a great experience at this location. I was very surprised by the knowledge and hospitality shown by the employees since it's such a small store. I had a great few minutes with Lisbeth..a retail sales representative that actually solved BOTH a technical and billing issue. Great service.
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April 2023 by Ali A
They literally stole from me. Charged me $30 more and when I went home and checked saw that it was for a case that was never received or even discussed or requested. Literally stealing
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December 2022 by beshoy fakious
I just want to say something they ripped people off they stolen money from the customers at store i wanted to store to asking about Samsung Galaxy s21 fe where's the promotion say switch over number from different Carrier to metro and get the phone for 99$ that's the policy and rules metro online but at the store they wanted to sell it the phone for u for 350$ which online saying u go to store and u switch ur number and u get the phone for 99$ when u bring ur number but the store don't agree with metro by t mobile policy they working on their rules not metro rules that's ridiculous bad store and bad customers service ever in my life I don't. Recommend anyone to go there using there service they will stolen ur money as much they can
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August 2022 by Ak Wahed
Garbage customer serviceGirl work there Thursday afternoon is lazy doesn't want to get things done for customers.
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June 2022 by Rixwan C
Front desk associate is very rude. She is definitely not customer oriented and just wants you to get out of store without even buying anything.She avoids customer because she does not want customer in store.Store also did not pick up phone when I called.Very bad experience. I hope corporate or regional manger can put some polite associate in this store at falls church.
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November 2021 by Eddieingold Smith
This lady Mrs Vivian at the falls church VA metro by T-Mobile is an asset to this organizationHer customer service skills r amazingThank you so much!!!
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January 2021 by Google user
Excellent
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October 2019 by Dissapointed Customer
Phone broke after a month. Wouldnt recieve cell service. They told me to come back in a week for a new phone. They had my exact phone in stock but whatever i left expecting to recieve a replacement. When i came back they refused to give me a replacement. This company has terrible products. Even worse customer service. Dont support this company. If you are considering a new phone plan. Save yourselt before its too late.
