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January 2024 by Dana Hudson
My sales person was lovely, however the finance department is lazy, does not take initiative to reach you with timely matters. I have been waiting more than 2 months for my license plates!! They will not give me up to date temporary tags.Since Koons sold this dealership the staff and management have been a nightmare and RUDE.I just keep getting people who want to lecture -NOT SOLVE the problem, and I have not spoken with a manager in a month- they just keep dumping me in the voicemail despite my asking they NOT DO THAT. Go elsewhere… this place sucks.
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January 2024 by Claire Deakin
Daniel and the team at Koons made buying my new car such a pleasant & easy experience. They accommodated my last-minute test drive requests, let me ask a million questions, and kindly explained every detail. Once I was ready to make the purchase, Daniel and the finance team got me in and out within 90 mins, even applying my ceramic coating that very night. I fully trust Daniel and the team and would recommend coming here to any friend or family member.
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January 2024 by Jo Reyes
Easy & fair negotiations and purchase of my new Escape Hybrid! Took their time with us even though it was way past closing time for their dealership!Patrick and Andrew were friendly, efficient & patient as was the gentleman who went over warranty info. My only suggestion would be for that warranty presentation be MUCH shorter!We have already referred some friends to this dealership!
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December 2023 by Shanika Queen
I’ve been to other dealerships including Ford but the care and treatment you all provided and extended to my husband and I was by far the best. The upfront communication from Malik in the finance department and the patience and level of understanding provided was phenomenal. I see why Daniel is the #1 salesperson. The best of luck to Leo during this newly acquired transition. He will do well I’m sure.
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December 2023 by Sam Milne
Working with sales consultant John Evans, finance Milek, and general manager Al was a breeze! Everyone was incredibly helpful and professional and spent all the time needed to find a deal that was right for me. They offered me a great deal for my old trade in and found the best extended warranty for my new to me car at an excellent price! Car buying can be stressful, but I never felt any pressure and could tell they genuinely cared about finding the right car and options for me. I’m very happy with my new RAV4 hybrid.
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December 2023 by Rick B
Was the easiest new car buying experience I ever had. The staff took care of me, financing was paperless and a breeze, and my new truck was given to me in pristine order. Thank you staff at Koons Ford!
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November 2023 by Moe S.
This place is beyond wonderful, don’t need to be worried or frightened coming in, there all open ears, and hands. Understanding your stand point is vital and thats what they do here! I have bought a ford, guess what? Such amazing reasonable prices with the financing dept. Daniel and dean have been a huge support. My uncle also bought a vehicle here with the same experience. Give it a shot and come in.
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October 2023 by Pam J.
I wrote my review today, and then I'm reading through all the responses from Brianna. How sorry she is to each reviewer that things have been so bad. Seems like this many one stars, they'd maybe try to do something different. Brianna, sorry you have the job of saying sorry for the failure of all the people before it gets to you. The fact that they give signed documents for a loan in place, and then switch banks is BAD BUSINESS, especially when the bank you switch to is the WORST BANK in the USA, the only one that is in league with is BOA.....
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October 2023 by Scott Thuman
I was pleasantly surprised at how simple and no-pressure the process of buying my new Bronco was at your dealership. The sales staff (Patrick & Pouya) was friendly and thorough, following up over several weeks while I made my decision but was never pushy. That made doing business with Koons Ford an easy choice—not to mention, the pricing was fair by industry standards. I could drive away feeling confident in the deal. And as far as financing, Tony was great in explaining the process and informing me with all I needed to know, so I could make sound decisions. Thanks everyone at Koons for a positive experience. I’m looking forward to dealing with you through the life of my new car!
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October 2023 by Timika Y.
I recently submitted a review that I would like to add to. My initial experience with Sam and Lin was great. However, the run around and disappointment I've experienced with many employees of this company has caused me to regret ever stepping foot on that lot. The level of disappointment and lack of knowledge the staff has is alarming. I went in with a check, had to still have my credit ran, was asked several times if I still wanted to shop around for a better offer even though I didn't need it AND i said no. Was sent to the DMV with an expired title and was laughed at by the agent at the DMV that a reputable car company would knowingly have me doing unnecessary work. I even left the dealership without signing the check for the car, and was asked to return. The lack of organization, the managers doing the absolute most to talk me into running my credit even though i didn't need it, the many different people that told me misinformation is alarming. I absolutely regret buying this car!!!!!
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October 2023 by Just Chill DC
I have purchased my Audi from this dealership, since I stepped a foot Alkali and Leo were phenomenal!!!Starting from hospitality and knowledge!Very satisfied with my visit, if you want to be in a great deal go to Alkadi, he’s your man!!Will be doing business with them for a good period of time, well done!
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October 2023 by Angie oOO
After having awful experiences at the Springfield location, I was pleasantly surprised with the efficiency and professionalism of everyone in this dealership. I got my oil change and a recall for my breaks. They offered shuttle services quickly, and they finished all the work before I could even arrive to my place. Very friendly and knowledgeable team, excellent customer service! I’m very happy to come back here for my future services.
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September 2023 by Wayne O.
Everything seemed good until they closed the deal. Then they were unresponsive. I sent Donovan an email and left a message regarding my extended warranty and NEVER got a reply. There was a maintenance code showing up from day one and the head maintenance guy said he didn't have the tools to do anything about it, which is a liner crock!! They won't get my business again!!!
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September 2023 by D El-Quesny
I could not have been happier with my car buying experience and cannot thank this dealership enough for finding me the car of my dreams! The Koons team really took care of me from start to finish, making the typically grueling car buying process an easy one. Asly is an amazing salesperson and made it feel like I was purchasing from a friend. She really listened and worked with me; she was not only very knowledgeable and extremely helpful, but she was very patient. I had been hopelessly shopping around for months for a Bronco that had everything that I wanted, and after nearly giving up, she found me exactly what I wanted and more. Al and her then worked with me on the numbers and made sure the purchasing process was seamless. I am so incredibly happy with my purchase and cannot recommend this dealership enough!
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September 2023 by William Proctor
Customers service was great. Thank to my salesmen Colin Johnson and to the Sales Manager Patrick Ramazon that found truck to my specifications. And a special Thanks to Finance expert Dean Samadi for clearly explaining my contract and they made the experience worry free. Thank you Koons Falls Church Ford.
