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October 2023 by Auria Lopez
Excellent beer
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September 2023 by MK T
Do not go if you are in a wheelchair or use other mobility aids. Store is inaccessible for wheelchairs, this is not obvious from the outside. There is s small Showroom on first floor, but larger selection is up several stairs and there is no lift. Needless to say I was unable to shop there.
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August 2023 by Sandra L.
I purchased slate tiles for a fireplace surround and hearth. Ideal tile had the best selection and worked with my contractor for speedy delivery. When some of the tiles arrived slightly damaged, Ali quickly worked with the vendor to secure replacements. Recommend ideal tile for good service and excellent selection.
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March 2023 by Carol L M.
We had a major leak/mold disaster that started in our master bath shower and spread to our lower level, walk-in closet and living room. After talking to a number of bathroom remodelers I selected Ideal Tile for our reconstruction because I was impressed with the engineering knowledge and design talent of the owner and manager Ali Rouhani. Ali's Tile Shop is his store front but he builds some 10-12 houses per year, so he really knows what he's doing and he stands behind all his work. He's extremely responsive and very detail oriented, and doesn't stop working until everything is perfect. His prices are not as high as many remodelers/builders in this area but not at the low end either - which is ideal. He uses subs, but they have been working with him for years and they are very skilled, reliable and respectful. Our new bathroom is really beautiful - we couldn't be happier! We will be repeat customers!
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November 2022 by Robert Z.
First of all, this is a beautiful store with so many varieties of really tasteful tile and other material for your home. Second, our salesman, Rod, is a real gentleman. He is knowledgeable, helpful, and extremely pleasant to deal with. We initially purchased some tile for our bathroom shower floor, but returned when we decided to change the color. In the course of our conversation, Rod suggested that given our needs we really didn't need new tile, just needed to professional clean our existing tile and caulk. He volunteered to refund our money and followed up. How many sales men do you encounter that would do something kind like that? Later, we determined that we needed new tile after all and ordered it again from Rod. We also are in the process of selecting tile for our kitchen counter and Rod has been so helpful, allowing us to take home sample sheets and obtaining other samples from the manufacturer to help us decide. In all, we have had a great experience and couldn't recommend Rod and another salesman at the Falls Church location whose name I do not know more highly.
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August 2022 by Cynthia L.
I had a great experience when I purchased tile from Ideal in 2011, but was convinced by me designer to use a different tile source during our recent renovation. Unfortunately, after everything was selected I was informed the shower tile was no longer available. I set out to find a replacement for my very specific wood-look tile and immediately went to Ideal. They have a HUGE selection of tile - even very contemporary and modern looks. Rod was amazing. He checked on availability of several products for me and I never felt pressured to purchase anything. He even figured out that one of my choices was not suitable for my wall application. In the end, I was not able to find the taupey-cherry-blond tile I was looking for, but I will definitely consider Ideal first for my next project.
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April 2022 by Cathy Austin
Rod at Ideal Tile is wonderful. Has been attentive to even the smallest of details, following up again and again to make sure we have what we need. And their selection is great. Highly recommend!
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December 2021 by Megan M.
I purchased almost $2k of very nice tile from Ideal for a small bathroom remodel. Unfortunately, when the tile came in most of the tile had a scratch line down the middle. My contractor was very surprised at how it had been packaged (not Ideal's fault). I contacted Ideal and they had me bring it in to show them. Rod then arranged for replacement tile to be sent. He was a pleasure to deal with during a stressful time. All in all, my takeaway from all this is that their selection is adequate, design help limited, and returns (if needed) are charged a freight free.
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October 2021 by George Mrad
Amazing Selection and Superb customer service
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July 2021 by Shaun A.
We had a fantastic experience from start to finish here. They installed beautiful countertops in our kitchen but also guided us through the process at every step. Their products and services are great, and the people are even nicer. We are going to bring them back to install backsplash as well, and have enjoyed browsing their hundreds of different tile options in the showroom. Couldn't have asked for a better experience and we are SO happy with how our kitchen turned out.
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February 2021 by F. Robert Ries
Very helpful staff, lots of options to look at and choose from.
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November 2020 by Susan O.
Horrible experience they promised that I could return surplus tile like the Tile Shop does. Just went there to return less then a week since my purchase . It would cost me moore to return then to keep... If the customer service design team was great I would overlook but that is also horrible. STAY AWAY
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September 2019 by Kelcey M.
There are so many places to buy tile online or locally. Go to any of them except Ideal Tile. We are renovating our basement and have been using a ton of different vendors-- the customer service here by Ali and Cristian is the worst. Ideal Tile has been so frustrating to work with. After finally placing an order (took forever, their design help was so minimal) I came to pick it up a week later. Thought everything was finally coming together. When install day arrived it turned out we were missing several boxes of tile we had paid for and were assured we had everything at pick up. Called Ideal Tile and was told that our boxes had actually been next to another similar order and were still at the store. They had realized this mistake and didn't bother to call and let me know! So we lost an install day (installers had to return an extra day) and I had to go back and pick up the missing tile. They told me they were "busy" and would not offer any discount or do anything to right their errors resulting in my lost install day and additional costs. I have more tile projects coming up and will definitely take my business elsewhere.
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April 2019 by Mickey Neeley
We purchased kitchen backsplash tile from Ideal Tile when we did a full kitchen remodel. The tile ended up being the highlight of the kitchen. The owner took the time to walk us through a tremendous amount of options. It is well worth it to shop at a store with he expertise and patience you find at Ideal Tile with Ali and his wife.
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January 2019 by Linda Brender
I am terrible at choosing the right materials for renovating, and I am so glad that I chose this store because the staff here insists that you look at a lot of options so that you make the right choice. In the end, I chose one that the staff recommended, and it looks perfect in my kitchen, even though I forgot to bring the samples with me. I told them the names of the cabinets and the counter tops, and they looked them up on the computer. I would recommend always shopping here and bringing your samples with you.