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March 2024 by Michael Orenstein
Try getting a return phone call from THIS office to either schedule or change an appointment! Not impressed with the "talent" here. Left a message the other day to reschedule. No courtesy of a return call; the company will just lose money as I'm not able to make today's appt, and I'll be damned if I reschedule anything further with Block. Run, don't walk, away from this business.
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June 2023 by Carters Coupons
Horrible experience. Granted, we have difficult taxes and had to pay state taxes for three states but you would think that the experts either know what they’re doing or would ask a colleague. Nope. They had our information for six weeks prior to the tax deadline and the day of, we had to refile the taxes FOUR times because they kept getting rejected. 11:00 pm on the tax deadline and we’re staying awake to sign the forms yet again and then have to cross our fingers and hope that it was accepted. Finally, we think success! Except no - a few weeks later we get a letter from one of the states requesting more information. Turns out, two of the returns were COMPLETELY wrong. WHAT??? We paid $500 for a complete joke of “expertise.” Then we had to go to another office 30 minutes away because the local office is closed and no one answers the phone. The accountant we worked with never responded to our email about the incorrect return because she was a temporary worker and there was never an automated response telling us this. So here we are in June re-filing our taxes and after talking to the expert in the Alexandria office and a New York office, we find our returns were even more screwed up. And just another annoying note- the accountant we worked with at the Falls Church office would call using her speaker phone every single time she called (which was dozens of times) and every time, we would have to say “we can’t hear you, can you please take yourself off speaker.” Every. Freaking. Time. Sometimes we would talk to her ten times a day and she still would call on speaker. It’s so frustrating. Just make a damn note to call us using the regular phone. I know this seems petty but it made an already stressful situation even more frustrating. My husband is more chill so he wouldn’t write this review but I’m angry enough for the both of us. Stay the heck away from HR Block if you want your taxes done correctly the first, second, or even third time you file.
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April 2023 by um gui (Smokey)
Been there to "hold my hand" w/my special needs & extraordinarily efficient to oversee that I'm compensated accordingly.I suffer blindness and the assistance I've received from them has been very helpful the last 19 yrs I've filed using h&r block.TYVM!
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April 2023 by Kristine Hsia
This facility is a nightmare. It's been almost a month since we first went in person. As we sat with our tax preparer who needed to be shown where to find everything on my W-2, I found myself wondering why I was not working for H&R Block. If my competence in locating a driver's license number or identifying Box 4 on a form was immeasurably faster than that of the employee, perhaps I, too, was a certified tax expert.After she was unable to complete our return, we were told countless times to "wait a few days" or "wait a week" with the promise of a follow up. Finally, after 3 weeks I called every single day for a status update to literally no avail. No one returned my call, no one gave me an update, no one could talk to me in person.This business model is almost comical: spend a ton of time with a client (finger typing their info into a computer), then never talk to them again and dodge their calls. Not only do you lose out on money and waste your own time, the client will write you a horrible review. Beware of H&R Block.
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April 2023 by Connie H.
Absolutely unprofessional, incompetent, uncommunicative. We attempted to file in person, and the preparer we were assigned needed to talk to her manager after being unable to file for two hours. We waited one week. After not hearing back, we came in person again and spoke with the manager, Janell Ebster. Janell promised us that she had personally taken over our file and would complete the filing by the next Sunday. The next Sunday we did not receive any update on our filing status. We called again twice the following three days, was assured that a note have been left in our file, and that we would receive a call back later that week. There was no call back. We went in person, one more time, and asked to speak with Janell. She did not call us back. It has been a total of three weeks since we attempted to start filing, with no update on our status whatsoever. We were promised three callbacks with status updates and received zero. We then tried to cancel the entire transaction, and we were informed that there may be an associated fee. A fee for what? Not filing our taxes? Not updating us on the status? Not treating us like paying customers?I literally don't have adequate words for how appalling this service was. If your tax preparers don't know what they're doing, and your managers are stretched thin because they're covering incompetent preparers at 3 locations, then maybe change up the business structure. Just super disappointed. And really annoyed. Don't charge us.
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March 2023 by Linda Hart
Marie is the best. Very knowledgeable and efficient. Thank you Marie
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March 2023 by Sean Halstead
Worked with Pooja was very thorough and polite.
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March 2023 by gaku fujiyama
The tax pro was really kind and took the time to try filling out our taxes differently to see which option would give us the best return. Our tax pro was also very communicative and called us immediately if she had any questions about the documents we uploaded so that when we walked into the office, it was nearly completed!
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July 2022 by C N A
The tax agent I worked with is terrible. I will never again. I'll say Her name but I don't want to get in trouble. She stopped responding after I paid her fee. A mess. Will never work with H&R Block again
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May 2022 by Gabrielle Brown
I’m totally disappointed and dissatisfied with the customer service from the last two years. For the last two years I’ve literally been given the run around about simply filing for stimulus checks. The last person I sat with literally told me that I didn’t pay for college according to the tax document provided. Why because I’m black? I’ve yet to hear back from the manager.
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April 2022 by Gavin Gui
Extremely helpful and friendly! Great explanation in simple terms that let us understand easily! Will definitely go back to Esha again!
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April 2022 by Roger Wilhelml
I have used your service for years and have always been treated good.
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March 2022 by Jill B.
Unless you have oodles of extra time and don't mind WASTING it, avoid this location and probably H&R Block in general. I don't enjoy writing bad reviews but gave H&R Block 3 chances to get it right and they failed each time. I had taxes for an estate (after someone dies) to do so it was a little more complicated than usual. I checked ahead of time to be sure I was scheduled with someone who had expertise in this area. The first tax preparation "expert" literally ghosted me (at the Boone Blvd location). Awhile later, made an appointment at the Falls Church location hoping for better luck. Again I checked ahead of time and was assured that the person with whom I had the appt could assist in my situation. They called to confirm my appointment and I asked again - "does this person know how to do taxes for an estate?" I was assured they would be able to do so. I showed up early for the appointment but waited an hour. When I finally sat down with a tax "professional," she had no familiarity with estate taxes. Said she couldn't help. Time wasted. She was kind though, called her supervisor, and made an appointment for me the following week with someone at the same office (Falls Church) who actually had the expertise I needed. Fast forward a week - I show up on time. Wait ten minutes. Guess what? The tax "professional" has no idea how to help. She also was kind and offered to set me up with someone else. At this point, I gave up on H&R block. Maybe if your taxes are super-simple, it would work out. Consider doing them yourself or getting Quicken and save yourself the money.
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March 2022 by Dan Gurchinoff
If I could give less than one star, I would. I made an appointment on February 4th at the Falls Church location with Tze Yun Soh. He goes by T.Y. When we went in for our appointment, Mr. Soh refused to start our taxes because we were missing one document. A few days later, I sent him the document via secure message and it wasn't until two days later that he even responded. I had to call the office to ask if he was going to respond. The receptionist advised me that he was out of the office and would be back the next Monday. This was on Friday. I finally got a message around 7pm on Monday night advising that my tax return was ready. I asked Mr. Soh to send me what he had so far so I could review it. That message went unanswered until the next night. He asked me to send my bank account and routing number over the computer and refused to tell me or show me what he had done. I asked him to tell me the amount so I could pick the account I want this to go into and he has disappeared again. I will NEVER use H&R Block again. I never thought I would get ghosted by a tax preparer. There is absolutely no reason it should take a week to complete a simple tax return, not to mention they penny and dime you for extra documents. H&R Block will not get a penny out of me and I would discourage anyone form using T.Y Soh.
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March 2022 by Pani_ Bunny
Very organized and very easy! No additional paperwork!
