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December 2023 by Monic Brown-Thomas
First experience and I thought when I ask if I can buy just a battery for my fob, the man was rude in how he said it.I work in customer service and it’s not what you said it’s how you say it. I understand that everyone would like to go home but you didn’t have to be rude in your response.Have a good evening, this is the season to be kind to one another, may god bless you.
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December 2023 by Ari S.
These people can't even afford power Make you wait outside , 1 person allowed in the store at a time. It's pitch black and horrible customer service
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November 2023 by Adit Parikh
This is the worst Harbor Freight location in Northern Virginia. The Manassas, and Sterling locations are amazing compared to here. Though it was primarily the store manager Jessie who ruined my experience at this location.I went in to go exchange a recalled item and one of the store supervisors Jessie said “the recall had expired.” He then told me to show him the rules showing it was not expired and proceeded to go away and chat with coworkers for 10 min. When he came back I showed him the harbor freight website where it said the jack stands are recalled.He said he would honor it and then asked another employee to help me get store credit. I was supposed to get $60 store credit according to the harbor freight website but then Jessie made me wait another 10 min to show him it was $50 not $60 because he thought it was $50.I’ve brought back recalled items to the sterling and manassas locations several times without any issue. Most harbor freights I’ve been to has knowledgeable employees but not this one for sure.
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November 2023 by Michael Zarnegar
Knowledge staff. Great prices on tools of all kind. Can't beat it. If you shop online compare
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November 2023 by Todd
This store offers good quality tools at bargain prices. Staff is helpful. The store is well kept. My favorite source for tools online or offline.
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November 2023 by Kashinath Ghosh
I called few minutes back (Falls Church store) to check today if they carry some product. One lady took the call and forwarded to another gentleman. The attitude of the person was very bad, rude and unfriendly. Looks like he doesn't know how to talk to a customer. He doesn't deserve more than 1 star.
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November 2023 by Jimmy Medrano
This is a good place where you find all kinds of tools with good prices and good quality. Highly recommended if you want to get started in mechanics.
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September 2023 by Chris Kennedy
Extremely inexpensive..., because there's only one worker in the store: and he runs the cash register.
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September 2023 by Andrew Bodrogligeti
Not too impressive. Their website said they carried items they don’t actually carry. Staff had no idea where to look. A lot of people browsing here without buying anything. Home Depot is better.
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August 2023 by Serkan Kosucuoglu
Yoshi was helpful as he provided me with help over the phone and helped me make a purchase while I was in the store. Good knowledge, good attitude and smiles is what made my experience 5-star!
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July 2023 by Heather Sinclair
Husband acted as if this were a candy store! Had everything he was looking for and some.
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June 2023 by Landa L.
Harbor Freights is a must for my husband. He can get all the tools in the world he need and Harbor Freight ALWAYS have what he needs.
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June 2023 by Leon Flores
They close too early 8pm. 9pm would be better, 10pm during the summer!
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June 2023 by Diana Nichols
I had a wonderful experience today at this store! I needed help finding something and the young man took me to the location of the item I needed. I wish I knew his name. He was wonderful. There was also a very long line to pay for my item but he opened another register and completed my transaction and then helped the other customers. I always have a good time at this location and they have probably everything you could ever need.
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June 2023 by Richy L (Berserker703)
Great deals! Got a bunch of stuff for 20$. Small parking lot sharing it with a grocery store in front, but parking on the side is actually closer to the front door.
