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February 2024 by Jonna LaFoy
I had a good experience the first time with a lady named Harper, the second time (least at the Hillwood location) there was another lady, Destiny I believe that was rude, not inviting, and to top it off I had to wait for the car that I reserved for a specific time.I also see an unrelated charge from them on my account that nobody has communicated. Lastly, I have called them numerous times at this location and no answer or way to leave them a message
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February 2024 by Mark Johnsen
Friendly, efficient, and thorough. Excellent customer service. The only miss was that the car displayed a "service needed" message starting the second day of the rental.
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December 2023 by Tarita Palomata
After meeting with Tyler from Enterprise in Tysons Corner he told me my deposit should’ve been refunded back to my card 24-72 hours if done correctly! This establishment did something wonky on my card and now I’m being told 7-10 business days for a deposit they were supposed to refund! We are talking about $300 for a 3 day rental that cost $117.00. I am beyond livid! Enterprise is quick to take your money but when it’s supposed to rightfully go back to your card has no customer service or accommodations in fixing it! Where I come from we offer unreasonable hospitality! Never will I ever use this Enterprise again. I atleast appreciate Tyler’s honesty from the Tysons Corner location for telling me the truth, the people at this location are liars! Give me my money back!!!! Also I had to do a fraud claim on them through my bank! Do not use this enterprise! Kevin lied the staff lied! I will not go back! It’s been over 72 hours and I still haven’t received my money!
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November 2023 by Kevin Aldrich
Noemi and Kevin Rock! This location is absolutely amazing, easy to request an vehicle, inventory is solid and right off of Arlington Blvd in Seven Corners, VA- I would rent from them every single time and Enterprise is lucky to have such great employees selling their products here in N. Virginia. Cheers you two and thank you for making everything so Turn Key for me!
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November 2023 by Patricia Sadiq
Great experience at this Enterprise location. The staff is attentive and professional. The check-in process was easy and my car was ready at the time I selected.
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October 2023 by Alex
They made it easy to rent with them and they were extremely courteous with me and my situation with my totaled car. I would recommend anyone who is in the falls church area to go to them.
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October 2023 by Jennifer Simon
From the moment I waked in until I left, the staff were extremely kind and efficient. Particularly, Emma. I appreciated the walkthrough and answering the questions I had about the amazing car! Way to go!
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October 2023 by Gidewon Zecarias
Customer service at this location is very excellent, quick service and very trustworthy. Amazing car rental experience.
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August 2023 by Angela Lomax
I picked up a truck from the 7 Corners office in VA and drove it to Longview, TX. Both offices were polite and helpful. The Longview office graciously drove me to the airport after drop-off.
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August 2023 by Larry Helton
Poor service and their cars are dirty, no maintenance, and they compromise their customers providing these types of cars. Very bad all around.
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July 2023 by Faisal Al-Shemaimry
Love the service at this Enterprise branch. Emma is a gem, she worked hard to resolve an issue that I've had with my large SUV rental and when it couldn't be solved she worked with other branches to find a replacement which was super hard during the peak summer season.
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July 2023 by lai lali
Everything happened fast and gracefully, exceptional customer service, friendly and so helpful. Rental rates are affordable and reasonable I was very satisfied from picking up the car and dropping it off, the were no problem car served my purpose.If there was a six star I would give one.I definitely recommend it.
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July 2023 by asar duvall
They were cool when I had to use them while my car was being fixed bought the car to me quick and easy process
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May 2023 by Rich Cunningham
If your renting from anywhere else. Your missing out. Customer service above and beyond normal expectations. Steve the manager, has always gone out of his way to accommodate me with everything I needed. Thank you and your excellent staff.
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April 2023 by Tonette Mobley
I really enjoy renting cars with Enterprise. The staff at the Falls Church, VA location were very friendly and helpful.
