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February 2024 by Pavan G
The customer service is consistently awful at this
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January 2024 by Angel Ramírez
HORRIBLE HORRIBLE HORRIBLE!!! Got food poisoning after ordering from this place. STAY AWAY!!
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January 2024 by richard trinh
The employees, specifically the girl at the drive through, misheard my order and gave me attitude when I said she gave me the wrong order. Not a big deal but some of these folks need to learn basic work etiquette
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December 2023 by Hector Rodriguez
Bad customer service, cashier this morning Dec 9 2023 around 7:30 Am was very rude. She turned her back when we were talking to her. All we wanted was extra creamer for the big coffee boxes I bought, shift manager need to pay attention to how customers are being treated and the bad attitude cashiers are having.
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November 2023 by Alexander Castillo
I remember when this Dunkin Donuts was thriving. I visited today and stood at the Ice Cream counter for a few mins. Waiting patiently while the employees texted away. Finally, I made a motion that caught one of their attention and I was assisted. My Ice Cream scoops were pathetic! How do I know? Work experience. Their single scoops have to have to weigh a certain amount, this includes their kids scoop. Unfortunately, I will not be visiting again. Go elsewhere.
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November 2023 by Moustapha Tate
The man here is the rudest human being ever to exist! He literally ignored me when I was saying: “excuse sir, hello?”. He acted as if I don’t exist. Not even a word. And the funny thing is that it’s not his first, nor the second time. I decided never to come there anymore. Unbelievable. I wish I could know his name, but he’s a middle aged man, east-african. When you see him, please tell him he’s rude.
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October 2023 by Marlon Mendezz
The manager is only interested in making money for the owner of this store and does not supervise the cleanliness, they do not care about being dirty and they pretend not to listen when someone tells them that the bathroom is dirty
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October 2023 by Melinda Drew
This is the second time I’ve ordered a Strawberry dragonfruit refresher with green tea where it’s so water-down that you can barely taste it. I thought the first time was a fluke. I was mistaken.
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September 2023 by Shannon McGann
The manager of this store is not manager materialI ordered a Mangonada which has mango purée, Chamoy and Tajin.The order taker even went and looked to make sure they had all of the ingredients and sold me oneWhen I got it, there was no TajinWhen I asked for them to add Tajin they said they didn’t have any so I asked to speak to the managerHe was very rude and refused to give me my money backWe began to raise voices at each other when I noticed his breath smelt like the Camel house at the national zooTerrible experience I’ll never go back to this location
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September 2023 by Thamitha “Anne” Marca
Very Rude.What is wrong with your drive-throughI was there 8/24/2023 at 1.45 approximately.I was ordering 6 donuts and asked him twice what flavors else does he has - all I got was “what kind of donuts do I want?” He does not know how to tell the customer what kinds of donuts Dunkin has to offer?When I finished with ordering donuts, I moved on to my husband Large Caramel Coffee with Sugar and Cream. The person told me that they are out of caramel and I got that. I then ordered Late’ in stead and my husband always add the sugar and cream to his coffee. The receptionist then very rude and asked me if I want a Late or a Coffee. He educated me that said“I said we are out of Caramel, I didn’t say that we don’t have Caramel.” So what is the point for me at that moment?, I can’t get the Caramel anyway, so I ordered Late’ with Sugar and Cream. Then he went on with “we have ice coffee and we have ice Late’ Late’ is a Late’ and Coffee is a Coffee” Doesn’t he understand that I wanted Late’ with Sugar and Cream added - why did he add unnecessary education for me, treating me like an ignorant when my husband always get his Coffee there with Sugar and cream. I personally do espresso at home or go to Starbucks myself which sometimes I get Coffee at Donkin with my husband. But today I only was ordering for him. Very rude lecturing and not being able to understand what customer questions. So I left with “forget it” twice.9/21/2023The receptionist got one of the orders wrong. 1 ice coffee with Caramel sugar and cream.1 ice Late, and a dozen of donuts.But it is funny that once I and my husband got to the window. The cashier reread the orders said “hot Late’” my husband then, without thinking he said yes to confirm the hot. My husband ended up apologizing for confirming at the window. The employees has never once say any sorry for taking the wrong order from the first place. This is the gaslighting location. These employees are very entitlement.
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September 2023 by Paulette Paglia
I should have read the reviews for this pathetic DD. You should before giving this location your hard earned money. Apparently, there's a con-game going on at this location. This is why they do not give you what you've ordered and paid for. That's a scam and apparently they've been conning customers for several years.Arrived around 9:40 am on Tuesday, 8/22/23. Inside had a very long que. Drive-thru looked better. Returned to my car. Waited 5 or 6 minutes to give my simple order.1 medium iced coffee with cream1 bacon-egg-cheese on a muffin1 glazed donutA male employee confirmed my order. He actually confirmed my sandwich twice. I said, "Yes." When he correctly repeated my order back to me.Drove up, paid and left. Got to my meeting where I discovered the sandwich was incorrect (it was on a croissant) and the glazed donut was missing.I called the phone number and left a polite message about my order. 2 days have passed and no one has had the courtesy or professionalism to return my call.I've never had such a negative experience at a DD in my 35 years as a loyal customer. On the one hand, that's a positive. On the other hand, the fact that 2 errors were made in my small order and neither the owner nor a manager felt it was necessary to return my call - indicate serious issues at this Falls Church DD location.It's very obvious this DD does not care about their customers. So I no longer care to patronize the 5701 Columbia Pike, Falls Church, VA shop ever again.
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August 2023 by Abby Tarosky
Worst Dunkin I’ve ever been to - always extremely slow (even if you just got a donut) and never gets your order
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August 2023 by Alexis Boyd
Always slow and always gets my order wrong. So irritating, it’s not hard to listen to an order
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July 2023 by Natalia Castillo
Worse customer service. Manager was rude he didn’t spoke mu $3 off a latte. Then he just left without giving me an
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July 2023 by Zara Zaid
Few days ago I went to drive thru I ordered drink I told This girl my order. The guy handed me wrong drink I didn’t even know that. They need to listen before giving someone order. After that I never go this place again. This people are liars. No body work professional in these days. They just hire any random people to work for them.
