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March 2023 by L M.
Very rude customer service. This lady with round glasses at the front did not help me, or other customers. I had to pick up an item and she was apparently on the phone with her boss, she said go use the kiosk. She demanded me and other customers to go to the kiosk. Never heard a please out of her. Last time I ever go here.
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February 2023 by Mike R.
It's okay. On a plus note they have Gaviscon almost always. This is no easy feat, as plenty of GERD in the DC area. The liquid soothes the esophagus. Yes you might pay a bit more here, but sometimes supply and demand exist. This store is really well stocked.Getting in and out of here is unique. You might need a strong anti acid for this too. On a plus note the store is well organized. The employees are helpful and friendly. As expected self checkout is the new thing. That's fine but CVS tends to be a little more than it's competitors.
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November 2022 by John F.
11/14/22On 11/12/22 I needed to but some personal products at CVS Pharmacy. Upon arriving at this store, I saw one aisle closed off because a tiny dog shit and track the stuff all over the area. Mary and a few other associates were cleaning up the mess. I overheard Mary say she had spent an hour clean up the dog poop of one animal. The spray bottles were used up too.Finding the products I was looking for did not come easy. I think i was very tired a d distracted by all the dog shit tracked around a section of the store. I finally found the Fleet Enema Mineral Oil, but choosing the right Metamucil took some time. The cost was much higher then expected for something that bulks up and harder to drink if you don't drink the stuff in a sufficient amount of time. On the other hand, it should produce good results.I did not find the experience all that great and I did not think my wife would enjoy orange flavor very much. After talking my wife on the phone, we went with a product called Benefiber. A product that is non thicking, has no taste and devolves clear.When checking out, my discounts did not go through. I ended up going back in line and I ran into a woman named Mary. Mary was the primary woman cleaning up the dog poop. She was able to fix the error and do so in a professional manner. Her attitude was pleasant to be around and I thank her for the quick service. Thank Mary for your help with the discounts and overall attitude towards the Retail Experience. I have seldom had to clean up dog poop, but dealing with human waste is another thing all together.Jolly good show Mary.
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July 2022 by Google user
WARNING ⚠️: BAD service, BAD prices @ 6637 Arlington Blvd. Disgrace to the franchise, staff Amy/Mary need training, esp service, CRT and sensitivity.\\n\\nExtremely disappointed this place is run/staffed by wannabe punks with attitude problems, RACIST and BULLY people of color, rudely refuse service, dehumanizing customers like 2nd-class citizens. Seems CVS don't care about customers at all, and hire whatever people off the street?\\n\\nWorst-ever experience: Trying to pay at checkout, wannabe-manager Amy/Mary started yelling in front of the whole store, staff and customers. This couldn't be more unacceptable!\\n\\nEVERYTHING terribly over-priced, mostly rip-offs, don't waste your money. Seriously dissuade anyone from spending any money here, as there are nearby stores with better prices and better service.\\n\\nP.S. I gave them one star only because reviewers have to give at least one star in order to do a review. Please avoid this 6637 Arlington Blvd CVS \\u003d BOYCOTT ?!
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May 2022 by e
WARNING ⚠️: BAD service, BAD prices @ 6637 Arlington Blvd. Disgrace to the franchise, staff Amy/Mary need training, esp service, CRT and sensitivity.\\n\\nExtremely disappointed this place is run/staffed by wannabe punks with attitude problems, RACIST and BULLY people of color, rudely refuse service, dehumanizing customers like 2nd-class citizens. Seems CVS don't care about customers at all, and hire whatever people off the street?\\n\\nWorst-ever experience: Trying to pay at checkout, wannabe-manager Amy/Mary started yelling in front of the whole store, staff and customers. This couldn't be more unacceptable!\\n\\nEVERYTHING terribly over-priced, mostly rip-offs, don't waste your money. Seriously dissuade anyone from spending any money here, as there are nearby stores with better prices and better service.\\n\\nP.S. I gave them one star only because reviewers have to give at least one star in order to do a review. Please avoid this 6637 Arlington Blvd CVS \\u003d BOYCOTT ?!
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April 2022 by Alex B.
20 years ago CVS was great run company. and Todayis the worst. I have to express my dissatisfaction with terrible run by Miss. Mary local store to our small business raqport.com. CVS Falls Church VA I have lost with CVS $1650.00 of my products shipped on dry ice to Lima Peru for chronic kidney problems since they never pass the package to UPS Express International for 6 days. Every time I went they stated we do not have any more and package was stuck in side misplace due to bad managements : cvs.comAddress: 6637 Arlington Blvd, Falls Church, VA 22042 Phone: (703) 538-6926
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January 2022 by Marco P.
The Manager by the name of Iris was beyond unprofessional, argumentative, and verbally berated me in a dehumanizing manner. When I entered the store, she immediately accosted me over not having a facial covering. When I went to checkout, Iris would not even offer me customer assistance when the self checkout was having an error. She stated: "people like you are the problem", and that she did not want to get infected by me... When I asked for the District Manager's number she ignored me and called the police. Is this really the customer service CVS Managers practice? I will not be returning, and I dissuade anyone from spending their money at this CVS..
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December 2021 by Chris S.
The pharmacy drive through is the slowest one I have ever been to. Either it us understaffed or not run properly. It recently took me 30 min to pick up a prescription. When I finally got to the window I had to press the button twice and actually call the store (while I was sitting in my car) to ask them to send someone to the window.
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March 2021 by Rebecca F.
This is for the Drive Thru Covid testing.You must make an appointment online first. You will receive a confirmation email and text with all the info needed, as well as an instructional video on the testing procedure.When you arrive for the appointment, you go to the drive thru window and the whole process is done from the safety and convenience of your car. They verify your info, give you the test kit, model exactly how to do it, then you close your window & "do your thang" under their watchful supervision. When you are done, you drop your completed kit in a locked drop box and disinfect it with the wipe given to you in your kit. Results take up to 3 days for the lab test, which is more reliable than the rapid test, but my family got their results back in less than 24 hours. Current turnaround is 1-2 days. The girl at the drive thru was very friendly and nice and she did an excellent job of explaining the whole process. Thanks, CVS, for making it easy peasy lemon squeezy!