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December 2023 by T Jimmy
Worst experience ever. Teller Joshua is rude , inconsiderate and confrontational. I’m taking my business elsewhere
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May 2023 by Alex Kiberu
The bankers and tellers at this location were so so helpful to me. Sepi, the bank manager and Momina the ambassador took out about 30 minutes to help out with my banking needs and problems.
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January 2023 by Le Système D.
Yikes, all the reviews on this page are valid. Very poorly managed branch, which is a shame as there's a ton of deposits available in the surrounding area between Falls Church, Tyson's, Vienna. Moving all accounts over to Chase even though I've been with this bank for years.
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November 2022 by Lilia Ghazvini
I am very happy with the service I received from Shraddha and Samuel at Capital One Bank in Idylwood Plaza! They were very helpful and kind. They both have excellent customer service skills and go above and beyond for their customers! I felt welcome and appreciated. I was able to easily make a deposit. I look forward to seeing you both again in the future. Capital One Bank is absolutely wonderful!
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November 2022 by Mark Jenson
They opened the doors at 9am but didn’t wait on one customer for 5 minutes. With 3 in line. It’s as if they just got there instead of being ready at 9 to wait on people who have money in their bank. Capital One likes to close well functioning branches to keep the inept ones open. The branch by Jiffy Lube on West Broad was the best, RIP.
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October 2022 by Raceway Manassas
All I have to say is they make capital one looks really bad. I waited over 40min for a deposit only two tellers and they just take forever only had 2 people in front of me
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September 2022 by Senia Morales
Nómina it’s the very bad costumer service in this bank.
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August 2022 by Mohamed Ouikhlfen
Terrible experience by the Teller named Branka. She was rude and unhappy to help us. She gave us a nasty look.
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June 2022 by LS S
I don’t think they could have less competent or more rude staff if they tried. HORRIBLE place and nasty tellers (like a woman named Branka). Go elsewhere, bank elsewhere.
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April 2022 by Niecie Jones
From the moment I walked into the Bank I was greeted by a friendly happy Teller. The whole Bank works as a team and I felt so welcomed. I felt like my business was very much appreciated. I was also greeted by a manager who also assisted me. She never made me feel rushed. She was very kind.
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March 2022 by Kashinath Ghosh
I called the Capital one, Tysons branch. Bad customer service, took the call and kept on the line for more than 10 mins and finally I hung up. Nonsense customer service and banking.
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September 2021 by C Z
I had a big transaction they helped me securely deposited my check.
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September 2021 by Gerald Mirabal
Capital one only offers the original apr they have agreed upon. They will NEVER negotiate from what every CSR has told me. I would not deal with a company that sees pure profit over customer. Usually mean they don't care about the consumer.
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April 2021 by Muktar “Badiyow”
Capital one is stealing from customers how can they charge interest whiteout not delayed or paying half but customers pays full amount. I never seen like it
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December 2020 by Gloria P.
I have an account with your bank for several years , i see the bank service is so bad now , getting worst day by day nobody to talk , i was at 7501 Leesburg Pike , Virginia 3 times past week i couldn't deposit cash or checks , at the ATM they have 2. Outside . The second time i went inside bank and i reporter to the cashier that both ATM didn't accept checks or cash , she said she would reporter thst was Thursday , tonite Sunday i go back both ATM still not working ,