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November 2023 by Dmitri De silva
This is by far the best auto body/ collision shop I have worked with. The entire experience was seamless and very easy to handle. In most cases you usually have to scrutinize estimates since insurance wants the repairs done at the cheapest price point to save their money and most shops are just interested in making a quick buck. THAT WAS NOT THE CASE HERE, the team from caliber was extremely professional and made sure everything that needed repair or replacement was done properly and according to the way it should be done for once it felt like the repair shop was on my side and worked to make sure my car was restored to prefect working condition. No corners were cut! I work on cars as a Hobby and I am very critical of work done to my car, i couldn’t find a single flaw and my car came back to me in better condition than it was prior to the insurance claim. There was a slight delay due to supply chain issues from parts suppliers but that was no fault of the caliber team. They even went above and beyond by working past closing hours to make sure my car was ready as soon as possible. Huge shout out to Kevin who was staying late on multiple occasions to re assembler the car. And another huge shout out to David the estimator who was extremely professional and was super easy to work with. Moving forward if mine or any of my family and friends vehicles need any body work it will be sent to this shop!!Services: Painting
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November 2023 by Ramesh Thadani
Unfortunately I had scraped the right rear side of my Audi on the pillars of my condo garage. My insurance co recommended caliber collision. They were awesome. Michael the consultant was so professional and personable, it made the experience very pleasant. And the work done was totally professional. Highly recommended.Services: Painting
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November 2023 by Robert Schulman
I had two different cars needing body work in the same month. They did such a great job on the first vehicle that I used them for the other vehicle. They were courteous, professional and kept me in the loop. The work itself was great.Service: Body & Trim
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November 2023 by James Ariail
Bottom line: I dropped off my 2022 vehicle on 8/28/23 and the last of the work wasn't completed correctly until 10/19/23. Part of this was beyond their control with parts shortages, but that doesn't excuse returning my car dirty and going radio silent for the final five days--telling me someone would return my call then not calling me back, not responding to text messages, etc. The body work was competent, but they struggled to get the electronics right. I'm not going back and wouldn't recommend them.
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November 2023 by Michael S
David Hernandez was my advisor, great communication and the turn around time was WAY earlier than expected. He is very sociable and put my mind at ease through the dreadful process of an accident. Highly recommend THIS caliber (Caliber Collision of Falls Church) and David was a major help.Services: Exhaust
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October 2023 by Donna Paton
I love Caliber Collision in Falls Church, VA. They made the process of getting my car repaired very pleasant and easy. The work they did was perfect. They kept me posted on the progress. Caliber Collision is my "go-to" repair shop. I highly recommend them.Service: Body & Trim
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October 2023 by Pat C.
Great to work with. Chris was very helpful and professional. The repair work was excellent.
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October 2023 by Kerri O.
My car got scraped up against in the Trader Joe's parking lot, so I called in an insurance claim on it, for the back right bumper. A week and a half prior to that happening, I had parked in the surface parking lot near my building, apparently with my front bumper slightly on top of the curb, because there were no wheel stops. The left front bumper had come off of the vehicle a couple of centimeters, and there was a large crack that looked unsightly. I asked during the walk around with the technician at Caliber Collision, whether I could pay out of pocket to have the front bumper fixed. The walk around included highlighting other damage to the vehicle with a marker, which I did not care about. This included a 1.5-2 inch vertical puncture on the back bumper, which the technician pointed out. I was pretty clear verbally that I wanted the front left bumper fixed, and that that was what I wanted to pay out of pocket for. The time came to pick up my vehicle, and this is what the front left bumper now looks like. Unfortunately, I didn't read the email with the estimate closely enough, and was charged for the repair to the small puncture that I didn't care about, instead of what I asked for during the walk around, and paid $500 for a repair I didn't want, instead of what I asked for. I would recommend to Caliber Collision staff that they include a photo of what is to be repaired in the estimate or email itself, so that it is clear to everyone involved, what is being repaired.
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September 2023 by cday59
I received immediate responsive service yesterday (Monday morning) from both the receptionist Leila R. and from the service advisor Mike Chamberlain! In less than 15 minutes I had my under lifetime warranty item repaired!!! The rear hatchback spoiler needed to be tightened down… and the two of them graciously received my concern and immediately acted upon it to my pleasant surprise and appreciation. This is my first ever public comment/review! Way to go Caliber of Falls Church— you have first rate customer service team members!!
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August 2023 by David Feliciano
Had a great experience at Caliber! Car was fixed perfectly and Mike from the Falls Church location was very helpful and communicative throughout. They coordinated everything with our insurance. We would definitely use them again for any other issues.Services: Painting
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August 2023 by Holly Stearns
We have had to bring vehicles to Caliber three times: hit-and-run, collision with a deer, and rear-end collision (when ours was the car that was hit). All three times, Caliber has been professional and quick and has done an excellent job. We hope not to have to come back a fourth time, but definitely would if we needed to do so.
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August 2023 by unvbree _
If I could give them 10 stars I would !! They took care of all my concerns, were fast and efficient, great customer service . Thanks to them my car feels and looks brand new again . Kuddos to Kahlil listened to me and was very sincere and determined to fix my problems. The work here is incredible and I’ll be referring !! Thank you againServices: Tires
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July 2023 by Antonio
Nice, friendly people but disorganized. I brought my vehicle in for a specific insurance repair (see photos) and the appraiser assessed ALL the dings and damage -rear bumper, roof, hood, etc.- to my car. What was finally assessed as an $1100 job was initially pegged at more than 4X that and led to the insurance company wanting to declare my vehicle as a total loss. Of course I contested the initial cost but it took much wasted time, then back and forth with Caliber Collision and the insurance company, and more than two weeks before the situation was clarified. Worse, because of Caliber Collision's "liability control issues" they could not do the repair based on the lower, final appraised cost. What a croc! Taking my car to be fixed at a different shop two minutes away by a fellow who is much more detailed in the way he's dealing with me. I live in the neighborhood and will discourage my neighbors from getting any repairs done at Caliber Collision in Falls Church, VA 22046.
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July 2023 by Zeth Moffatt
Calibers customer service was perfect and always kept me informed. David got my vehicle completed faster than I thought as well.
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July 2023 by M E (Mel)
Nabia Pirzada was excellent with her timely service and she kept me informed throughout the process. I love this place. They deserve to get the recognition for an excellent job. I brought 6 of my vehicles here and never disappointed. Much love and respect.Service: Painting
