Truist has been praised for its friendly and personal customer service, with staff members being described as kind, courteous, and attentive. Customers appreciate the clear explanations and efficient service at branches, often noting that visits are handled promptly. During the COVID-19 pandemic, the bank has temporarily adjusted its services, offering teller services through drive-thru lanes, appointments for in-person visits, and maintaining some branches with enhanced sanitization. Overall, customers report positive experiences, expressing loyalty and satisfaction with the bank’s services and staff.
I recently opened an account at this Baileys Cross Roads Branch and the BRANCH LEADER attended to me promptly and courteously. I felt that I received very personal service. The bank services was explained clearly and it didn’t take too long to complete the process. 😉
October 2024
We need more people like Gilma I hope i spelled her name correctly .. GREAT CUSTOMER SERVICE VERY FRIENDLY AND KIND ..if i could give a million stars i will
February 2024
Personally, I have never been with this Bank for many years! I had no problems, they always treated me very well and I have loans with them and many other services and I have no complaints, therefore I will continue using Truist services.
