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February 2024 by chouaib elmsadder
Hello , I would like to thank Ms MARIA,who works with discipline and dedication, and att the workers here.The dealings are very good for me. This agency is number 1.
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February 2024 by mummy return
I don’t know how they train their people. They are the best staff I ever met. First time I went there I have been helped by Hamid. He made me so comfortable about asking anything that I am curious. And he always try his best to help me every time. So right now, when I’m thinking about any financial ,I also thinking about coming back to get his advice. And I don’t want to open any account with other bank beside BofA because of his services!!!
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February 2024 by Chitta Da Chatta Box
BOA is not recommended
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February 2024 by Kelvin Garcia
Maria the Branch Manager should be the MANAGER OF THE VIRGINIA BOA'S. She went above and beyond to get a check cleared for me. I appreciate her kindness and patience! AGAIN THE BEST BRANCH MANAGER IN VA!
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January 2024 by Tuan V.
The staff, Maria and Mui, are friendly and responsive. I went there to withdraw $500 in $2.00 bills, and it was no problem. Maria also provided me with coin wrappers for deposit. This is one my favorite Bank of America branch.
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December 2023 by Edwin Sanchez
Terrible service
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October 2023 by Mariel Rocha
I’ve been a customer for years and I absolutely love Berhane,10/10 customer service and always willing to help. I hope management realizes how special and valuable customer service like that is, it really changes my whole experience with BOA - Vivian R
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October 2023 by RasMedia
During my recent visit with my parents, we encountered a situation that left us quite disappointed.When we approached the bank teller for assistance, we were met with rudeness and a complete lack of understanding for our situation. My parents don't speak English fluently, and I was trying to help them communicate by translating. However, instead of offering assistance or showing patience, Chevy raised her voice and refused to engage with us.This behavior is unacceptable in any customer service role, and it's disheartening to see such rudeness and, seemingly, racism. It's essential for businesses to ensure that their employees treat all customers with respect and professionalism, regardless of their background or language proficiency.I hope the bank takes this feedback seriously and addresses the issue promptly to ensure a more welcoming and inclusive environment for all its customers in the future.
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September 2023 by Dax Abe
I go to this location every week.Pros:- They have a diverse staff if you are not an English speaker. They got people who can speak Spanish, Arabic,Vietnamese ...- They open an hour earlier than most BOAsCons:- Most of the employees require guidance from other employees- They don't have a designated person to run the drive-thru- The bank is designed to accommodate the businesses at the eden center.Pro tip: * If you are going to the counter, ask for Angle, he is super professionaland and fast *
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September 2023 by Abdullah Zaki
Visited here and had great experience applying for CC. Minh-tram Dinh was very friendly and kind to guide me through all the options. A good experience overall.
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August 2023 by Paul Gambhir
This bank was quite busy, but Chevy was really kind and helpful in helping my cousin with an account issue
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August 2023 by LOGITCON
Unfortunately, every time I go to this branch it's chaotic at best. Such horrible experiences there. I take my banking seriously and these people who work there don't. I had to move on to a different banking institution. So happy I made the change. You lost another customer.
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July 2023 by Peter Kang
Worst service. Have business line and makes you wait for regular customers. What the point of having business line
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March 2023 by Huong Lam
I had a wonderful experience at this branch. Minh-Tram was very helpful and explained everything to me clearly. She worked with me to understand everything since English is not my first language.
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February 2023 by Yan W.
I really can't tell you why it's so busy here. My mom likes to come here because they have a Vietnamese speaking staff member who's great. But yeah, Maria is flat out rude. My momWanted to get a high interest CD with the Vietnamese speaking staff member and she flat out said No. then she kind of asked a Spanish speaking man so we could sit together. That's kind of rude honestly. He was there first. I felt bad. Then, we wait. I've been here with my mom before and there's always a wait. I go to other bank branches that are super professional and they have either no wait or a decent wait. And lollipops. There are none here. There is no joy. Don't go here.
