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March 2024 by Greg Haydasz
I don't write a lot of reviews, but I can't say enough good things about my experience here. The part I needed was on a national shortage, but they called all around until they found one. They told me I could bring it in whenever I wanted, finished the job in the shortest possible amount of time, and let me know ahead of time when it would be ready. And they were extremely nice throughout. I couldn't be more pleased with the experience.
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February 2024 by Sebastian Chang
10/10 work and service
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November 2023 by Ted Loeffler
Very responsive on the phone. Repair work was done in 3 days and the car looks greatService: Body & Trim
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October 2023 by Gabriel Pham
They have done several repairs on my car and are always very courteous and friendly. The work they do is always good and I have zero complaints. A very good body shop overallService: Body & Trim
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October 2023 by Lee Helfrich
The only auto body shop I would ever take my car. Very trustworthy and extremely talented. ProsServices: Painting
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December 2022 by Kevin Whetstone
The best. Great family owned body shop I send all my customers to
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November 2022 by Eric Bergman
I paid for them to switch out the emblems/badge on my Subaru. Came with adhesive sticker for easy removal and application. Within a couple of days the emblem had fallen off and was lost somewhere. I called to let them know and they said they would reach back out immediately to fix this, they never did.I've had this done for most of my cars and never had one fall off. Waited 4 weeks for these emblems to come in the mail only to be installed by incompetent people.Edit: I ended up coming back in when I was in the area, and told them what happened. They told me to order the same emblems again which I declined. They reinstalled the old one and refunded the cost of what the emblems cost me. Not terrible but likely won't go back.Service: Body & Trim
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November 2022 by Maha Shah
I brought my car for a minor repair after an accident. Overall experience was good but I found that someone went through all my stuff in my trunk! Thankfully I made sure not to leave anything of value but my bags were clearly searched and things laying out all over my trunk. The person didn’t even bother to close them or make it less obvious. Beware if you’re leaving your car here!!
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November 2022 by Shantea Moore
Did some recent work on my vehicle through my ins companyAwesome service. Quick and efficient I'm highly pleased the older gentleman to the left when you first walk in such a pleasure great customer service goes above and beyond =]
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July 2022 by John Torre
Just got my car back from being repaired. They did an amazing job at an amazing price!! Highly recommend!!!
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June 2022 by Muhammad Khan
I went into the shop for a simple front bumper replacement, after being told it would be done in 2 days I got the car back after 1 month also adding to the fact that during the replacement of my front bumper both my front fog lights were torn out and damaged. Now both have to be replaced and they are not accepting responsibility for the damages. 0 star service would never recommend even to my worst enemies.Service: Body & Trim
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June 2022 by Harris Khan
terrible service, my window flew out once I left dealership. the lady was very rude and un corruptive, didn’t understand instruction. I will not, I repeat I will not be returning to this place again.???
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April 2022 by Jeff Sisk
The workmanship of Crossroads Body shop was really good,but the person I worked with needs to be retrained along with the attitude.
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March 2022 by Precision Endodontics
I had an incident where someone backed into my parked car (my BRAND NEW CAR OF COURSE) & left a note for me to come back to. Thankfully he left his Geico insurance.The Geico agent called me and gave me a list of shops they work with. I chose Bailey's Crossroads Autobody for the convenience in proximity to our home.My husband & I dropped my car off on 3/10/2022 & was greeted by 2 very pleasant people. They were efficient & thorough. They had a rental car set up for me, and had it waiting for me when we got there. They said someone would call me tomorrow with an update.The very next day they called me to let me know that the damage was a little more extensive & it was going to take about 2 weeks to fix. They went above & beyond to extend my rental car for the 2 weeks so I didn't have to call Enterprise.Low & behold, they called me on 03/17/2022 & the pleasant man from up front said "You want your car!?" Super friendly & kind. I was so pleased to get my car a week early!My husband picked up the car & dropped my rental car off in a seamless exchange. My car looks AMAZING. They did a brilliant job & their customer service is top notch.I would definitely do business with them again although I sincerely hope I don't have to. I recommend them to everybody. Excellent customer service & super efficient. I loved that they kept me updated the entire time & made what would have been a nerve wracking experience so simple.
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January 2022 by Melville S.
ZERO stars--do not take your car here. They still have my car after FIVE months (Sept 2021-Jan 2022). They keep telling me they are working on it. I have called them several times a week and keep getting the runaround. I have now spoken with the police who have advised me to file in civil court. I had had a good experience with this shop on a very simple repair years ago, but this experience has been horrible. I am posting this review so that this doesn't happen to anyone else. Do not trust them--take your car elsewhere.
