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February 2024 by Nathan Lapin
Nice people great discounts. Knowledgeable staff.
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February 2024 by Chris Hughes
It’s an auto parts store, everyone visiting one hates being there. So you’re not there for enjoyment. They always have what I need in stock.
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February 2024 by Hamid 393
Commercials in this store is a mess. I bought few parts thru the commercial place while I got the wrong parts I decided to return one of them as it was the wrong fit. The guy have refused to return it for me because he said it was used and he can exchange it for me. After 3 days the parts still didn't come one week and still not there when I decided to tell him either my part or my money back. The team member there actually insulted me and started harassing me. Stating that I'm using the account that is not mine while they are the one giving that account complete auto to anyone around there so they can increase their sales. Until today's date I still didn't got my part not my money back. The guy who served me is an albino with glasses very very nasty attitude. I have nothing to do with this auto zone anymore as advanced auto parts cross the street still a very very good alternative with a better customer service orientation.
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January 2024 by Josue H.
Pretty disappointed with the experience. I was not even greeted by the Specialist Costumer Service Manager Shamira S. Terrible manager, I repeated the model of my car for about 5 times. She looked like she hated to work at autozone. When she brought the part I requested I asked if it was the right one she said "yah" the part was 300 with tax and the core. I asked her again are you sure this is the right part? She said, YES. I asked her then why are you charging me 430? She was selling me the wrong part. She also didn't know the part came in with warranty. It's so sad she also works at the falls church location. This regional manager of this autozone really needs to work in their staff
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January 2024 by Breana M.
Yaw was FANTASTIC! He helped me install a new battery and was so kind and efficient. It was a super busy Sunday morning but he never rushed or cut corners. 10/10 recommend! Promote that man and keep him around! ¡Yaw fue FANTÁSTICO! Me ayudó a instalar una batería nueva y fue muy amable y eficiente. Fue un domingo por la mañana súper ocupado, pero nunca se apresuró ni cortó las esquinas. ¡Recomiendo 10/10! ¡Promociona a ese hombre y mantenlo cerca!
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December 2023 by google user google user
This place is a disaster. The Commercial department is even worse. Starting with customer service this location is catastrophic. I was served by this guy named Denny he is very rude and unprofessional. While trying to return a part he was very upset that I returned it and keep commenting about it. Even though I'm a regular customer who spends thousands monthly basis in this location. I hope higher management takes care of this as they need to find better team members with a more polite customer service aspect. But Denny's is hurting auto zones reputation.
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December 2023 by Anthony Rafael
This place is the worst autozone I have been to. They have a female with glasses working there that has given attitude to me multiple times making it seem like she’s annoyed at me asking for parts. Sometimes there is plenty of staff working to help out customers but some days there’s only 3 people running the store with lots of customers in the store. How’s this even possible. Parts are never in stock, online orders are never ready for pickup and rarely come in on time and when you ask for an answer they respond “I don’t know what to tell you” Looks bad on the store manager. Sales tags are still up even know they are expired. I once left a battery to charge they took it in and told me to come back the next day, I come back 2 days later and the battery is apparently lost. learn how to run the store.
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December 2023 by Ginger S.
Super service. My battery died and they came out and jumped my car. When I got to the store, I purchased a battery and wiper blades and they installed both right then and there! I couldn't ask for better service.
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November 2023 by TokaMac 1
this place had every thing i needed under one roof and were the only place to aid me in time of emergency. thank you! great service is hard to find if you can find it at all. 1000% recommend this auto parts store location!
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November 2023 by Matt Modell
Absolutely horrible customer service. Place an online order for in-stock items. Go to pick them up the next night. They don’t have one of them items in stock.Employee: “oh, I tried to call you but it went right to voicemail.”Me: “I don’t have a voicemail”Employee: “I didn’t leave one.”Me: “Why?”Employee: “We don’t do that?”Me: “What do you mean you don’t do that? If it went right to voicemail, how would I know you called?”Employee: some combination of silence, ambivalence, and “we don’t do that” and you can come back tomorrow.Me: “I don’t live near here. This was way out of my way. Can you ship it?”Employee: “We don’t ship from the store.”Me: “Ok, but you all messed up so can you figure out how to ship it to me.”Employee: “We don’t do that.”If AutoZone wants a new slogan, it should be, “We don’t do that.”
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November 2023 by Kirubel Ayetenfisu
Stopped by this location on Wednesday 3:30pm. 3 associates are reading some sports news and one finally bothered to talk to me. I couldn’t get any help changing the battery for my car keys. They need an adult, I think they are just 3 lazy kids who want to get paid but not work.
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October 2023 by Sam C.
My battery was going dead. Anytime I turned my car off, there was a risk that it wouldn't start up. I needed a new battery fast. I also had a doctor appointment early in the morning. I called Autozone when they opened, gauging whether it was feasible to get my battery purchased and changed and then still make it to appointment on time. The employee, Thursday, said he believes we could do it. He was right! He was awesome and ready when I pulled up. He Installed the battery in probably less than 10 minutes. Huge relief! Then I didn't have to worry about finding someone to help jump my car if it didn't start in the doctor office parking lot. Thursday provided auto service that was above and beyond!
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October 2023 by Brahim AHMED
Not sure why music is very loud in this place!
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September 2023 by Maylis Ramirez
They did absolutely everything to help me replace my rear-view mirror. Even when I came back and they were busy they still took the time to come to my car and help. I appreciate them so much
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August 2023 by Alexander Castillo
My favorite Auto Zone location! Most of the employees are knowledgeable a few are questionable but if you really really need help ask for Dennys Campos. Hes the thaddy in commercial. And he sabo español! Thats a bonus.