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March 2024 by Mike R.
Getting in and out of "The Birch" shopping center is no easy task. All of the construction on Haycock and Rt 7 doesn't make things better. If you go here park away from cars as much as possible. Most folks here are honest when they back into your ride, but you can't guarantee that. As for the bank it works for basic purposes. Apple is decent but not spectacular. They aren't quite as competitive as they were at one point. Sorry but not sorry, it's a pleasure to see online banks and other investment platforms give you a better return. Their car loans and mortgages are a smart choice. All of the employees here are friendly, and wait times aren't too bad. If I'm in the area I'll go here, but just be aware of non drivers in high proximity.
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December 2023 by Gg Tt
I needed a Medallion Signature Guarantee and the manager was awesome. I expected it to take some time but it took 5 minutes. I had enough paperwork with me. Thank you AFCU!
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July 2023 by Jordan Willis
I come here often with my neighbor and they always take care of us, great service! Great staff!
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April 2023 by Ray Lawrence
This is a great bank;A VERY nice alternative to Truist!The change-counting machine is VERY nice.I think if someone wants service at this bank - or want to use the change-counter, they should be a member.
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April 2023 by Ben Wang
could not ask for better. staff are always friendly and swift with their service. credit products offered have been exceptional in quality.
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March 2023 by Rosy Ortiz
I can honestly say Andrew provided Excellent customer service. I arrived five minutes before closing and he was able to take time to answer and help with all my inquiries.
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February 2023 by R S.
I have banked with Apple for about 9years. They give great loans and it started great until I needed them. I had someone fraudulently take $300 from my account and they could care less. I've called several times and spoken to many different people, all telling me differing things. Some have told me it's not fraud and others have said it is fraud and my debit card should have been cancelled the first time. The last call I was told to call card services but the call prior was to card services who told me it's not them I call. I even have in writing where the teller is telling me to keep trying and pursue getting my money back. Urging me to do the work. What is the bank for if they won't help you when you really need them?! Will never recommend to anyone and as an educator they're geared toward me. I was just asked about them and I had to tell the person don't do it.
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October 2022 by gretchen thompson
Carolyn did a wonderful job helping me ! I had a problem that she solved, It took a long time & she worked with me . Thanks
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July 2022 by Erik Harvey
They stole $1,000 from meAnd no, your “member solutions” did not work to resolve the problem, they told me I was on my own.
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April 2022 by Clement Wiredu
I visited the branch yesterday and was pleasantly supported by Andrew Ramirez. He fully understood my situation and offered me products and advise on how to better manage my account and finances. A true professional who makes you comfortable.
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January 2022 by Harry Ong
Great ATM that is able to dispense different types of bills! I wish other credit unions would employ this type of technology. Thank you!
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November 2021 by pat murphy
Worst bank you will ever deal with. Online services and app are horrible. Loan servicing and customer service ranks near the bottom of any financial institution I have ever dealt with.
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October 2021 by Lola Pavlovic
The ATM machine is abysmally slow. Customer service not great.
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August 2021 by Zema Zema
The branch is amazing. But the Credit Card fraud service is so slow I waited so long to to talk to a representative.
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July 2021 by Sima Dajani
5 stars for the falls church branch of apple fcu because Renick provided me with exceptional service! He patiently answered all my questions and cleared up any confusion I had about the nature of my accounts. Thank you so much for giving piece of mind!He was also very kind to my dog. I was sad the Vienna branch closed but I’m happy that the staff of this location are so great!
