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March 2024 by Sofia Vesga
Today my second day, and 24 Hour Fitness is turning a great experience, nice group classes, and the machines are in good condition, it might be a bit full in rush hour, but I think as it’s usual on every gym, my 5 stars are because of the service, I wanted to switch from golden to platinum and kindly Rene made me the change, on a easy way, also very kind since I came for first time.
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March 2024 by Doug Aronson
I have been a member for several months and unfortunately this will be the first poor review I have given any business.I have personally told the front desk a few times of the in operable cardio equipment. In pictures it looks impressive to have four full rows of various cardio equipment but when you find out that only two or three machines in each row actually work properly, it's less impressive.gym has good space for free weight and machines but lacks good functional fitness area. the lack sufficient numbers and weight levels of kettlebells and the ones they do have are old and cracked.extremely poor maintenance- appears management doesn't care.Update: after another month post their acknowledgment of issues , nothing has changed in fact more machines are broken….
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March 2024 by Sara Esther Jiménez Alfonso
Went there for my three day free pass, to ended up having to pay 25 dollars, because it was not actually free. They should let people know about this before they actually go to the location. First time there, I was doing a video workout from my iPad, which I was not educated that it was not allowed, to have someone approach me, not very kindly, to say that I couldn’t do that and that a lot of people was upset that I was doing it. How is that my fault? Honestly not a good experience.
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March 2024 by Shelby Ducker
Completely disappointed with this gym. There’s water always leaking from the ceiling, mold on the walls, half the staff won’t even say anything to you because they are on their phones and most cardio machines don’t work. When letting them know about it and asking when it will be fixed they say they have a weekly maintenance guy who fixes the machines but yet they still don’t work?? It’s been a year and there’s been no improvement. Don’t waste your time joining here.
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December 2023 by Certified Banana
Filthy, smelly, damp. The surfaces and floor of this gym look like they legit have never been cleaned. Plus ventilation seems very poor. Inside the weight room was steamy and warm and generally muggy. All of the windows were fogged on the inside with all the moisture in the air. By my estimation there was 1 equipment cleaning station for every ~40 machines or so. I'm not picky and I've never had to write a review like this, but this gym was actually filthy. PLEASE CLEAN THE GYM.
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December 2023 by Dan Warlick
Best gym for the money!! Pool, sauna, hot tub, excellent equipment variety and amount, class variety, huge facility, great staff. Rowan teaches a great TRX class. Hours couldn't be much better.
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December 2023 by Hristiyana Ralinova
I’ve been a 24H gym member for over 10+ years and the service I received from the GM Kevin was the worst ever. This led to canceling my membership. I was overcharged and he couldn’t do anything about it. Why is he representing a club as a General Manager when he can’t keep the good reputation on?! His team members were very nice all the time and they kept saying they will have him handle my account and he never did. Very disappointed!
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December 2023 by R “GIS Tripps” B
This gym is not a good place to workout. It is persistently overcrowded and always packed, which makes nearly impossible to have a good workout. The gym equipment scattered around the exercise area and people due overcrowding held on it; thus, preventing anyone using it. The overcrowding and oversold membership is so bad, that many times, there is no available parking. The overcrowding causes an aggressive behavior, where members do scream, argue, and shout at each other and I have witnessed a brawl. The police is there quite often. The time when the gym is not packed, is between midnight and early in the morning. However, there are some homeless people who hang out in that parking lot late at night, which does not create a safe environment. The broken car glasses around the lot is not encouraging to park there. The gym itself has a decent amount of workout station, and dumbbells, but good luck to utilize them unless you are willing to wait up to an hour for a group of people to release it for others to use.
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December 2023 by Williams Page
I was also registered here on October 2. I was presented with 3 types of registration, I chose the cheapest one, the one at $19. but he is the most expensive. I paid a down payment of $139. after a month, they charged me 49 dollars more. They don't give any information about the payments. even if they cancel the registration, they do not refund the money. they make money by cheating. I do not recommend anyone to register here!!!
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October 2023 by Sin Sokhomony
I am so regretful and disappointed becoming an annual membership here, plus I didn’t check the reviews… I do really need to get refunded. I feel this place is unfriendly environment and dirty management especially at poolside. The guy likes to report even a tiny issue… the guys at the front desk comes to solve the issue like a criminal case…. And the guys at the front desk always act like they gangs the night club…I observed 4times already…..Hey, my annual membership fee is over $300… I paid this for good services and nice place… I didn’t beg you guys for free. But I received pressure and pressure….
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October 2023 by T M
AC is not working or turned on high enough despite many complaints over months!! Dues were raised by a lot, but no apparent improvements. Pool and Jacuzzi are old and stained. Several TV's not on for months, despite being notified. The fitness class lighting is depressing, with no windows. We've been loyal members even through the pandemic closure that was poorly handled (lasted way longer than promised without notice to members; we had 0 update). Love the saunas, location, nice front staff, cleanliness, basketball court, and app. If it weren't for the proximity to our home, I would love to cancel. Actually, this AC issue might lead us to drive further to a Onelife.
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October 2023 by Robert Felgar
I have been a member of this gym since it opened in Falls Church Virginia. Unfortunately, in the last few months the gym has been consistently warm and humid. Too warm in some cases to do cardio comfortably. Yesterday when i complained to the staff I was told that it was a "corporate decision" and that temperature was controlled by corporate. They had received other complaints. Is corporate setting the temperature high in order to save money? If so, this will backfire. People will leave or not join in the first place. There is no point joining when you can't work out comfortably. It's easy to join another gym, which I recommend that people do, until the problem is addressed and the temperature is consistently lower.
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October 2023 by Michael Russak
Why would you advertise a 3 day guest pass on your site if you “don’t honor that anymore”? Drive all the way there to get rejected at the door unless I pay a $25 dollar day pass??? What a silly business model.Trying a gym out is absolutely necessary for me, and I was excited about the 3 day pass as I could do different muscle groups and see how the bench angles are, how the cables move, which attachments I like, which machine is good for my movement patterns and body type, etc.Honestly glad they didn’t honor this, after that experience I checked out the other reviews and the place looks like a dump.
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October 2023 by Bob Anderson
I joined this fitness facility mainly to use concept 2 rowing machines. The machines need maintenance as they don’t offer any significant resistance. I’ve mentioned it to Kevin the manager several times but the issue has not been resolved. I called Concept 2 today and learned that the maintenance is quite simple and just involves removing a few screws and vacuuming the flywheel. Sad they can’t do this simple task.
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August 2023 by John
This facility is very clean The employees are very nice and respectful and very helpful to facility is so much cleaner of the new night cleaner she is amazing. This facility has really been turned around. She does in amazing job. She needs a raise. She make sure that everything is clean from the bottom level to the top. There is no trash. And the bathrooms are very clean when I get here. Kevin is also a great general manager. And the front desk guy I think his name is Lamar Ryan and Karey are very nice also very helpful if you are looking for a great gym this is it.
