West Elm is a store known for its beautiful furniture, excellent selection, and outstanding customer service. Many customers have praised the staff for being helpful, friendly, and knowledgeable. One customer shared a positive experience where an employee named Lexi went above and beyond to assist in finding the right couch and coordinating delivery, even for those outside the service area. Another customer highlighted the exceptional service received while searching for Christmas decorations, noting that multiple employees were attentive and accommodating throughout the process, even when items were damaged during shipping. However, not all experiences have been perfect. One customer faced significant delays, taking nearly six months for table and chair delivery, which caused frustration despite their satisfaction with the furniture upon arrival. Overall, West Elm is recognized for its beautiful products and dedicated staff, making it a popular choice for home furnishings, though some customers have encountered issues with delivery timelines. The store provides a pleasant shopping experience and offers assistance with design choices and clearance items, ensuring a supportive environment for customers.
Just bought some excellent bedclothes here and we can't wait to go to bed and try them. Katie helped us find the right products and was so helpful we went ahead and spent $200 more than we originally planned. Totally satisfied all around.
December 2024
Nice upscale place for house decor and furniture. Prices are on the higher end but you definitely get what you pay for.
November 2024
I had excellent customer service a the delivery dates are good!!
