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February 2024 by 葉柔宇
I had a great and exceptional experience with the banker, Tejinder Kaur. I apologize for being late to our appointment as I am new to Virginia and got lost last Friday. During the visit, the banker updated all the information for me and suggested that I should focus on financial literacy. Her professionalism definitely helped me start out the journey in money wise. I felt welcomed and am glad I chose this bank to manage my account. Planning to reside here for a long time, I've decided to make this location my primary branch. Thanks for your suggestion and the professional service; I feel like a valued client. Thank you so much! Bless!
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February 2024 by J. M.
I got to say the truth here. I love this branch and the team working there(tellers are nice and professional). The bankers team, investment specialists and branch manager are knowledgeable and experienced...thumbs up and keep up the good work
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February 2024 by EYOB MULUYE
Bad customer service, and also they don't have a system to pay payments from non-Wells Fargo banks they only allow cash payments.
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November 2023 by HeyLiz
Terrible customer service by Hayfa. I came to do a deposit and she immediately said this is why we have night deposit. Gave me a ugly attitude and refused to help because she was “ very busy” . There was no line in the bank. And Farkhanda did not help the situation and also input snarky comments.
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July 2023 by G Chua
There’s a ChargePoint station near atm drive thru but looks like WF customers can’t use them because I got a sticker on my car that it’s for tenant only or they will tow it.
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July 2023 by Yaping Wei
I got tow sticker for charging my car at WF Parking lot. A bank this big should negotiate something on their lease for its customers.
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July 2023 by Amy Makati
Close this branch if you can’t do full service
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May 2023 by Jack S.
. next to impossible to dpeak with a banker. If you call this WF Sully Plaza branch, your call will be prompted by answering machine to press a no. to speak to a banker. Then after 2-3 rings, you will be ttansferred to the answeting machone again and be asked to repeat the same process over & over. Poor customer service. Very ridiculous!!
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December 2022 by goldenhawk shonkim
So great to talk to the banker, she was really kind.and got much confidence with the WELLS !!!
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December 2022 by goldenhawk seankim
So great to talk to the banker, she was really kind.and got much confidence with the WELLS !!!
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August 2022 by Dan Amare
This branch has horrendous service. I couldn't withdraw 3k in 100s because lady said they don't have enough, rudely at that, take it or leave it. Could've said that prior to counting 50s and 20s without asking! Went to branch down the street 10944 Fairfax blvd, got 100s no problem. Couple weeks back, arrogant banker refused to open an account because he couldn't figure out full name on passport and when told what it was, became totally rude and disrespectful and refused to help. Who trains these people?? Is language and ethnicity the only reason people get hired, Indian and Hispanic, not properly trained in customer service, incompetent, rude, arrogant, unpleasant attitude. Unless a total emergency, don't go there!
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August 2022 by Marwan Doumit
The bankers in this branch make up their own rules!A few month back, I had a ripped 20USD bill, so I went to replace it at this branch, and I was told that this is not something they can do, and I must go online to the treasury department website and fill out a form (this is not a process that exists!!). So I went to a different branch, and they replaced it without any questions asked.I went today to withdraw some money, and I was told that for any sum larger than 3K, I must give a 1 week notice before I can withdraw all of it in 100 bill, else I can get it in 20 bills. So I withdrew 3K, a few of the bills were a bit aged, I asked them to replace them, they said they could not do that. I went to a different branch, withdrew way more than 3K without a problem in 100 bill and they replaced the other ripped bills for me without any issues also!The people working this branch are clueless!!
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April 2022 by Ted Haw
Very slow service. The tellers are inexperienced. Took almost 15 minutes for a simple deposit. Won't be back to this location again.
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January 2021 by Mike Powell
Horrible management (Sugam Riaz) and bankers- place is a total joke - could care less about the customers and brag about it - bank elsewhere!!!
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August 2020 by Jai Sharma
The worst branch and customer service.
