Walgreens

Most Recent Comments

• October 2024 by T C
  I go here out of convenience due to its close location. However after years of overlooking its many issues I finally decided to switch pharmacies . Over the years I’ve found issues with : (repeatedly) not having the right amount of medication being filled , being told they would call but they never do .., poor customer service and / or problem solving skills ? I’ve been going here for 10+ years and the other day they had issues with finding my account ? They are often out of medication and will just tell you to go to the other Walgreen locations but not bother checking first to see if the other location has your medication . Some of them are very kind , seems more like poor organizational skills
• February 2024 by Mikala Dodd
  When you prefer CVS, but you get such great service from Julio that it makes you want to come back! Give him a raise
• December 2023 by Yq
  Sam and Julio were Very nice to help.
• November 2023 by A B.
  They don't know what they're doing and even with an appointment, you'll be waiting for 30 minutes or more. Sadly they don't care about being prepared and this is not a good place
• October 2023 by Michael S.
  Very disrespectful for accepting my time to request a vaccine, getting there, then telling me that you don't have it? Why not a phone call? Very unprofessional staff
• June 2023 by Scott G.
  Not great. For one, they are rarely open (they close by 7 on weekdays as opposed to 8 or 9, and they're closed on *Saturday and Sunday*) which is crazy inconvenient. Being open is a pretty high priority for a pharmacy so this is pretty disqualifying in and of itself.I've also had a few issues with confusion between the Walgreens and having prescriptions filled at the wrong one or not at all, and they were pretty condescending and rude about it, and they didn't apologize or even acknowledge how unnecessarily accusatory they were upon realizing that the mistake/misunderstanding was on their end. Not worth the trouble. There are many other pharmacies that are easier to deal with and actually open when you need them.
• April 2023 by Kathy Tran
  As a patient and healthcare worker, I STRONGLY do not recommend this pharmacy. While I am deeply sympathetic to the pharmacists and technicians because Walgreens works them to the bone, their customer service is the worst I’ve ever had to deal with it.About 2 years ago, I switched my oral contraceptive prescription from the Burke Walmart to here for proximity’s sake. On the day the Walgreens app said my Rx would be ready, I came to the pharmacy and was told that my medication was out of stock and they didn’t know when it would be filled!!I asked for alternatives they had so I could ask my doctor to send a new script in, and the tech wouldn’t tell me! She basically told me that my doctor would have to keep sending prescriptions in until we found one that Walgreens had in stock!! I immediately transferred my prescription back to the Burke Walmart and have had lovely, easy experiences with them.My younger sibling recently caught Covid and was prescribed a cough medicine by his pediatrician. I wasn’t told the specific details of the Rx at the time and just went to Walgreens to pick it up since the rest of my family was sick too. When I went there, the technician didn’t confirm the medication with me and charged me $50 for 3 bottles of over the counter Robitussin!!! For context, Safeway sells each bottle for $9!Unfortunately by the time we realized that this wasn’t a special cough medicine, I had already paid. I understand legally we can’t return the prescription, but they refused to give a refund or offer any decent customer service. I’m mostly furious that the pharmacist and technician didn’t ask me if I wanted to buy 3 bottles of cough medicine!! Also, pharmacists have the authority to alter medication quantities. Most reasonable pharmacists I know would lower the prescribed quantity to be something more affordable. My family is discussing sendings all future prescriptions to the Safeway pharmacy in the same plaza.If you come to this Walgreens, prepare to be robbed, disrespected and face disgusting and terrible customer and patient service. Shame on these people.
• March 2023 by L Miller
  Similar to other reviews, my complaint is that the pharmacy at this location is super inconvenient (closed on weekends) and the staff at the front cashier desk is rude and seem to go out of their way to be unhelpful. B/c of my bad experience here (detailed below) I have since transferred most of my prescriptions to Safeway pharmacy, which is only a few stores down from this location, open on the weekends AND the pharmacist at Safeway is incredibly kind and helpful, despite probably being over worked herself since she is the only one there most of the time. So like another reviewer, my prescription got sent to this Walgreens location over the weekend and, despite the pharmacy being closed, they not only accepted the prescription but also processed it. This meant I couldn't use insurance to pick the prescription up at a non-Walgreens pharmacy that is actually open on the weekends. My husband went into the store to try and cancel the prescription since the lady at the 1-800-walgreens # couldn't do it (though she was nice and tried to be helpful). Unfortunately, Matt at the front cashier desk at this location was the exact opposite - not only unhelpful but rude and talked down to my husband the entire time. I finally did get the prescription for my 5yr old son after calling around and finding another Walgreens location that would process my order with insurance (thank you Fairfax City location!) but I have since learned my lesson (hopefully) and will have my prescriptions sent somewhere else from now on
• November 2022 by nikhil nayar
  If your pharmacy is closed on weekends then why do you accept doctors prescriptions and create trouble for customers. Really bad customer experience.
• October 2022 by Valeria V.
  Bad experience with one staff member forgot the name but was tolerating racist behavior against asian people I'm not sure if she left yet but very disappointing. Don't feel safe coming here anymore with my family.
• September 2022 by hubuhu x
  Just went in today, the cashier was mumbling the whole time and gave me attitude when paying for my items. Not my fault y'all are understaffed. It's the holidays for Pete's sake, be respectful. Don't work there if you're gonna look like you hate life. Disgusting. Only other coworker there was nice and wished everyone a merry Christmas.
• April 2022 by Robyn McElroy
  This pharmacy was bad before but, since this has become Walgreens every prescription I have is messed up. Every refill is a problem. I am on auto refill with them and that never happens. They mess up a refill and I complain and then I get spammed with calls, texts, and emails for the next one. Not being opened on any day on the weekend is an issue too since my GP is opened on Saturday. Moving my prescriptions, as soon as, they manage to fix this last refill. I have one pill left and they have done nothing with the refill situation.
• February 2022 by Patrick C.
  I don't know why the reviews are so low, because this location has always had staff that tends to be efficient and friendly. Even during the hikes of the pandemic, they were courteous and had social distancing policies in place to make one feel secure shopping in store. Also, the app offers some good sale items and coupons. The pharmacy is only open Monday through Friday, so on weekends you would need to go to one in the city of Fairfax, or another pharmacy, and the times we have had to do that the pharmacists at those locations have been very accommodating to look up the prescription and get it filled efficiently. I think this Walgreens is a convenient location and has just about everything that one would expect from a local pharmacy.
• January 2022 by tp p
  Just went in today, the cashier was mumbling the whole time and gave me attitude when paying for my items. Not my fault y'all are understaffed. It's the holidays for Pete's sake, be respectful. Don't work there if you're gonna look like you hate life. Disgusting. Only other coworker there was nice and wished everyone a merry Christmas.
• January 2022 by Cathy Tucker
  Pharmacy is the worst in the area. We made an appointment a week in advance for a school required vaccination. They did not carry any of the vaccination for school requirements in the area and told us to call around ourselves. Then both the pharmacist and the manager made up a lie and tried to tell us that we made the appointment when we arrived in the store that morning as an attempt to put their incompetence and negligence of lack of inventory on us. I had to show them the confirmation to prove they were lying. Went to Main Street location and they went above and beyond. It took one minute to print out the Walgreen locations that would have the vaccinations we needed and found a location that carried what we needed.