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March 2024 by Marco Cuevas
The folks that work here are very friendly. I was a walk in appointment and was attended right away at 10am. Great Doctor too.
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February 2024 by Tara Ann Umlas
They are the best!! Friendly and nice e people
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February 2024 by Balaji Rama
Ms.Sands fixed my frames free of cost when I walked in and was extremely helpful and kind. Would definitely recommend this for others.
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February 2024 by Amy Mccarty
Stay away. Go anywhere else. Made an appointment a week out to get contact lenses. Day before the appointment they call to confirm due to a scheduling issue, but I did not answer the phone, tried to call back and got put on hold for 15min and gave up. Called back later was told they cancelled the appointment, but was told if we came in they would still see us we may just have to wait as they were going to squeeze us in. Next day got to the appointment and again said we didn't have an appointment. After I explained they said ok wait we will see you. Said we wanted a contact lens exam, they said your insurance doesn't cover contact exam. We said yes we know that we will pay for it. They proceed to do a normal exam and when we ask about the contacts they again said your insurance doesn't cover it at this point we are beyond frustrated and just say forget it. Now we try to buy prescription sunglasses and use a $400 credit from out insurance and they want to us to pay an additional $400 when I ask why as the frames were only $250 we find out they were charging for the anti glare lenses which we did not ask for. So without that it brought the total out of pocket to $200 which is still insane $600 for a pair of sunglasses. We leave say the glasses will be in a couple weeks. Fast forward a few days they call to say the glasses we ordered are not available so we will have to pick something else out. Well when we go back none of the decent brand glasses are available only the crap cheap plastic so we say no thanks refund our money (which you should have never taken in the first place if you didn't have the product. She pulls up the refund which was for $19 less than what I paid. She claimed that was a copay for the exam. Again beyond frustrated at this point so we left. Called the insurance company on the way home to make sure the store credits back the $400 so we can get glasses elsewhere and ask about the copay. Lo and behold as we told visionworks there should have been no copay. Insurance is supposed to be fixing this on Monday and will be reaching out to visionworks to get us a refund. But all in all wasted about 4 hours and have absolutely nothing to show for it. Stay away from visionworks. Glasses places are a dime a dozen go anywhere else.
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February 2024 by Nadine Hughes
I had appointment with Dr Hawkens she was excellent with my visit. She explained everything I needed to know. I was very pleased and satisfied.
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February 2024 by Rhonda Cato
Dr.Bose is absolutely AMAZING,..She educated me so much, it blew my mind.Thank you Vision Works - if she leaves, so do I,…?
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February 2024 by Lawrence “Bradford” Chandler
Anna was extremely generous, helpful, and very patient with me while I figured out my payment method. Thanks Anna!
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February 2024 by Hassan Kassem
Nashwa is outstanding. Goes out of her way to help select the best frame
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February 2024 by John Jones
I have been going to this location to buy glasses for myself and my wife. Anna and her staff as always were very helpful to us today in selecting new frames and lenses. Thank them and your company for your continued great service.
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February 2024 by Mary Raheem
Nashwa was very professional, friendly and was very very patient and helpful
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February 2024 by Laura LZ
Ms. Guevarra was super helpful and nice so I gave this 2 stars instead of none. I was angry cause I made my appointment for 10 AM, but the lady at front desk said I need to wait until 11 AM and didn’t admit they made the appointment until I strongly refuted her and showed the confirmation email. The appointment finally started around 10:40 AM.
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February 2024 by Usha Tomar
My experience was great I always see Dr. Soma Bose. She is great. The representative at the desk was awesome. Excellent customer service. I will highly recommend .
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January 2024 by H Kim
The place was very busy, but the staff does their best to be friendly and helpful.
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January 2024 by Mitul Patel
What a mess. First of all the confirmation text you get doesn’t confirm the address and location (there are multiple). Even when I walked in there was another customer that complained about the same issue . Then they couldn’t find me in the system bc my name was spelled incorrectly. The front desk ladies were just as confused as I was. Impossible to talk to a live person / it’s all automated so I couldn’t get to an option easily to find out the location. I felt uncomfortable and decided to leave - if their operations are this backwards - any cusotmer would not feel comfortable with the Dr checking their eyes.
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January 2024 by Rohit Saxena
Thank you Nashwa for your amazing help
