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March 2024 by Ivana Uzunic
I was impressed with how professional, friendly, and helpful the UPS store staff was. Moreover, their attention to detail and willingness to go above and beyond for their customers truly set them apart. I have never experienced such exceptional service at an UPS store before. I will gladly make the extra trip to this UPS location in the future, knowing that I will be well taken care of. Excellent customer service! Thank you, Najia and team, for making my visit such a pleasant one!
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March 2024 by John
Worst customer service I've experienced from The UPS store. The two females working today on a Saturday were completely rude. Bad attitude from the start. A simple question regarding my package turned into rude responses and aggressive attitude. I've been to this location many times during the week and have never experienced such bad customer service or any issues. I will not be going back to this location especially on a Saturday. It is unfortunate because the other employees I've dealt with during the week have been great and nice people.
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March 2024 by Jessica
Completely rude and uncalled behavior. I had a very simple question, is the kind of return label I was given accepted here or not. Instead of just saying no, she berated me and told me I have to buy a label from them for $100. Clearly I would have to take it up with the company who claims free return with their label but the associate just told me in a very snippy tone “good luck”. I’ve never experienced such uncalled behavior before.
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March 2024 by Thomas Miller
Patient and friendly service provided by the staff who assisted us. We will be using them again.
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October 2023 by Charmaine Brown
I have been to the UPS on Nutley Street several times and the staff there is very friendly and helpful they have great customer service. I have mailed several packages to my daughter who is away in college and the staff is always so helpful ensuring my packages arrive safely and on time .
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October 2023 by michael Mellet
Mariel was probably the most helpful person I’ve come across in any service position in a long time. They were friendly, informative, and just overall a great representative for your company.
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October 2023 by Katie Ibraliu
The team at the Nutley Street UPS are professional and responsive, always ensuring that my packages are packed and shipped correctly. They have also helped me create many editions of my company’s quarterly catalogs. Their attention to detail and care in their work is unmatched- I trust them to provide a high-quality product for my business.
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October 2023 by Bronson Ferrel
I usually only come to one of these locations when I'm in a jam and I need to copy or print something while the other less expensive alternative is closed. They do have a self serve computer for use which has been helpful, and you would be hard pressed to find a similar office service and supply store with a computer for customers to use. The store itself is modern and the employees have always been nice to me here. The do charge a lot though for their services however. I'm glad they they are here.
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October 2023 by Paul Lee
Poor customer service - equipment broke and can’t scan or provide receipt. If this is your day job, you need to find something more suitable that match your skills
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October 2023 by Mohd Aizat Bin Abu Bakar
Mariel was helpful and friendly. This was my second time coming to the Store and I was impressed with the associate's attitudes and manners.
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August 2023 by Lynn Doral
I love coming to this UPS location in Pan Am. The customer service is always great and I always feel welcomed. I live down the street from the Yorktown Center location but I prefer to drive here. The Yorktown location has terrible customer service.Today I came in close to closing time with 7 big boxes to be shipped to Amazon. There was only one young lady working and it was busy. There were 3 people ahead of me and a line behind me. I noticed that she handled every client with a positive attitude and was very professional. When it was my turn, she treated me with the same professionalism greeting me with a huge smile. I'm also in customer service so this really made my day. I wish I took her name but wanted to say Thank You for an awesome experience!!! I will continue to visit this location.
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June 2023 by Kate Marquis
I have been a customer here for years and just want to leave a quick note about how friendly, capable, and efficient the staff here are. From small boxes, to off-size boxes, to time-sensitive documents, to transcontinental birthday presents, the team at the Pam Am Nutley are always welcoming and helpful. (And it's also nice that UPS delivery has been so reliable and unbelievably speedy, too.) I'm so grateful for the team here--I love knowing that my local shipping store is such a great one!!
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May 2023 by Kelly Manetta
I came in only for a return. But the worker with blue hair was absolutely amazing. They were alone that morning and there was a line almost out the door. they were so nice and helpful with every person they helped and never got irritated or lost their patience when helping. They were very much on top of their game and new exactly what to do. I will most definitely be coming back to this location just because of the amazing customer service! 5/5 service
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May 2023 by Donald C.
Excellent service, very personable, friendly and knowledgeable. Hajera could not have been more professional. Love coming into this UPS location.
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April 2023 by Eddie G
Terrible customer service, the Asian lady was incredibly rude, disrespectful and not helpful. As a small business owner I understand good employees are hard to find, and sometimes we need somebody to fill the seat. I am sure this was the case with this employee, so I won't hold it against the company. I would encourage management to look for a replacement immediately, as she is not qualified to be in a customer service driven industry. Great places to find new hires are; Indeed (expensive I know), link'd in, ziprecruiter...ect.
