-
August 2024 by Fred M
$3.99 to print a label on the same labels they oddly always want to print a receipt on.
-
August 2024 by aysha habeeb
Went here for amazon returns. In NO other ups store before this have i been asked to bring product boxes packed in an amazon box, except this one. They were making me pay them for another box to put my product boxes in. I didn’t, took my stuff back to another ups store, and they took the items without asking any questions.
I will NEVER GO TO THIS LOCATION AGAIN.
-
June 2024 by Andre Bowden
STAY AWAY!!!
I shipped a laptop from this store and they decided not to ship it the way I asked. They instead they transferred it to usps. USPS says they don’t have the package and they employees at the store act like they know the package is not at the store and refuse to even look. I have shipped packages out via other UPS stores and never had an issue. Stay away from this location
-
March 2024 by Ivana Uzunic
I was impressed with how professional, friendly, and helpful the UPS store staff was. Moreover, their attention to detail and willingness to go above and beyond for their customers truly set them apart. I have never experienced such exceptional service at an UPS store before. I will gladly make the extra trip to this UPS location in the future, knowing that I will be well taken care of. Excellent customer service! Thank you, Najia and team, for making my visit such a pleasant one!
-
March 2024 by John
Worst customer service I've experienced from The UPS store. The two females working today on a Saturday were completely rude. Bad attitude from the start. A simple question regarding my package turned into rude responses and aggressive attitude. I've been to this location many times during the week and have never experienced such bad customer service or any issues. I will not be going back to this location especially on a Saturday. It is unfortunate because the other employees I've dealt with during the week have been great and nice people.
-
March 2024 by Jessica
Completely rude and uncalled behavior. I had a very simple question, is the kind of return label I was given accepted here or not. Instead of just saying no, she berated me and told me I have to buy a label from them for $100. Clearly I would have to take it up with the company who claims free return with their label but the associate just told me in a very snippy tone “good luck”. I’ve never experienced such uncalled behavior before.
-
March 2024 by Thomas Miller
Patient and friendly service provided by the staff who assisted us. We will be using them again.
-
December 2023 by Darpan Garg
I experienced an issue where I was charged more than anticipated, for mailing 5 standard letter-size papers in a letter-size envelope. Despite specifying ground shipping with no urgency, the charges were unexpectedly high for a service with no time limit expectation.
Throughout the conversation, I was displeased with the agent's behavior, and I question why I was charged more than expected. Reflecting on a similar experience two years ago, I have predominantly used FedEx since then. While the difference may be minor, I now find it challenging to trust UPS.
-
November 2023 by sam zein
Horrible service change that one person with the attitude snd disrespect. The rest of the staff are great.
-
October 2023 by Charmaine Brown
I have been to the UPS on Nutley Street several times and the staff there is very friendly and helpful they have great customer service. I have mailed several packages to my daughter who is away in college and the staff is always so helpful ensuring my packages arrive safely and on time .
-
October 2023 by michael Mellet
Mariel was probably the most helpful person I’ve come across in any service position in a long time. They were friendly, informative, and just overall a great representative for your company.
-
October 2023 by Katie Ibraliu
The team at the Nutley Street UPS are professional and responsive, always ensuring that my packages are packed and shipped correctly. They have also helped me create many editions of my company’s quarterly catalogs. Their attention to detail and care in their work is unmatched- I trust them to provide a high-quality product for my business.
-
October 2023 by Bronson Ferrel
I usually only come to one of these locations when I'm in a jam and I need to copy or print something while the other less expensive alternative is closed. They do have a self serve computer for use which has been helpful, and you would be hard pressed to find a similar office service and supply store with a computer for customers to use. The store itself is modern and the employees have always been nice to me here. The do charge a lot though for their services however. I'm glad they they are here.
-
October 2023 by Paul Lee
Poor customer service - equipment broke and can’t scan or provide receipt. If this is your day job, you need to find something more suitable that match your skills
-
October 2023 by Mohd Aizat Bin Abu Bakar
Mariel was helpful and friendly. This was my second time coming to the Store and I was impressed with the associate's attitudes and manners.
