Truck Rental in Fairfax, VA

“I booked a Penske truck to move for the most part it was great. Only thing is when I booked it I told the man to put full coverage on the truck and he did not. We picked up the truck and loaded it and was ready to leave and my nephew looked at the contract and we had only basic coverage. No liability. We called and they transferred us to corporate office to try and get at least liability.Because we took it off the property they won'tlet us now add it. We were on the phone for 3 hrs trying to get help to no avail. Finally I called back to the lot we picked up the truck. A young man said no problem bring the truck back over and we will look to see that the truck has not been damagedand we will write a new contract with the insurance. We wasted our time with corporate and had a great experience after the young man took care of us. I am not stating his name, he knows we greatly appreciated what he did for us. PEOPLE please read your contract before you take the truck off the lot. And PLEASE get at least liability on the truck if you hurt someone or something you will not lose everything you have worked for. My insurance would not cover me because I was not driving the truck. My brother and nephews insurance would not cover them either. All in all I would recommend Penske highly”

“Ali helped us get everything we needed to get a job done, and was incredibly friendly. Very busy over there but he took time to really understand the situation and get it resolved.”

“We greatly appreciate Kevin at Iclean vacuum location for UHAUL on Lee highway in Fairfax, Virginia.Kevin was very helpful, efficient and friendly. He check us in and gave us direction to where the UHAUL was parked. We got there and texted him our odometer reading and we were off to move our furniture.The most pleasant experience we’ve received from the Iclean vacuum location.Thank you so much Kevin,Sincerely,Thuy Dong9/24/2022”