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November 2023 by David A
Very helpful and knowledgeable. Don't go banging your head around in Home Depot and Lowe's or Amazon. Talk to the helpful experts!
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October 2022 by Dorsey Wittig
Went there today as I found them quite knowledgeable and helpful in the past. This time it was for a replacement hose for my shower hand held device.As it wasn't in their inventory and quite expensive as it was somewhat unique they showed me how I could buy it from Amazon and save $30.That continues an amazing string of help and will keep me going back.
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August 2022 by Ryan McCullough
I had a lot of questions about doing a hot water replacement properly and the Supply Representative was beyond informative. I will return for future purchases.
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March 2021 by Pris Lam
I swear by this store. I've been to this store on 3 different occasions for different reasons bathroom related and they've been extremely helpful and correct on the issue I came in for. Went today and I wish I got his name.Don't look elsewhere and go to them if you have any issues with bath & kitchen related issues! And if the staff is reading this, THANK YOU FOR BEING SO EFFICIENT & HONEST each and every time.
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January 2021 by Alan Dunham
Went there for advice and parts for an outside faucet repair . I'm just a reasonably ignorant homeowner, but the person helping me was very patient and helpful. For $11 of sales I got $100 worth of advice. I went at about 10 am when i figured there might be fewer pros there. Worked out well. All wore masks and social distance was enforced.
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January 2021 by Moises Camacho
Always is greaaaat!!!!!!!
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December 2020 by Carol McCloskey
What a place for plumbing parts, large and small!!! A very nice man at the counter helped us buy a radiator bleeder valve (is that what it's called?) and he and my husband had a grand time talking about which one is better, make sure you have the right size, and all sorts of aspects of those things. We bought the last one on the shelf and he ordered more that will come in tomorrow for us and a few extra to have on hand. Parking was plentiful when we came, right at closing so everyone had gone home.
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December 2020 by Green Plumbing
Great customer service and great price ?
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November 2020 by Bryan Mayes
Best plumbing supplier in the area
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April 2019 by Richie A
Really great service and support from the parts department today. Definitely a place where I will look first for plumbing parts.
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October 2018 by J.M Mendez
Not an expert in plumbing but they did understand what I need it, real help and they know what they sell
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August 2018 by marvin Cabrera
Very nice people good service
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July 2018 by R. I. shaker
quality items and people
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June 2018 by Mike Stombock
Industry SMEs who deal with professionals beat the home centers hands down
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March 2016 by Geoff O.
We purchased a lot of plumbing parts from Thos Somerville using the showroom in Arlington for the decorative fixtures and this store for hot water heaters, pumps, and other pieces. It turned out that we bought two expensive Eternal hybrid hot water heaters. Eternal went out of business in the United States before we ever even activated the units. So I was stuck with two expensive hot water heaters with no warranty or parts available for service. We contacted Thos Somerville and the manager arranged a trade of the Eternal units with equivalent capacity AO Smith units at no cost to me. This was huge. I thought I was going to lose 1,000's of dollars replacing these units at my cost. The fact that they took these units back and replaced them is true customer service and standing behind their customers with the products that they sell. Additionally, the manager offered free delivery of a toilet after I arrived on a weekend after they were closed and I couldn't receive it. Customer service is alive and well at Thos Somerville.
