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October 2024 by Edward Janik
Inspection (free), oil change, tire rotation and vehicle check over on our Expedition EL by the crew at Quick Lane. In and out quickly. Have never been disappointed. good job. Thanks Zack.
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October 2024 by rick asay
Zach and Ricky always do a great job. I highly recommend them both and love taking my vehicles to Quick Lane.
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October 2024 by P Bloxam
Not the best experience. Had an oil change done and they didn't fill it up! Short one quart of oil. Seems unusual for a Ford based service center to not know how much oil goes into a ford...
Oh well..
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October 2024 by Colin Swink
Quick Lane always does great work, always gives detailed explanations of services, and great facilities while you wait.
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October 2024 by Kevin McAleenan
Zack from Quick Lane was great to work with.
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October 2024 by John Ratts
Not good. Car started smoking worse than ever and I’m having it towed back to the dealer today (9/29). Something didn’t get fixed and it’s even worse than before. I’m expecting them to fix it this time for no additional charge.
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October 2024 by David Hackshaw
Great service. Kristina super helpful.
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October 2024 by bobert N
Denied coverage because they said my car couldn't be fixed under recall because it was over the time HOWEVER NHSTA released forms stating that even with that they are to submit a form requesting service and to either do it for free, or refund the full amount of service.
Kept my car almost two days just to try to charge me about $900 and made me pay about $200 just to have them figure out what the issue was. shady people, shady company trying to deny the NHSTA. Look elsewhere or don't buy Ford.
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September 2024 by Carlos E. Linares
Kristinha was great, super friendly. She got my vehicle serviced quickly and answered all my questions.
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September 2024 by Dennis Cook
I have had my vehicle for 2 years now and have been using Quick Lane in Fairfax for about 18 months. I have been very pleased with the service that I have received and the ease of scheduling appointments. My service advisor Kristinha has been absolutely the best. She explains everything in detail and if there are in any delays expected I am informed immediately. I would highly recommend this business to others looking for professional, affordable car care.
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September 2024 by Kevin Pennington
They are Rip off artists! Do not go here.
Took truck in to get a new intake manifold, emissions and safety inspection. Intake installation was fine, but they didn't do an emissions inspection. They told me I needed new struts ($1,400), tires ($2,000), brakes/rotors ($1,400) before it would pass inspection. I had them do the struts and took it elsewhere for the tires... safety inspection passed. I went to do the brakes this weekend and discovered the brakes had 90% life left on them and the rotors were great. I now seriously doubt the struts needed to be replaced. They were just ripping me off.
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August 2024 by Luis Borgen
If you are in a rush and no longer trust Jiffy Lub (and you shouldn't for anything other than oil change), use Quick Lane where any work is recorded in the car's history for future reference.
Editing this entry because Google didn't give me a new entry but I've had a new experience with Fairfax Quick Lane from Ted Britt Ford. ...
I can't be happier and more satisfied with the service from this team. I, obviously don't enjoy the issues but I can clearly see the service advisor (long hair and all) clearly put and extra effort in the research of my cars (yes I bring 3 cars here) and makes sound recommendations not aimed at increasing the final bill. Either that or he's a good actor. ?
BTW. This as I'm considering replacing my 2011 Explorer. I think I'll stay Ford. The 2015 MKS will need to wait and I'm not replacing my work house 2003 F-150 this pickup week reach 30 years with no issues. But I digress... Quick Lane rocks during times when everything is expensive and most dealers are looking to squiz as much our of you as they can.
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August 2024 by Jonathan Ricard
Good services. Weren’t able to do software update due to Ford server outage is only downside.
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August 2024 by tom simmons
Excellent customer service. Zack was the ultimate professional and had me in and out in less than an hour.
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August 2024 by davidmarkslaw
Zachary was excellent from beginning to end in explaining what was wrong with the car, what needed to be done, why there was a delay with the ordered part and keeping me updated!
