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February 2024 by christian wayman
Best boots I have ever worn. The Tecovas store is immaculate. Chase is very helpful and full of knowledge on all the boots. I strongly recommend visiting the Tecovas store in Fairfax it truly is second to none. Thanks to everyone there for great experience on purchasing my second and third pair of Tecovas.
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February 2024 by Anthony Corrado
Great experience. First time at tecovas brick and motar. Typically order my tecovas boots online. All three working that day were great attentive and the gentleman there offered to stretch my other tecovas that I had brought after telling him the left seemed a bit tight recently when worn (bourbon bovine Cartwright) Hannah was great helping me pick out new goat cafe square toe boots which I've been looking at online for sometime. Thank you for taking the time and offering great service. Plus, cool beverage and koosie while waiting for boots was really ?
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February 2024 by chris walker
Ordered my boots online. What they sent me looked like it had been run over by a truck. Complete garbage. There must be very little quality control, as these things never should have been shipped to a customer. I'll be immediately returning these and begin looking for a quality boot maker
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February 2024 by Juan Dávila
Always great customer service and great boots. Highly recommended, and Ann did an outstanding job on branding my boots!
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January 2024 by M
How great it was coming here. Both the service and quality of the boots. This Tecovas store is a little heaven hidden away in the dystopian wasteland of the DMV area. Honestly I had an unforgettable experience. The entire staff was so delightful and such a joy to be around. They really know how to make you feel welcomed and go above and beyond to make sure you pick the right boots for you. They were so patient with me. They must have went and got 2-3 sizes of at least 5 different boots. I got 2 pairs of boots from here.Now the boots are some of the finest quality leather I have ever laid my hands on. They are my first pairs of cowboy boots, and one of them Chelsea boots. They might be expensive but once you feel and smell the leather, and try them on, you will say to yourself “I don’t care how much these cost, they are worth it”. And they truly are worth it. The quality of craftsmanship will make you never want to buy anything other than Tecovas again. And I’ll say this once more, the young gentleman and the young ladies at the store really know how to make you feel welcomed. They are so respectful and pleasant to deal with.
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January 2024 by Kate Moore
I had the best experience at Tecovas Fairfax. I came in because I received a wristlet for Christmas and the strap started tearing. The team replaced it right away. Super easy.Since I was in the store, I inquired about a few pair of boots that I’ve wanted to check out but they’ve been sold out online in my size. The sale associate, Hannah informed me that it doesn’t mean they’re sold out in stores. I walked away with a new pair of boots. (Sadie) She also polished the boots I wore in. 10 out of 10 costumer service.It gets better. I was able to try on 2 of the 3 pairs I’ve been looking at. Once I got home I received a voicemail and an email from Hannah stating that someone returned the Daisy booties I was wanting. (What are the odds in my size). Today was pricy but so worth it. The entire staff at Tecovas Fairfax were friendly and helpful. A special shout out to Hannah for going the extra mile. Looking forward to my next shopping experience.
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January 2024 by Dana Hooper
Purchased boots for my son for Christmas. He has wide feet and could not get them on. I returned them and while in transit I found they had a zip version. They refused to exchange and honor the discounted price I paid for early Christmas purchase. Wanted me to repurchase at the full retail.So much for customer service!!After my post I heard back from the company and they honored the price for an exchange so I gave them another star!
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January 2024 by Gustave Akselrod
I was offered a 53 dollar discount on the TECOVAS WEBSITE on my cart purchase. At checkout they disallowed the discount even though the discounted price was shown on my cart purchase (265.00 minus 53 dollars = 212 dollars. Discussion with customer service fell on deaf and uncaring ears. I purchased the boots, but I'm really put off by this lousy sales experience.I am happy to say that a management representative of TECOVAS reached out to me and resolved my complaint. With apologies and with sincerity, I was satisfied with the response. These boots are only 2 days old but they look great and fit comfortably.
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January 2024 by Hope Marlo
Pop in to the TECOVA Fairfax, Va. store. Hannah is a gem! She patiently fit my husband for two pairs of boots.. One was a Limited Edition she located in Texas! Hannah knows every style/ fit of any boot, attire, and offers leather goods that can be personalized.Her enthusiasm & attention are truly gifts you can count on in this joyful season of 2024. Thanks Hannah! Can't wait to shop with you again!! CHEERS!
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December 2023 by Michael M
Purchased a pair of boots from this location for a wedding and returned on 12/22 for a simple exchange. On the day of the exchange, my partner also purchased a pair. The staff who helped us try on boots were helpful, however, the store manager who processed the exchange was rude and completely out of line. She yelled at us when she couldn't find the pair her own staff set aside for the exchange, snapped when we provided her with the order information she requested, and then physically threw a pair of socks at us that we reminded her about before leaving. We were so taken aback by her aggressive and frankly abusive behavior that we decided to call Tecovas' customer service and initiate a return by mail. First time turned last time customers; we are not interested in supporting a business that treats their customers with such disdain and disrespect. We found similar boots by a competitor online and have asked the rest of the wedding party to go with those, as well.
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December 2023 by edw zad
Ordered boots order #3326822, boots had gouge and cut in toe, emailed about problem took two days for reply. Waiting on new pair after return was authorized. It is a Christmas present, and at this point 12/18 I have not received tracking number for new pair.Disappointed, see pic of boot damage out of box
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December 2023 by Kaspian
Incredibly friendly staff and really quality boots. It was definitely worth the drive to come here. I was looking to replace my old Ariats and this was my second western store today. It was great to have a chat about what I was looking for then get some solid information and advice.I think I've officially been converted to a Tecovas boots guy.
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November 2023 by Anna
Went there for the first time this past month. We traveled a long way to get there and it was worth it. Me and my family walked out with a pair of boots each. Lovely experience. Everyone that helped out that day was so patient and informative. Shout out to Beth for helping me get my first pair of boots and being helpful about it. It was their stores anniversary so they offered some pastries and drinks. Great first time experience.
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November 2023 by Lori Painter
Purchased my second pair of boots from this store yesterday. What a great experience just like last time. I would like to say that when we open the door and went in, we were greeted and welcomed to the store. This store is very nice. Lots of nice looking men & women’s boots. I was stopping in to look at the new cherry gator boots. They are beautiful!! On my way out the door my wife showed me a pair of cartwrights. I own a pair of Shane’s. These were just as nice. So I was speaking with Anne, and what a help she was. We talked style, color and type of calf material. She was very knowledgeable and sold me on the boots. If I would go back tomorrow and buy another pair, I would call first and see if she’s working!! What a nice young lady!!Thanks for the help and the helping me with those beautiful boots.
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October 2023 by B E
Restored 25 year old boots!!!Not only does this store have amazing boots and great looking modern western wear, but they also restore boots. I had a pair of 25 year old boots that I love, but I hadn't worn in several year. The leather had begin to shrink a bit to the point I could no longer put them on. I told the people about Tecovas and they said to bring them in and they would see what they could do for me. I left my boots with them so that they could recondition and stretch them. Chase did an unbelievable job and is a real craftsman when it comes to conditioning boots. Not only do they look even better than they did new 25 years ago, but I can actually wear the again. I could not be happier. Tecovas has amazing service and great clothes and boots.
