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May 2024 by Farhana Islam
The employees are FATPHOBIC!!! We love Swarovski and I went to the store located in the Fairfax Oaks Mall. I was with my Sister-In-Law who 6 months pregnant. She wanted to treat herself.There was a older Arabic lady behind the counter who said hi then asked me if we (my sister-in-law and I) were friends or sisters. I told her we are sister-in-laws. She looks at me and when "we" were due. I am not pregnant!!! Being plus size DOESN'T mean you are pregnant! We left right after. Treat people with respect and keep your thoughts to yourself. Whether you like or dislike plus size people doesn't matter. But seriously teach your associates to be professional!!!!
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January 2024 by S LOVE
I love Swarovski and I went to buy necklace and the lady with hijab sales assistant was so rude .she doesn’t want to show anything .she was lazy to show the product bad customer service.i am not going to shop there…
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December 2023 by Jason C
Cheryl was very helpful and professional. I didn't find what I was looking for, but her recommendations did guide me to find alternatives. Excellent!
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November 2023 by Shahad Alkhawlani
Absolutely ridicules they’ve got to take a look on their costumer service
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July 2023 by Elijah Reveron
This place is amazing! Got my beautiful wife a necklace and she’s wore it everyday since. i’ll be going back again and again! Thank you so much!
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March 2023 by MI Concepts
Tiny store in FairOaks Mall I always peak in while in Mall you can find good stuff for special ones for special occasions and Valentines I still have eye on Star-wars decorations
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March 2023 by Blue Night
Purchased over $400 worth of jewelry, one particular necklace was displayed with a pink box. It was supposed to be a gift for a child and the moody, woman with a terrible attitude refused to include the pink box and insisted we take a regular blue box. Just very rude. It's not like the pink box is costly, it's cardboard I'm sure. The manager there is very rude and arrogant.
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February 2023 by Leyla M.
The quality is zero and no the price is high for the piece of jewelry and I can only use it for once and they say no shower or water should be done with our jewelry which is stupid.
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May 2022 by Rena Forinash
Love the sparkles, Miz Bros!
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December 2021 by Sheri W S
Fairoaks Mall location.. Walked in and basically greeted myself. I should have turned and walked out then and took that as a sign. Sure enough after perusing for at least 10 minutes (3 cases from top to bottom) not one person asked if I needed anything, had a question...nothing. Very disappointed as I wanted to buy something but clearly they weren't interested in selling. Gave 2 stars because the products are beautiful.
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December 2021 by G Pagani
Love Swarovski and really like the Fair Oaks Mall location. The staff is always friendly and the selection is always great. I would deff recommend to anyone looking for a gift.
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February 2021 by Barbara
The staff is very pleasant and knowledgeable especially Hanan Hafez. Hanan is friendly and helpful pointing out new pieces as well as pieces she thinks I might be interested in. Always good to see her there when I come in to shop.
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February 2021 by Camille King
Great place to shop for Sworovski items. Customer service is excellent. I always buy my Sworovski from this store. ?
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February 2021 by Hani Takla
I like to share my experience in buying a gift from Fairoaks store. I found the store has great and attritive collection displayed. Also, the staff working there was so friendly and helpful and provided great customer service, especially, the lady who helped me choose the best gift within my budget. I don't recall her name but I think it starts with H.I would recommend this store for buying high class gifts and enjoying the great customer service I experienced.
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February 2021 by Eman Haddad
My boyfriend got me a promise ring for my birthday but unfortunately it was not the right size. Not even two weeks after his purchase, I attempted to change it for a smaller size. The older lady who was helping me tried to convince me that the ring was worn out and had been bought from an outlet mall (btw it was bought from Tysons mall). No one was in the store but she made me feel embarrassed and I walked out. Likely, my boyfriend called the manager and explained the issue, she was nice enough to help us exchange it without any problems. If you are looking for customer service don't go there, unless the manager is there.
