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April 2024 by Rowland White
At the beginning of a year we had just gotten a new phone at T-Mobile, and needed help setting it up and reviewing our account with them. We were very fortunate to be helped by a worker named Francis. She was a very kind worker and with her magical touch helped us completely set up the new phone and review our T-Mobile account with EASE !! We are extremely grateful for her patience and help, she was a True TechWizard! THANK YOU :D
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March 2024 by Najee Thompson
Daniel was a great help. He acknowledged me as soon as I walked in and helped me promptly with my issues. Great experience!
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March 2024 by Teresa Hanula
I would have initially left a decent review, but the day after i purchased my new phone, i called the main corporate #, i found out about other charges that were being applied to my account. I never requested nor was I even told that the &18/month euiomemt protection coverage would be added. I'm not at all pleased that the store manager nonetheless would take that liberty without even speaking to me. Also I was told that there would be no activation charge and then there was one.All of this makes me feel extremely manipulated and I would not recommend this specific store to anyone!
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February 2024 by Justin Lee
It's been a while, but I thought these lazy, scammer practices were over but not here. Recently got my phone, and I literally had to ask all the questions about charges... it was a lot of "you owe.. $97...today"... I'm like for what... after a few more questions he explained it was for taxes and activation after he looked at it. Nothing was presented to me, they just said the agreement will be emailed to you. Now a week later I'm getting alerts that I signed up for Protection 360 which is $18/month, which I never asked for, talked about, nor was it every mentioned by the rep. I don't really know why I went in there, there was nothing that he did that couldn't be done online or on the phone, I just wasted my time waiting while the 2 people were with customers. Terrible terrible practice. Don't sign people up for things they didn't agree to. That's what scammers do.
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February 2024 by Valapa Jinavorn
Had lots of billing issues and the representatives at the store took the time to help with everything I needed. Very helpful and nice! Will be coming back whenever I have issues.
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February 2024 by Jose Rosas
I had a great experience with the boy Daniel. Since he was able to explain and inform us about the telephone numbers he was interested in, he was very informative and patient throughout the entire process! Recommended.
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February 2024 by Marilu Ubas
Great service! Daniel and Devon, thank you!
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February 2024 by Mew Leong
Daniel was very helpful . He was helping me transfer the data from my old phone ro the new phone. He was very patient helping me, and I am so appreciative.>>
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February 2024 by Tanya Wilson
Came in last minute knowing I needed a phone. Got me an amazing deal and wonderful service. Thank you guys for everything!
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February 2024 by sandra patricia abaunza prieto
Daniel helped me! Excellent service, attentive, kind and very patient, I was happy with my new cell phone, he advised me appropriately because he knows very well how Rantoul handles the cell phone as well as the plans!Employees like this are very important for your brand.
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February 2024 by harooni22
Not an authorized store to do phone turn ins. Aviod this location
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February 2024 by Tamera Jensol
Devon was so kind and helpful. He patiently walked me through setting up my phone and did it with a lovely smile!
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February 2024 by Antonio “Tony” Meza
Devon was very knowledgeable and great customer service definitely would come back.
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January 2024 by Martine Shortle
Service was quick, thorough, and friendly. Devon was the best.
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January 2024 by Dalil You
I came in to add a line to my account Devon was very helpful he explained everything to me and made it super easy. I highly recommend this location.
