Pottery Barn offers expertly crafted home furnishings and decor. A multi-channel retailer with a vibrant ecommerce site, inspiring catalogs, and brick-and-mortar stores worldwide, they got their start in 1949 in Chelsea, New York. The staff is described as super nice, knowledgeable, helpful, and not pushy, with one employee, Victor, making a particularly positive impression. Customers praise the excellent customer service, with one shopper noting that a staff member named Laura went the extra mile to help them. The store is praised for its great furniture at great prices and wide selection of home accents, with the staff being extremely helpful in assisting customers.
Excellent service from the entire team at Fair Oaks!
February 2025
I’ve been to this store a few times and it’s my favorite pottery barn! The staff there are the best - they are super nice, knowledgeable, helpful, and not pushy! Especially Victor, he made my last shopping experience so much fun picking out a new chair and pillows. So happy with my purchase!
December 2024
Laura saved my Christmas!!!! She went the extra mile to help me. Costumer service was excellent. I absolutely appreciate her. I highly recommend this store for your home decor. Look for Laura and thank her again on my behalf. You will thank me later.
