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February 2024 by Katrina W
I'm tempted to give lower scores because I'm pretty disgusted the rats (and mice) are sold primarily as feeders, not pets. I've been in Petsmart where someone even joked about getting a rat as a feeder and the sales person shut the sale down, yet you've got salespeople who nonchalantly talk about knowing their animals are going to be used as feed. I get that snakes need to eat too, but I much prefer how in the UK it is illegal to feed live invertebrates. One salesperson was clearly upset by it and hated that they are sold as feeders more than pets. She tried to influence me into getting (at least) one of the rats as a pet. I can't afford more right now. I spent $5000 on my rats in the past year alone. Knowing those beautiful babies are going to end up as snake food is horrible. One of the girls that I had been complaining about being alone was bought as food right in front of me.Petco should be ashamed of itself. You've even got "humane society certified" or some such. Laughable. I would rescue all of the babies if I could.Get some people with more empathy too, and stop selling live feeders. The guy I spoke with was very cavalier about telling me about how the rats and mice are mostly sold as feeders, that they don't even keep the mice up front because of it.Make people who won't or can't switch their snakes over to frozen/ thawed go searching for fly by night stores not supposedly respectable establishments.
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February 2024 by Eileen Louvis
Na Kim is an outstanding Dog Groomer at Petco. My dog, Angel is happy to have Na take care of her and so am I !Eileen Louvis
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February 2024 by Nerfer 217
Kate, and Brandon helped my and my partner in AQ and getting a piebald Ball python. Very friendly and knowledgeable. Ben at checkout was very kind. Great people.
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December 2023 by Erika Foxen
Very pleased with my experience. The employee was so courteous, friendly and helpful. I had gone in to do my first ever Happy Return (which got me a coupon, was very easy, and I would do again) and I found a great selection of items for my menagerie of pets.
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December 2023 by TW
Mice excrement and droppings were on the brand of canned dog food I went in to purchase. I saw a mouse scurry behind food. Droppings were on the floor, inside boxes, on the lids of canned food, and inside water and food dishes. Ben, the manager, and Kate, the dog trainer, were very helpful though understandably embarrassed. Kate and Ben brought what they said was industrial-grade cleaning solution and began spraying and wiping the cans. It was unsettling to realize that the employees were unsurprised. They said mice have been an issue for years, that corporate is aware, and that exterminators treat sporadically but don't always return. This store owner is lucky to have Kate and Ben, who insisted that things are getting better even as other employees lamented the ongoing conditions with comments like, "The mice droppings used to be only in the cat section. Now they're in the dog food?" I'll never return to this location.
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November 2023 by Valentine I.
Take my Shiba here for his monthly wash. Bath plus essentials package (teeth brushing, paw balm, nail trimming...) is $78 so not bad. People who work there are pleasant, especially the pregnant one who washes my dog every time. If you have petco vital care membership get 20% off grooming plus can use your monthly $15 pals rewards towards the wash. Although he's not the most cooperative and quiet dog they are patient and have experience with how to handle dogs like him
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November 2023 by taylor leigh
great petco! i usually go to burke one but grew frustrated as all of there feeder insects were getting sold dead. this fairfax location is awesome! you can visibly see that there all wiggling and alive! also very large store and clean. big signs to point you in the right direction. will be getting my insects from here.
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November 2023 by Travis Tempel
I had to return a dog toy that broke very soon after I bought it. The return was easy and quick and there were lots of replacement toys to choose from. Good selection and nice clearance prices too.
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October 2023 by John Pi
Bought a 20G fish tank. Polite and helpful staff. 4/5 because the 20G tank was brought from the back without any label or boxing. I purchased the tank but have concern that it may be a return or second-hand product.
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September 2023 by O F
It’s a good store. Decent selections on the items you need. Friendly staff, clean store. Love the team working with Vetco. They offer affordable prices for pet vacations.
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September 2023 by Yutong Liu
I wanna make complaints to whoever that it at the vetco this after noon 14:00-14:40. She is literally like we owe her something. We brought our three kittens to take vaccine. But we don’t know we should bring separate carriers. If so we still won’t cuz they are too afraid in separate ones. Because they are only two month old. After we arrived, she firstly refused to take these three cats and said they should be in separate carriers and suggested us to buy the carrier sold by Petco. And finally we said ok we can, but she still refused to take our three kittens and said we ran out of time. But we made three appointments and there is no one after us. I don’t know why Petco has staff like this. I know vetco is not the main business but that person sucks. I’ll never buy animal supplies from Petco again. Learn from chewy please!
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September 2023 by Olga Rozell
I just came to buy the engraved name tag for my dog. The staff was very helpful. I also got a free consultation about my dog training. Thanks!
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July 2023 by Antonia Jackson
I'm literally sitting in the parking lot writing this review. I came in with my children to buy fish for our fish tank and a snake plus all the supplies for a snake. Not once were we greeted or assisted by any of the staff the entire 30 min plus as we waited patiently for assistance. I'll take my business elsewhere. Something Management may need to focus on.
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July 2023 by Coco Hanske
I never write reviews…I went in today to pick out a fish with my kids. I am so glad I came here…we met Brandon, who was AMAZING. He answered all our questions, gave us some great guidance and helped us get started with everything we needed without being pushy or salesy. Most of all, he is passionate and gave us such great service. I was honestly so surprised at the level of customer service from a chain store. Thank you, Brandon!!
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July 2023 by Jessica White
The grooming appt was fine and they did a great job. My biggest complaint is that the store hours are 9 am and the store employee that opened the store was late with no apologies or explanation. No customer service when checking out for items after leaving pet for grooming appt. This has led us to not return to this location despite our pet going there several times. Not sure if these 2 individuals lacking customer service were employees or managers. Disappointed.
