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January 2024 by Psu Liu
The owner is very nice and patient.
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December 2023 by Dena Barnum
Excellent service and my boys are adorable ?. My Yorkie is 14 years old and blind so it was terrifying for me the first time I dropped him off but when I picked him up he was happy and wiggly and showed no signs of stress. I will definitely keep using this place.
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December 2023 by Mickey Barrett
I love Ian and the way he takes care of my dogs!!!
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December 2023 by daniela delgado
I’ve taken my cat here since the moment I heard they were amazing with cats. However, the salon switched owners this past November or October and unfortunately it was not the same experience. On Nov 22 I took my cat for a grooming, and I was so hopeful that she would get groomed like the times before, because the moment I walked in the woman was so hesitant ( my cat comes medicated and in her bag.) I was called 4 hours later (she was there since 10 am) to be told that my cat did not allow them to touch her, so they couldn’t get her groomed. I was shocked, honestly. My cat is not an angel but she has been going to this salon for the longest and I have never had a problem with the previous groomers or owner. Fast forward to when I picked her up, my cat was so calm towards me. I tried to reschedule and the woman was so hesitant to even make another appointment for me, so I asked if the groomers were the same and that was when I found out that the business switched owners. Mind you my cat has Gabapentin, and has gotten cuts here before. Fast forward to the following week for her next appointment, I did not even get a reminder. Therefore the woman did not even bother to make an appointment. I am disappointed because there are many cat parents that take their cats there, so if they can’t handle cats anymore they should be aware of the customers they are loosing.
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August 2023 by Sarah Pak
They recently changed their owner and my experience here was amazing! The quality is amazing as my dog came back looking and smelling so good! All of their services are very high quality and worth the price. Highly recommend bringing your dog here for a groom! They also offer dog boarding! Can't wait to come back here.
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June 2023 by Heather Taylor
They do a great job with our golden retriever.
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June 2023 by Roads Rolls Transportations LLC
Nice people chech in 1 pm out 4:30 pm no problems at all
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November 2022 by Van
Do not take your dog here! They are very discriminative towards dogs especially if your dog is pit-mixed. I even called to ask if the groomer that usually bathes my dog was there and they said, "yes". I walked in and the lady told me that she can't take my dog because the "kind of dog" he is. She laughed at my face and said "sorry". If you take a look at their reviews and website, they clearly take small dogs and a specific type.They are also overpriced - just a bath for your dog will cost you $50. This will not include nails being clipped or any other services such as ear cleaning, glands, etc.I highly recommend NOT to take your dog(s) here. There are many other places that are more welcoming and will provide a better service as well as better rates.
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October 2022 by Ambar M.
They really came through for me when petsmart cancelled my dog's appointment same day (after canceling twice before). They were able to see her same day and it was a reasonable price too! Highly recommend, I love supporting Korean businesses.
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October 2022 by Nancy
I won’t be returning after being a customer since 2020. I was not satisfied with the services that are advertised as part of the grooming / shampooing package. For example, ear cleaning is included and to me there was no difference in the before and after.
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September 2022 by Christine K.
If you are comparing this place to a PetSmart or Petco, then you can expect much better results for dog grooming. I feel unfair for leaving a bad review after years of going here and getting decent services for haircut and bath for my 3yo goldendoodle... However, recently the main owner used to be a guy but now there is an older woman at the counter. She gives me the kind of vibe where I could see why my dog is scared to go here. Granted that my dog gets scared easily, his entire body shivers when he enters the store and he refuses to go in. I must say that my dog loves water and bath at home! (He jumps into the bathtub when it is bath time- a bit unusual but true!) Today as I was discussing the haircut length, the older woman looked at my dog and said - "he has the type of hair that isn't pretty when it grows"... um, what? Also, he was shivering so much in the corner and I saw some treats on the table for customers. I asked the lady if I can take some, she said yes, I fed one to my dog who didn't eat it, and she then says "only dogs with good personality eats it" in the most judging way. I thought it was SO effing rude, but then decided to ignore because they do a decent job with grooming and I admittedly love their shampoo scent... but as I'm leaving, I see the lady put a loop around his neck and drag from afar and my dog coughs from choking. I almost went back to yank my dog back from her hands, but I just told myself, NEVER GOING BACK AGAIN AFTER TODAY. For any type of dog care services, talent and skills are of course important but you want to make sure that the owners truly love dogs and enjoy working with them. I feel saying this but I sense that the new owner just sees this as business and does it for the $$ (not to mention, I go back every 3 months and they raise the price by $10 randomly at times... is inflation doing this to all other places?)- I'm sure grooming a dog is not an easy task (which is why I decide to go to a store) but just don't feel comfortable leaving my dog here anymore. :( Also.. just discovered that the way they trimmed his ear hair.... was so brutal, my dog kept shaking his head and hears... and I thought it was an ear infection but it turns out there are blood clots from his ear hair being pulled too harshly.
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August 2022 by Nina
Booked for a Cat grooming (Pancakes, long hair, 6 years old, first groom!) and am super pleased with the results!I called ahead to make an appointment. Didn’t get much instruction other than to come at 8:15am and bring medical/vax history, but person on the phone was very polite and nice!Salon was clean and cute! I opted for the full bathing service with a lion cut. Price came out to $120 not including tip, which is very fair for the quality of work done. I got a call about 2.5 hours later to come pick up Pancakes and was so happy to see that my bby didn’t look too stressed and was absolutely adorable! Upon closer inspection, I noticed that they were very detailed and thorough. Back door cleaned up nicely, paw pad hairs trimmed (which a lot of other places tend to skimp on), ears cleaned well and face framing was perfect! Also, I regularly trim Pancakes’ claws at home so those were good to go, but they even took the time to file the tips to a super smooth point! Love the attention to details!!Overall, my kitty smells and feels so clean, and looks amazing! Highly recommend the cat grooming service here and will definitely be returning!
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August 2022 by Paulina P.
Booked for a Cat grooming (Pancakes, long hair, 6 years old, first groom!) and am super pleased with the results! I called ahead to make an appointment. Didn't get much instruction other than to come at 8:15am and bring medical/vax history, but person on the phone was very polite and nice! Salon was clean and cute! I opted for the full bathing service with a lion cut. Price came out to $120 not including tip, which is very fair for the quality of work done. I got a call about 2.5 hours later to come pick up Pancakes and was so happy to see that my bby didn't look too stressed and was absolutely adorable! Upon closer inspection, I noticed that they were very detailed and thorough. Back door cleaned up nicely, paw pad hairs trimmed (which a lot of other places tend to skimp on), ears cleaned well and face framing was perfect! Also, I regularly trim Pancakes' claws at home so those were good to go, but they even took the time to file the tips to a super smooth point! Love the attention to details!! Overall, my kitty smells and feels so clean, and looks amazing! Highly recommend the cat grooming service here and will definitely be returning!
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August 2022 by Ariel L.
I can't recommend Pet Star Salon highly enough! I've been taking my cat, Max, for a couple of years and haven't looked back or elsewhere since. It's totally worth the drive from DC. We were very sad when Pet Star Salon suspended cat grooming services briefly during Covid as Max was very familiar and comfortable with the groomers and staffs here. The one time I took Max someplace else in NOVA was a horrendous experience that I don't EVER wish on anyone's pet and it took visits to the vet and time for Max to recover. You can imagine my relief and gratitude when Pet Star reopened their cat grooming services. They are extremely professional, clean, attentive to details, and gentle with pets. My cat always comes out looking gorgeous, and smelling fabulous. She is never in distress. When she comes home after her bath and haircut, I'm not kidding - I see her prancing around looking ever more confident, and sometimes looking herself at the mirror for days. Thank you to everyone at Pet Star Salon - you are truly stars when it comes to your profession!
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July 2022 by Jennifer Bassett
I have had my golden doodle for ~2 years now and it didn't take me long to understand all of the complaints about grooming this breed. I discovered Pet Star in 2021 after some negative or lackluster experiences with other groomers. They do a wonderful job at Pet Star! It's also not too difficult to get an appointment without waiting for weeks/months.My dog is timid, but she is much more comfortable at Pet Star than she was at other groomers. I am so happy to have found someone I trust with my pup! She always gets loads of compliments after her grooming appointments!
