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October 2023 by Vicky O'Brien
I booked a Penske truck to move for the most part it was great. Only thing is when I booked it I told the man to put full coverage on the truck and he did not. We picked up the truck and loaded it and was ready to leave and my nephew looked at the contract and we had only basic coverage. No liability. We called and they transferred us to corporate office to try and get at least liability.Because we took it off the property they won'tlet us now add it. We were on the phone for 3 hrs trying to get help to no avail. Finally I called back to the lot we picked up the truck. A young man said no problem bring the truck back over and we will look to see that the truck has not been damagedand we will write a new contract with the insurance. We wasted our time with corporate and had a great experience after the young man took care of us. I am not stating his name, he knows we greatly appreciated what he did for us. PEOPLE please read your contract before you take the truck off the lot. And PLEASE get at least liability on the truck if you hurt someone or something you will not lose everything you have worked for. My insurance would not cover me because I was not driving the truck. My brother and nephews insurance would not cover them either. All in all I would recommend Penske highly
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October 2023 by Corey Trusty
They definitely took care of me and let me make a few changes to my rental. I truly appreciated their flexibility. The one issue I had was that the ramp wasn’t clean… had a bunch of pine needles, rocks and rubber gloves.
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October 2023 by Scott Donaldson
Very friendly and accommodating. They didn't have the truck I wanted. She gave me a bigger truck for the same price. A lot better than their competitors.
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July 2023 by Curtis Stith
Great service and good truck
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June 2023 by Edible Arrangements M St NW Washington DC
Worst experience since with since 5 yearsThey will not stick on their booking confirmation, all of sudden they will call us saying therw is No available refer trucks. Not only first time every time this is my 8 time had a bad experience
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February 2023 by mohammad al sakran
The gentle man called Tobias is such a professional welcoming helpful employee, I’ve never had such a similar customer service like I had today in Fairfax location , the truck was extremely brand new and clean.Highly recommended!!!!Good job Tobias and good luck y’ll
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November 2021 by MK Daniel
I generally don’t do reviews; however, the professionalism and kindness displayed by the service representative named Shaun called for one. About a month ago I did a long distance move with a truck and car-dolly. Frist time driving this sort of thing and I was super tired and stressed. I went in to drop off the car-dolly a little early and what seemed to be the wrong location (unknown to me). Yet, Shaun was super helpful in accepting the car dolly, helping me dismount my vehicle, separate the dolly from the truck, as well as park it (a super hassle in a small parking lot). This while taking care of so many other clients, that all happened to come soon after my arrival. Even though he was by himself and could have had an attitude or been unprofessional, he remained cool and kind under pressure. Which was very much appreciated after a long trip. Honestly, I wish I would have had someone like Shaun at my pick-up location and I wouldn’t have experienced so much stress and aggravation. Super grateful.
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November 2021 by Tuan Phan
The truck was old. No power windows or door lock. Have to manually do everything. Checked out with a cracked windshield and got a call from my night drop return for the same cracked windshield. Staff are not document things like they should but i took pictures with the staff doing the checks at checkout. No debate there. Just more of a hassle. Definitely need to update their trucks.
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November 2021 by Brian Holm-Hansen
Professional, prompt and friendly service
