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March 2024 by Fred S.
Good selection, nice staff they normally are always good when it comes to getting balloons on time
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February 2024 by Kyle A.
I came in on Valentines day, there were only 3 customers and 7 employees. When I asked questions they acted like I was a bother and didn't even look me in my face. Then would speak Spanish to eachother while I had to repeatedly ask for assistance. They do not like their jobs. The cashier was friendly and polite.
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February 2024 by Adam M.
Manager Marco L. was extremely helpful and went above and beyond what he had to do. I had an emergency and had to go to the hospital and he made sure that my delivery was pushed back so I would be able to receive my order today and when I got them, everything was perfect. His helpfulness and great customer service will have me going back to Party City again. Thank you Marco!
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October 2023 by Melissa A.
Get better employees for your balloon dept. would be helpful to be assisted with both balloons and weight, or at least mentioning the weight before telling us to go buy balloons. Then being told to pay for a weight, having to stand in line again. All with the most I'm-too-cool-for-this attitude and apathy.
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October 2023 by Brooke F.
I ordered Big Heads off the website. It said that the deliver would be between the 16th - 19th. However, I was just told they won't be here until the 23rd which is after my event. When I reached out they basically said sorry not our problem. So not only will I not have them for my event but I will be paying for them and probably never receive them because we are at a temporary location for the event. It was the worst customer service I've had in a long time. I would suggest never using them.
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September 2023 by Sarah Goff
Don’t count on this place to get your order correct. I had placed an online order for local delivery, and when it showed up nearly half the order was wrong. I called the store and asked to speak with a manager (didn’t get his name) and he said he would immediately correct it and send out another delivery driver with the items I had originally ordered. He made a comment “I blame one of my coworkers, they must be colorblind” (bad look for a manager to be taking about their staff like that). When the second order (that the manager said he had picked himself) got here, it was ALSO wrong. I think we figured out who the colorblind one was. For reference, the order was supposed to be a medium green shade. The attached image shows the two orders of bright lime green I received.
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September 2023 by Arun K (DC)
Online order I placed15 balloons1 happy birthday balloon2 silver weightsWhat I received from Hernando (sp?)13 balloons - fail1 happy birthday balloon - okay0 silver weights - failPoor customer serviceUnfortunately, they seem to be the only business in town.
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July 2023 by Andrew Mildorf
Good but understaffed. Not many places like this left though so it’s understandable.
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June 2023 by Suzy
The worst service ever they could not blow up two little balloons because they are out of helium and just laugh at me !!! It’s my wedding day and just needed two balloons and they denied me and laugh at me!! Worst service ever they need new customer service skills
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June 2023 by Noel Wymer
Dont say 20 mins for FIVE balloons and then make someone wait 45
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May 2023 by Corey Trusty
The people were very nice and very helpful but one of the balloons that had high flow completely lost all its air from my twenty minute ride to the house… a whole bouquet of balloons totaling 5-7 didn’t make it 2hrs before they all lost air and looked so bad that we couldn’t even use them for our sons birthday party… we spent over $300 in balloons and this is the third different party city we have been to in the area with poor results… either it’s poor service or poor products… neither is acceptable to those who are spending their hard earned money…
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May 2023 by Matt Shepley
Staff was friendly. Selection is pretty good for budget parties. Nothing was made of real gold or diamonds. Just made in China stuff.
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April 2023 by Roro Bagh
I was looking for Mario Decoration and I found cool things there
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February 2023 by Jayeemeee
I had to drop in to fill air to a few balloons. Shelves were not filled, staffs were not happy, store didn't seem so clean. I wouldn't want to return.
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January 2023 by Unasian
TLDR. $12 for them to fill a balloon in 20 seconds but was told to wait 30 minutes and didn’t let me use their restroom so went to a supermarket in the rain to use one.Went to fill a balloon here and they wanted to charge $12! They said the wait time would be 30 minutes. After waiting in the checkout line for 15 mins we asked them again how much longer it would take and they said 30 minutes! So total they should have told us at least 45 mins wait to fill a small balloon we got at Target. On top of this I needed to use the restroom while waiting so went to the back and saw they had one with a code. Went to the front to ask if I could use the bathroom and the guy blew me off and said they don’t let anyone use it. So I ended up walking 5 mins in the rain to 99 Ranch supermarket to use their restroom then walked back in the rain. Terrible customer service. I don’t recommend coming here. I’ll never forget this bathroom door below after my ordeal with them.
