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October 2023 by Madeleine
This is our second time using NOVA Express and they are the best! Great pricing and deals. The team that showed up did a great job and were so friendly. Very communicative and you can pay+tip all on card. Highly recommend!
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August 2023 by Jessica Eaton
I've worked with US Express Movers twice now and they've been fantastic. Very professional, efficient, and took great care of our furniture. The process from start to finish was seamless. Would recommend them in a heartbeat!
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April 2023 by Tiffany Moore
Dominique and Rashawn were the best!! We would recommend them and their moving company to anyone. They were efficient, fast and very friendly.
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February 2023 by Gloria Williams
Very impressed with the professionalism and efficiency of the movers. They did an outstanding job. I've worked with various moving companies throughout the years, and this company exceeded them all. I would recommend them to anyone needing a movie company, and I will use them for future movie! Great Job!
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February 2023 by Tina Smith
Great move. Two very awkward pieces. One was expensive spa equipment that required special care and the other was too large for the elevator. The guys were great! Perfect mix of demeanor and discipline. Definitely book this company for your next move!
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October 2022 by Anthony Lee
They are slow, over-priced, and do not take good care of your furniture. They bang it around the house when they're moving it. I got my floors deeply scratched all over the place. I DO NOT RECOMMEND. Look somewhere else. They took their sweet time too when I know other companies move a lot quicker than they did. They had 1 guy sitting in the truck doing nothing. For the amount of stuff we had, we should have finished in 5 hours. They took 10 because they tried to get us to pay more since they are hourly. DO NOT HIRE THESE PEOPLE. We paid three times the amount compared to our aunt's house and they had 3 trucks the same size compared to our 1 truck. I would give these guys 0 star if I could. They said they will pay .67 cents per pound (weight) for damages. RIDICULOUS.
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October 2022 by Wanda Marshall
I was so grateful to God for sending the Nova Express movers assigned to my moving project! They were considerate, respectful, and engaging, and they worked together strategically as a team which was very impressive. Blessed!Most importantly, they were on time and worked safely, but quickly and it did not diminish the quality of their work. Quality work from start to finish. They were great!
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October 2022 by Sophia W.
I had a very bad experience with this moving company. In early September, we reached out to NOVA Express Movers to get a quote to help us move from a town house in Alexandria to a single family home in Springfield. The Sale’s Person was extremely nice and he followed up multiple times with me to ensure that we will be using their company. On the moving day, the company sent 3 movers with 1 truck. Out of the 3 movers, two were inexperienced. In the process of getting our antique queen-size bed loaded onto the truck, one of the inexperienced movers raised the loading machine without realizing that the edge of the bed was stuck in between the truck and platform. The queen-size bed was significantly damaged. Additionally, the movers also scratched our ceiling, wall, and chipped our staircase for our new house. Immediately after the incident, I contacted the Sales Person and was told that the company’s insurance company will fully resolve the issue. He told us not to worry and all we need to do is to submit a claim. Although my husband and I were very disappointed about the damage (especially the queen bed), we paid the full invoice amount and tipped the movers. Everything was paid in cash. It was a hot day, we felt bad to give the movers any trouble or not to pay them. We understand that incidents do happen and we trusted that the company would properly resolve our claim. Unfortunately we were wrong. Since submitting the claim in September, we have not received any email acknowledgment or phone call from NOVA Express Movers. We followed up multiple times with the Sales Person but were told that he doesn’t handle claims. One month has passed, we have not been able to get any help we needed to move forward with the claim. Strange considering how responsive they were before the move when they were looking for our business….If anything goes wrong during the moving, expect this company to lie about fixing any damages they cause and then stop responding. Please check Yelp and other reviews before you use this company. Don’t make the same mistake I did.
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September 2022 by Tyler Anderson
Nova express movers were outstanding. They took excellent care to pack up and move my belongings and furniture carefully and efficiently. They were professional, polite, detail-oriented, truthful and hard-working. I have moved a lot using many moving companies, and these guys were excellent. I would definitely use them again.
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September 2022 by Adam Webster
The movers were on time, efficient, and careful with our possessions and easy to work with. We're 100% impressed with this moving experience. They moved two different one bedroom apartments into a two bedroom apartment for us in 6 hours and the cost seemed fair.
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September 2022 by Andrew Chen
Nova express movers packed my complete place, with very little instructions from me. I got slightly motivated to help with packing my wardrobe once their awesome wardrobe boxes were feasible. Everything was packed, loaded, transported, and unloaded safely into my new place in less than 6 hours. Highly recommended.
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September 2022 by James Richardson
Called Nova express movers last Friday to move my 2 bedroom house and they was able to adjust me on short notice and scheduling took less than 5 minutes. They were all very pleasant and answered all my questions on time. They arrived on time and got everything wrapped, packed, loaded, and unloaded within the estimated time frame.
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September 2022 by Tyler White
Nova express movers did a best moving job for us moving from our house to a new condo. They were on time, they were competent with packing, and they moved us into the new space effortlessly. Fragile items were packed securely and there were no damages. ;-)
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September 2022 by Jonathan Jackson
Nova express movers helped me with a local move today, and I was completely happy with their work. They arrived on time, worked fast, and were cautious with my furniture. I had to be in and out, and it was easy to communicate with them on timing various move stages.
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September 2022 by Todd G
I am very happy with their moving service. If anyone deserves 5 STARS, Nova express movers are the ones. Thank you so much for a STRESS FREE and excellent move!
