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November 2023 by Sherif Elnakhal
Great experience. Movers came right on time and work fast and diligently. Kind, professional, and careful. Not a single broken item. Highly recommend.
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October 2023 by Kathryn Long
I had a GREAT experience working with NewRay. They provided me with the most comprehensive quote of any company (and I requested quotes from at least 10 companies). On the day of the move, the team lead called 45 minutes prior to arrival which was actually earlier than they said they would. This gave me plenty of time to get my cat corralled and to be ready for the movers to arrive. The team was courteous, FAST, and careful. They actually came in under the quoted price probably due to their expeditious service. They carefully wrapped all of my furniture items and took great care in moving them from the old place to the truck and from the truck into the new place. I would absolutely recommend them and will definitely use them again. Thanks so much for a great experience NewRay moving!
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October 2023 by Connie
NewRay moved me 3 times within DC. Each team I worked with were great. They handled my items with care and moved the furniture out of and into each property without any scuffs or damage. The movers were also pleasant to interact with (a bonus)! Lastly, NewRay rates are reasonable, maybe the lowest of the various quotes I received. I highly recommend NewRay!
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October 2023 by Aiman Stuckart
Great, they always show up on time and very efficient. They know their business. They have moved furniture for me couple of times and moved my clients, excellent services. Aiman Stuckart with Long & Foster Real Estate
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October 2023 by Sarah G.
Definitely pick NewRay if you want a painless experience! They quoted us a great price and we're upfront immediately about any additional fees; we have a rather heavy bed, which they let me know would be extra from the start, unless it could be dissembled (which we did before hand). The team was amazing; they arrived right on time, quickly wrapped and moved the furniture and boxes ( 1 hr) and unloaded at the new place in less than that. I was worried about them being able to get everything up the stairs, but I shouldn't have been, they made it look effortless. Next time I move, I 100% plan to use them again!
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October 2023 by Charles ..
Overall, I had a great experience with this company. The movers were on time and efficient. The price was also 1/4 the cost of what other companies (i.e., College Hunks, Jakes) were trying to charge me for a 1 bedroom move. Two minor complaints though. One mover was on the phone several times while moving my stuff, rather than prioritizing my move. The other minor issue is that I had to tell the movers how to get the sectional into the elevator and this process added nearly 30 minutes to the entire move. Other than that, very happy with the overall experience.
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September 2023 by Briana J.
We had a very disappointing experience our 2nd time using NewRay. The issue wasn't with the movers so much as it was with management and our point of contact Sasha. We had two big issues with our move, aside from taking 2+ hours over the estimate.1. We were charged an additional fee for the day of for moving our dining room table since it was heavy. Nowhere in the contract does it state the possibility of incurring additional fees based on weight of an item. Additionally, I specified during booking that we had a large dining table. Sasha did not ask further questions on this.2. One of the movers they sent was absolutely TERRIFIED of our dog. To the point where he would shout if he heard her bark. The problem here is that I made a point in my booking emails to mentioned that we have a big, loud dog. I always mention this when having services at our home in case of allergies or fears. I thought it was totally unprofessional for management to overlook this detail and send someone to work where they felt uncomfortable/scared. And then I had to lock my dog away in a room where she was anxious. The customer service we received was not at all close to our experience two years ago. I'm sad to see the quality of services decline, especially after we recommended New Ray to our friends and family. I hope their experiences were better than ours. This is specifically a management issue.
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September 2023 by Tanisha D.
Howard and his team did an great job assisting with my move from VA to MD. Howard specifically provided amazing customer service and helped me with any of my questions and needs to make move seamless. I would definitely recommend NewRay moving to anyone looking for movers.
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September 2023 by C B.
Found NewRay via Yelp and was very satisfied. The office team was very communicative during the estimate and confirmation process leading up to the move. The movers called when they said they would on the morning of the move. My move took 3 hours total all included. The movers were fast, efficient and careful. In the new place they were equally as fast and careful unloading my things. Price was very reasonable for the 3 total hours and was exactly what the estimate was. Will definitely recommend this company and use this company again!
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September 2023 by M D.
There's something to be said for hiring experts to do a tiresome task. Moving is not glamorous, but boy, having movers is so helpful! The two fellows from NewRay really knew how to take care of my furniture, in fact, to a degree more than my furniture deserved. I'm so impressed and grateful! I highly recommend them!
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August 2023 by Kyle D
NewRay Moving was wonderful all around for our recent move from Washington DC to Fairfax County Virginia. The sales associate Dana was prompt and thorough in their communication and the quotes and invoicing the provide is well priced and super detailed. We knew exactly what we were getting. Come moving weekend the team of 3 were super communicative, respectful of my building's policies and worked their fricking butts off. All of our stuff was very well cared for and also placed into the right spaces when we arrived at our new home. The team leader kept asking us if he could help us with anything and even did a final check on all the furniture to ensure it was all exactly where we wanted it. I highly recommend this moving company and plan to use them again if we ever need it!
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August 2023 by Evelyn G.
NewRay is the best moving company. This is my 2nd move with them and again they didn't disappoint. They were able to get me in for a weekend appointment with an estimated time between 2 and 4...the guys arrived at 2:30!. They were friendly, professional, and organized. They meticulously took the time to wrap my bedding and furniture; in addition to carrying out almost 95 boxes. Upon arrival at my new location they put my furniture in the respective rooms and neatly stacked all of my boxes. You pay for what you get and NewRay is well worth what you pay for their moving service.
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August 2023 by Kyle D.
NewRay Moving was wonderful all around for our recent move from Washington DC to Fairfax County Virginia. The sales associate Dana was prompt and thorough in their communication and the quotes and invoicing the provide is well priced and super detailed. We knew exactly what we were getting. Come moving weekend the team of 3 were super communicative, respectful of my building's policies and worked their fricking butts off. All of our stuff was very well cared for and also placed into the right spaces when we arrived at our new home. The team leader kept asking us if he could help us with anything and even did a final check on all the furniture to ensure it was all exactly where we wanted it. I highly recommend this moving company and plan to use them again if we ever need it!
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June 2023 by Hushmand Jonathan C.
I really enjoyed working with Sasha on the estimate, the contract, and the scheduling. Sasha understood my requirements and incorporated them into the contract efficiently.Two of the three movers were clearly experienced and professional. However, the third mover was not helpful, and I suspect he actually slowed down the other two movers; in short, I wish the third mover did not show up. We had budgeted six hours for the move, which should have been plenty of time, but the movers took eight hours. We had contracted the movers to pack our dishes and glasses, but they were moving so slowly that my family and I did it ourselves; we also moved many of the boxes ourselves. To their credit, the movers did not break anything, and they were pleasant to deal with. However, I think they should have been much more efficient than they were.
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June 2023 by Xaxa Ivanovna
This review is exclusively for a specific team that was lead by Marlen. These guys are professional, fast, efficient AND honest.I was paranoid about using a moving company as i heard horrendous stories from friends who did this job a decade ago. Well, this team proved my fears wrong! They kept going the whole time they were here (8 hrs), nonstop, except for 45 minute break for lunch. Even when i told them to take occasional breaks as the day was getting hot, they didn't stop for snacks that i had set up for them.We didn't have them pack any of the smaller (kitchen or bathroom) stuff, they only moved furniture: took it apart, moved to the new house, and put all furniture back together.Also, want to note that Sasha was extremely helpful in figuring out the process and very responsive. After contacting and working with a few moving companies and getting quotes, we emailed two companies late in the evening on friday asking to reserve a specific date and heard back from Sasha the same evening, while the other company took 5 days to get back.We highly recommend this company and this team specifically. Impressed. (But they should take occasional breaks, especially on a hot day!)
