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March 2024 by A M
They lie and are not responsive. Called the cops on us and cursed the military for us getting upset they wouldn't help us. Take your business elsewhere not worth your time, energy, or effort. They don't care about you and their prices are inflated. Got the exact same glasses online for less than what we were going to have to pay from them after a $400 insurance credit.
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March 2024 by Aruna Sri
I ordered eye wear for my kids 3 weeks ago. Not sure what happened to my order . No updates when I receive my order. Such an inefficient way these people are working. If you could not able to do the work properly, what’s the point doing business?
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March 2024 by Karen Turner
Shawn very helpful. Super experience
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March 2024 by Yusur Almukhtar
My experience with Eye Doctor-particularly with the general manager Shawn Garrahan, and the front desk lady were extremely disappointing. Despite arriving only five minutes late, I found the doctor had already left, and Shawn and the lady were incredibly rude instead of attempting to explain the situation. This lack of accountability and professionalism is unacceptable. I expected better treatment and would not recommend them. Period. It's concerning that someone in a leadership position would exhibit such behavior towards patients.Also On my first visit, the machine was down, yet they made me wait unnecessarily. ???????
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February 2024 by Kay Xiaoqi Li
Ordered 3 pairs of glasses a week before Christmas. Picked up two of them on 12/21. As of 01/24, I never received any update about the 3rd pair and it’s been 5+ weeks.Called the store to check if the 3rd pair is ready, and they put me on-hold for 15mins+. I got annoyed and used my husband’s phone to call in(while my phone was still on hold)and they picked it up immediately. Maybe next time prioritize the on-hold call first??????
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February 2024 by Andy S
I underwent a re-check on Dec 15 for my new glasses due to dizziness and hindrance caused by the frame holder. Shawn suggested I see the doctor without checking the prescription. On Jan 5, I discovered they made computer glasses instead of progressive ones. Despite their mistake, Shawn insisted on fixing the hindrance, taking 2 weeks. On Jan 24, I learned the order was placed on Jan 17, more than 10 days later. Disappointed with the service, waiting for Shawn's call, but no response. Recent events suggest a decline in service quality despite previous positive experiences.
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December 2023 by Sylvia B
The prescription we received was too dizzy so went in for a re-check. The dr kept talking over me and was not listening to our concerns nor giving ear to how we can resolve the issue. Not impressed with the service. A year ago, we had better service but it isn't the same recently.
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December 2023 by Kristen T
I’ve been going to this MyEyeDr location for frames for about 10 years. They always have great selection and helpful service.This year, I worked with Shawn Garrahan who was amazing! It’s clear that Shawn is passionate about his job, glasses, and is very knowledgeable about his product.I’m particular, I knew what I wanted (and didn’t want); taking his time to work with me, Shawn guided me to what frame sections would likely work well (and which didn’t meet my needs).His professional perspective brought out things that neither I nor my husband noticed and was SO helpful! The frames I selected in the end are very different from what I’ve had before and did meet all my criteria! I’ve had my new frames for a few weeks and love them more every day.Shopping for frames usually takes me forever. This time, it was so efficient and much more fun. Shawn made it a great experience!
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December 2023 by Bruce G
What a great place. The staff is helpful, friendly and knowledgable. My eyeglass lenses and wire holding them in were out of kilter after someone stepped on them. I called MyEyeDr. in Fairfax Corner and they immediately told me to bring the eyeglasses to them. When I walked in, they greeted me as if I had been a customer of theirs for years (I had bought my glasses from MyEyeDr. in Sterling). I was asked to sit and wait. In about 15 minutes, I was handed my completely-repaired glasses with a smile from staff. I will go back to this store soon to order a new pair of glasses. They have earned my business. Oh, they didn’t charge me for repairing my glasses. That’s icing on the cake.
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December 2023 by Pam Alvarado
I scheduled our yearly eye exams for my family at the Fair Oaks location. I received a call from Alexis to come in earlier because doctor Naghmeh Zaer had to leave early. When we arrived we were being accused of lieing about the time we were supposed to arrive.It was a complete mess and we were trying to accommodate the doctors schedule! The customer service from Alexis and Shawn was horrible. Alexis didn't even let me speak. Shawn had to ask her to go to a room and cool off as she was being very unprofessional. Dr. Zaer was terrible and the WORST person for the job. She decided to not give me my exam and was being very hostile with me. I will be filing a complaint with the VA enforcement division. I have never in my life been treated so badly as a patient and consumer by a health professional. It was so bad I walked out of there in tears. Menawhile my son witness this all!We've been coming here for more than 10 years but will NEVER come here again. I have never experienced this type of service, harassment and embarrassment.
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December 2023 by Chris
This MyEyeDr. is the absolute best! I thought I had a pair of contacts left at home but unfortunately didn't. When I threw out the pair I was wearing everything was blurry. I went their & they hooked it up w/ a free pair. Thank you MyEyeDr. especially Cyrus.
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December 2023 by Behnoosh Binesh
From the moment I walked into MyEyeDr, I was greeted with professionalism and warmth, setting the stage for an exceptional eye care experience. The standout of my visit was undoubtedly Dr. Naghmeh Zaer. Her expertise and attention to detail during my eye examination were nothing short of remarkable.Dr. Zaer's approach is a perfect blend of professionalism and personal touch. She took the time to thoroughly understand my vision needs and concerns, explaining each step of the examination process with clarity and patience. Her ability to make complex eye health concepts easily understandable for a layperson was impressive.What really set Dr. Zaer apart was her genuine care for my eye health. She provided personalized recommendations for eye care and eyewear, considering my lifestyle and vision needs. Her advice was insightful and demonstrated a deep understanding of the latest advancements in eye care.Moreover, Dr. Zaer's friendly demeanor and approachability made the entire experience enjoyable. She answered all my questions with expertise and empathy, making me feel valued and well-cared-for.The support staff especially Nicole at MyEyeDr also deserves a mention for their efficiency and helpfulness, ensuring a smooth and pleasant visit from start to finish.I highly recommend Dr. Naghmeh Zaer at MyEyeDr for anyone seeking top-notch eye care. Her exceptional skills, coupled with her warm and caring approach, make her a true asset to the field of optometry. Thank you, Dr. Zaer, for an outstanding experience!
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November 2023 by Tanya Sarfaraz
I have been coming here for quite a few years and today was my last visit. I was a few mins late for a previous appointment and the manager Shawn told me that I had to be re scheduled. He re scheduled me for today. When I got to the clinic on time (actually a good 10 mins earlier), I was told that I was in the ‘overflow’ meaning I had been called by the clinic to confirm my appointment but had not confirmed. Now I never got the call or an email or a message asking me to confirm. So how was I supposed to confirm. On top of that the staff was sassy and rude. The doctor apparently could not see me because she was already booked and I was in the ‘overflow.’I would rather go to Costco and go through the hassle of filing an itemized receipt with my insurance company as opposed to dealing with this clinic. What a waste of time!
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October 2023 by Timothy Barber
UPDATED 10/25/2023 - just called to get my son a contact exam only. They said since it was more then 3 months they would have to do the routine exam AND the contact exam... yikes! The other places I called said they either could use the notes or would just do the contact exam by itself (one was more than half of their price and the other was about the same price though). Money grab like no other. Better to look elsewhere that cares more about saving people money rather than taking it for no reason. I mean, I have been wearing contacts and glasses for 30 years. First I have ever heard that a doctor will make you do a routine eye exam for contact lenses (especially when you have had a routine eye exam that year already - i only get eye exams when absolutely necessary if my vision is the same - like when my contacts run out every 1.5-2 years)... Shame on them.Updated - this place is "ok" if you are going for an eye exam and getting everything at that time. God forbid if you have to get a prescription later because you lost your glasses...Wow, I had to write a review after reading these others and would usually give them a four, but had to give them a five to offset the horrible reviews. lol, It goes to show that only upset patients tell you what they think. Anyways, I go to this practice for my contacts. They are the cheapest around and have great service and product. You do have to call them to follow up though. They usually squeeze me in same day which is great since I work 5 minutes away. Overall, a good place.
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October 2023 by Chris Suh
Aliya helped me very well and made everything super easy for the whole process and explained everything so well.
